Directory Dialing
72
◆
Chapter 2: Features
IntraMail System Guide
✔
By default, IntraMail routes the call as a Screened Transfer (
1
).
Screened Transfer
5.2
8005 - IntraMail Master Mailbox Options: Unscreened or Screened Transfer
- Enter
1
to route the call as a Screened Transfer.
✔
By default, IntraMail routes the call as a Screened Transfer (
1
).
5.3
8005 - IntraMail Master Mailbox Options: Screened Transfer Timeout
- Set how long a Screened Transfer from the Directory Dialing Mailbox will ring an unan-
swered extension before recalling. The entries are
1
-
255
seconds or
0
for no recall.
✔
By default, the Screened Transfer Timeout interval is
15
seconds.
Step 6
To change the amount of time Directory Dialing callers have to dial letters:
6.1
8005 - IntraMail Master Mailbox Options:
Time Limit for Dialing Commands
- Enter the new timeout duration (0-99 seconds).
- If the caller waits too long to dial, the Directory Dialing Message repeats.
✔
By default, Directory Dialing callers have 5 seconds to dial letters.
Step 7
To record a Directory Dialing Message:
7.1
See
Operation
below.
- The Directory Dialing Message is the Instruction Menu for the Master Mailbox pro-
grammed as a Directory Dialing Mailbox.
✔
By default (without a custom message recorded), the Directory Dialing Message is,
“
Please enter one or more letters of the person’s name, then press the pound key.
”
7.2
8004 - IntraMail System Options: Non-Subscriber Message Length
- This option sets the maximum message length (
1
-
4095
seconds) for Instruction Menus.
✔
By default, this option is
120
seconds.
Step 8
Enable or disable the ability of the Directory Dialing Mailbox to detect and route incoming
faxes.
8.1
8005 - IntraMail Master Mailbox Options:
- Enter
Y
to enable Fax Detection;
N
to disable. If enabled, when the Directory Dialing
Mailbox detects incoming fax CNG tone, it routes the call to the fax extension speci
fi
ed
in
8004 - Fax Extension
.
- See
on page 86 for more.
✔
By default, Fax Detection is disabled (
N
).
Step 9
To allow the Directory Dialing Mailbox caller to dial 0 for other options or # to return to the
Automated Attendant:
9.1
8005 - IntraMail Master Mailbox Options:
- Assign a Next Call Routing Mailbox (
000-015
) to the Directory Dialing Mailbox.
- To remove an assignment, press
CLEAR
.
- Once assigned, dialing
#
returns to the Automated Attendant. Dialing
0
follows the 0 action
of the Next Call Routing Mailbox.
✔
By default, there is no Next Call Routing Mailbox assigned.
Step 10
To have an outside call be directly answered by the Directory Dialing Mailbox:
10.1
Make sure the active Answer Table uses the Master Mailbox programmed as a Directory Dial-
ing Mailbox.
- See
✔
By default, Answer Table 1 routes to Routing Mailbox 000, with is a Call Routing Mailbox.
Step 11
To allow callers to access Directory Dialing from a Dial Action Table action:
11.1
Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory
Dialing Mailbox.
- See
✔
By default, there are no actions assigned as a GOTO to a Directory Dialing Mailbox.
