8. Troubleshooting
Express5800/R310g-E4, R320g-E4, R320g-M4 Maintenance Guide (Windows)
94
Chapter 1 Maintenance
[?] NEC ESMPRO Manager:
For details of NEC ESMPRO Manager, see “
NEC ESMPRO Manager Installation Guide
“ in
EXPRESSBUILDER or its help.
Supplementary explanation about Information of server state/constitution of NEC ESMPRO Manager
Status color after mounting a hard disk drive
When creating a new mirror, the status of
SCSI Enclosure
and
SCSI Slot
of
Information of
server state/constitution
will continue to change frequently after you mount a hard disk until
the mirror is completed. During this process, the status color turns to abnormal, but when the
mirror is created successfully, it will return normal.
CPU Information
The CPU information can be viewed by selecting
System
–
CPU
in the
Information of server
state/constitution
screen.
If you select
CPU Module
–
CPU
in the
ft System
tree, unknown or incorrect information
appears in some information items.
Change of hardware configuration
If Information of server state/constitution tree is not be displayed correctly when you dynamically
change the configuration of the CPU or PCI module (IO module), wait for at least five minutes,
and then open Information of server state/constitution again.
Display immediately after system startup
If the tree or the state is not be displayed correctly when you open
Information of server
state/constitution
immediately after the startup, wait for at least 20 minutes, and then open
Information of server state/constitution
again.
Flash FDD information
After turning on/off the POWER switch of CPU/IO module, the flash FDD name of
I/O Device
in
Information of server state/constitution
may be different from the name that is recognized by
the OS.
Check the Flash FDD name on the browser such as Explorer.
If Flash FDD is added or removed while the system is running, the result is reflected to
I/O
Device
in
Information of server state/constitution
at the next system startup.
Display when the PCI module (IO module) is running in the simplex mode.
When only the PCI modules (IO modules) is running in the simplex mode (non-duplexed mode),
the
Information of server state/constitution
cannot display the status of the
SCSI Enclosure
and
Mirror Disk
correctly. To check if the duplex mode is changed to the simplex mode, check
the event log or AlertViewer log, or the status color of the PCI module by the
Information of
server state/constitution
.
SCSI status while PCI module is starting or being stopped.
While the PCI module is starting or being stopped, the status of
SCSI Enclosure
,
SCSI Slot
,
and
Mirror Disk
in
Information of server state/constitution
becomes unstable, and incorrect
status is displayed temporarily.
Display of an unmounted sensor
An unmounted sensor is indicated as "Unknown" on
Information of server state/constitution
.
For example:
Information of server state/constitution
-
Enclosure
-
Temperature
Temperature information
Location: DIMM2
Temp#0
Temperature: Unknown
Threshold: Disabled
Status: Unknown
