8. Troubleshooting
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
86
Chapter 1 Maintenance
8.5
Problem of Windows STOP Error
[?] The screen turns blue during OS boot:
Wait for the period of time you set at
OS
Boot Monitoring Timeout
; after the boot module is
automatically swapped, the server will be rebooted and the OS will start up.
After the blue screen, if PRIMARY LED light does not swap to another CPU/IO module, please
check whether
OS Boot Monitoring
is set to
Enabled
.
If
Start and Recover
-
System Error - Restart automatically
in system property is unchecked,
OS does not start automatically, so you must start OS manually by pressing the power switch.
[?] Unable to turn the power OFF at the blue screen (STOP error screen):
Continue to press the power switch for at least four seconds (the forced shutdown).
[?] The system does not operate according to the configured settings of "Automatic Restart" at the
occurrence of error:
If the system does not restart automatically, restart the server manually.
8.6
Problem of Internal Devices and Other Hardware
[?] Failed to access the internal or external devices (or such devices fail to operate):
Are cables properly connected?
Make sure that the interface cables and power cord are properly connected. Also make sure that
the cables are connected in the correct order.
Is the power-on order correct?
When the server has any external devices connected, power on the external devices first, then
the server.
Did you install drivers for connected optional devices?
Depending on the connected optional device, specific device driver is required.Refer to the
manual that comes with the device to install its driver.
* Do not connect an unsupported external device, or install a driver for the unsupported external
device.
Is option board setting correct?
Usually you do not need to change the settings for PCI devices, but there are some boards that
require specific settings. Refer to the manual that comes with the board for details to make
correct settings.
[?] The keyboard or mouse does not work:
Is the cable properly connected?
Make sure that the cable is connected to the connector on the front or rear of the server.
Are the keyboard and mouse are compliant with the ft server?
Operation of the server with unauthorized devices is not supported.
[?] Screen freezes, keyboard and mouse are disabled:
If the amount of memory is increased, system starting, CPU/IO module duplexing, or memory
copying takes time and the system stops working temporarily. This is not malfunction.
