8. Troubleshooting
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
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Chapter 1 Maintenance
8.2
Problem of EXPRESSBUILDER
[?] Unable to start EXPRESSBUILDER:
Did you insert the EXPRESSBUILDER DVD before starting the server?
Insert the EXPRESSBUILDER DVD, and then restart the server.
Are BIOS settings correct?
In
Boot
menu of the BIOS setup utility, configure the boot order so that the optical disk drive will
be the first to start up.
Is an error message displayed?
Take an appropriate action according to the message.
Error [Message ID:Z3002] :
Failed to detect a DVD drive or a flash drive.
Action: Check if hardware is properly connected.
Error [Message ID:Z3003] :
Failed to read a file.
Action: Check if the DVD is damaged.
Is a message popped up?
Take an appropriate action according to the table below.
Message
Action
EXPRESSBUILDER does not support this computer.
Insert EXPRESSBUILDER disc for the computer and click
OK
to restart the computer.
Run the correct version of
EXPRESSBUILDER.
Failed to get the hardware parameters on the motherboard.
Check if EXPRESSBUILDER is for this computer or if the
motherboard has failed.
Contact your sales
representative.
Failed to find a file.
EXPRESSBUILDER disc has
stains or cracks or the optical
disk drive is faulty.
Contact your sales
representative.
Failed to open a file.
Failed to get the parameters of a file.
Failed to save a file.
Failed to copy a file.
An undefined error occurred.
Contact your sales
representative.
