8. Troubleshooting
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
89
Chapter 1 Maintenance
[?]
Message "New Hardware Found" appears:
Ignore the message at the startup or when a CPU/IO module is replaced and incorporated into
the system. This is due to the server’s operating specifications and does not cause any problem.
[?] A CPU/IO module cannot be integrated:
Is an event log recorded on
System
in
Event Viewer
?
If the following event is recorded and the duplexing of PCI modules fails, follow the steps below:
Source: srabid
Type: Error
Event ID:
16474
Description: Diagnostics failure of XX: 'IO GbEnet OUI Verification 1, D821 ' (Ftn=xxxx
Info=xxxx,xxxx
）
Source: srabid
Type: Error
Event ID:
16395
Description: XX is now STATE_BROKEN /REASON_DIAGNOSTICS_FAILED
The value of "xxxx" differs depending on circumstances when the error occurs. If "XX" is
"10", it means PCI module 0. If "XX" is "11", it means PCI module 1.
(1) Select the PCI module that failed to integrate on the ft server utility.
(2) Select
Clear
under
MTBF clear
.
(3) Select
Start
to start the PCI module.
If the following event is recorded and reintegration fails, contact your sales representative.
Source: srabid
Event ID:
16395
Description: xx is now STATE_BROKEN / REASON_BELLOW_MTBF
(xx denotes device number)
[?] A disturbed screen appears when the resolution is changed:
Is the system load high?
Wait for a while until the screen is displayed normally.
[?] ESMFTPolicy log is not recorded when CPU module or PCI module changes to SIMPLEX state:
ESMFTPolicy log is not recorded immediately when CPU module or PCI module changes to
SIMPLEX state. It is recorded if the module is still SIMPLEX state after a certain period.
Source: ESMFTPolicy
Type: Warning
Event ID:
2050
Description: [CPU module or PCI module] changed to SIMPLEX state.
On this server, the above event is recorded as follows:
Immediately after startup:
CPU module or PCI module is still SIMPLEX state after 30 minutes has elapsed from system
startup.
