5. Troubleshooting
Express5800/R110i-1, T110i-S, T110i Maintenance Guide
37
Chapter 1 Maintenance
[?]
When N8190-159/160 is used, the names of the Fibre Channel controllers appear with different names on
Device Manager
When N8190-159/160 is used in Windows, a different controller name may be displayed per controller in
Device Manager. To display the correct controller name, please perform the following.
Start command prompt and then open the folder under the system drive (drive C), enter the following file, and
run the file.
Windows Server 2016:
C:\Program Files(x86)\EXPRESSBUILDER\repository\016\win\winnt\drivers
\01_storage\1_ao_04\utl\friendlyname.exe
Windows Server 2012 R2:
C:\Program Files(x86)\EXPRESSBUILDER\repository\016\win\winnt\drivers
\01_storage\1_ao_03\utl\friendlyname.exe
Windows Server 2012:
C:\Program Files(x86)\EXPRESSBUILDER\repository\016\win\winnt\drivers
\01_storage\1_ao_02\utl\friendlyname.exe
Windows Server 2008 R2:
C:\Program Files(x86)\EXPRESSBUILDER\repository\016\win\winnt\drivers
\01_storage\1_ao_01\utl\friendlyname.exe
If using EXPRESSBUILDER DVD, run the following file.
Windows Server 2016:
\016\win\winnt\drivers\01_storage\1_ao_04\utl\friendlyname.exe
Windows Server 2012 R2:
\016\win\winnt\drivers\01_storage\1_ao_03\utl\friendlyname.exe
Windows Server 2012:
\016\win\winnt\drivers\01_storage\1_ao_02\utl\friendlyname.exe
Windows Server 2008 R2:
\016\win\winnt\drivers\01_storage\1_ao_01\utl\friendlyname.exe
[?]
Unable to detect RDX devices and USB devices by System Recovery Options
Is the USB3.0 driver installed on the system?
See
Chapter 1(6.Windows System Recovery)
to install the USB3.0 driver.
[?]
The keyboard or mouse does not work by System Recovery Options
Did
you
select
Disabled
for XHCI Hand-off?
See
Chapter 2 (1. System BIOS)
for details.
Advanced
→
USB Configuration
→
XHCI Hand-off
→
Disabled
Select
Enabled
for XHCI Hand-off after System Recovery Options finished.
Advanced
→
USB Configuration
→
XHCI Hand-off
→
Enabled
