Go To A Mailbox
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Chapter 2: Features
IntraMail System Guide
Go To A Mailbox
Description
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is
called the Go To (GOTO) action. The GOTO action can route directly to a speci
fi
c Call Routing or
Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing.
Use the GOTO action to set up a “tree” of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller with a “tree” of dialing
options. Dialing 1 (GOTO 008) routes to Announcement Mailbox 008, which plays the company directions.
Dialing 2 (GOTO 001) routes to Call Routing Mailbox 001, which is set up to give the caller single-digit
dialing to Tech Service technicians.
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The Announcement Message for Announcement Mailbox 008 tells the caller how to locate the company.
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The Instruction Menu for Call Routing Mailbox 001 instructs the caller which digits to dial for each tech-
nician. The Dial Action Table for Call Routing Mailbox 001 contains the TRF or UTRF actions to each
technician’s extension.
The GOTO action can also log into a Subscriber Mailbox, although the LOGON action is normally reserved
for this function.
Related Features
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
The GOTO action is a Dial Action Table option.
Be sure the Instruction Menu for the active Call Routing Mailbox describes how to use the GOTO action.
1
2
Automated Attendant
Announcement Mailbox 008
Call Routing Mailbox 001
GOTO 008
GOTO 001
Call Routing Mailbox 000
Company
Directions
Tech Service
Technicians
