Directory Dialing
IntraMail System Guide
Chapter 2: Features
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2
Dialing Options Available when more than one Employee has the Entered Name
If the name the caller enters is used by more than one employee, IntraMail lets the caller select the employee
to which they want to talk. The caller can dial 1, 2 or 3 to select the employee from the
fi
rst three name
matches, or dial 4 to hear additional name matches.
■
By default, the caller can also dial * to make a new entry or dial # to return to the Automated Attendant.
■
If a Next Call Routing Mailbox is speci
fi
ed, the caller can also dial * to make a new entry, dial 0 to follow the
0 action of the Next Call Routing Mailbox, or dial # to route directly to the Next Call Routing Mailbox.
Directory Dialing Mailbox Routing Options
(Options available after a name is entered)
Dialed
Digit
8006-Next Call Routing
Mailbox Setting
Action
1-3
N/A
Route to the respective extension from the list of
up to three announced matches.
4
N/A
If more than three matches for the entered name
are found, provides access to the next set of three
matches.
5-9
N/A
Plays “
That is an invalid entry
” and repeats the
list of announced matches each time the caller
dials the digit.
0
UND (Not assigned)
Plays “
That is an invalid entry
” and repeats the
list of announced matches each time the caller
dials the digit.
000-015 (valid Call Routing
Mailbox)
Caller routes according to the 0 action of the Next
Call Routing Mailbox’s Dial Action Table.
*
N/A
Repeats the Directory Dialing Message (to make a
new name entry) each time the caller dials the digit.
#
UND (Not assigned)
Routes to the Automated Attendant (i.e., back to
the Call Routing Mailbox that initially answered
the call).
000-015 (valid Call Routing
Mailbox)
Routes to the Next Call Routing Mailbox and plays
that mailbox’s Instruction Menu.
Timeout
UND (Not assigned)
Repeats the list of announced matches (up to three
times). If no response, repeats the Directory Dialing
Message (to make a new name entry) up to three
times and then hangs up.
