Greeting
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Chapter 2: Features
IntraMail System Guide
Greeting
Description
A Subscriber Mailbox user can record a personalized greeting for their mailbox. Caller’s to the user’s mail-
box hear the prerecorded personalized greeting rather than a default message. The greeting can announce the
subscriber’s name, provide a personal message (such as “
Hello - I am on vacation this week”
), or instruct the
caller how to leave a message or use other mailbox options. A greeting that provides mailbox instructions is
very helpful if the mailbox has a Next Call Routing Mailbox set up that provides additional dialing options.
Without the greeting, the caller would not know which digits to dial.
While listening to a mailbox greeting, a caller can dial
*
to immediately leave a message.
Remote Greetings
A Subscriber Mailbox user can call into the Automated Attendant, access their mailbox, and remotely record
their mailbox greeting. Following are two of the ways a user can do this:
■
After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This
method allows outside callers to log into their Subscriber Mailboxes from outside the company. Once
they log into their mailbox, the user can dial
G
to record a greeting.
■
If an extension has a Direct Inward Line that is forwarded to voice mail, the caller can dial # and log into
their mailbox (instead of leaving a message). Once they log into their mailbox, the user can dial
G
to
record a greeting. This option must be set up in the Next Call Routing Mailbox. To allow this capability,
for example:
- Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
- While listening to their greeting, the subscriber can dial:
# (to route to their Next Call Routing Mailbox), then
# and their mailbox number to log onto their mailbox.
- By default, this option is provided in Call Routing Mailbox 000. Additionally, the subscriber should
enable a Security Code for their mailbox to prevent unauthorized logons.
Multiple Greetings
In systems with Multiple Greetings, the mailbox subscriber can record up to three separate greetings and
make any one of the three active. When a caller leaves a message in the subscriber’s mailbox, they hear the
active greeting. This allows the subscriber, for example, to record separate greetings for work hours, after
work, and during vacation. Instead of rerecording their greeting when they leave the of
fi
ce, they can just
activate the “after work” greeting instead.
If the active greeting has not been recorded, a caller leaving a message in the subscriber mailbox will hear,
“
At the tone, you can leave your message for (extension number or name).
”
Related Features
Auto Attendant Do Not Disturb sends Automated Attendant calls directly to a subscriber’s mailbox. Their
phone will not ring for calls from the Automated Attendant.
The active Dial Action Table must have a LOGON action assigned to a key to enable Remote Greeting.
A Subscriber Mailbox user can record their greeting after remotely logging onto IntraMail.
To prevent unauthorized tampering, the subscriber should enable a Security Code for their mailbox.
Software
Note:
Multiple Greetings requires software version 03.20.07 or higher and IntraMail voice prompts version 1.2.
