Guest Mailbox
IntraMail System Guide
Chapter 2: Features
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101
2
Guest Mailbox
Description
An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A Guest
Mailbox is a Subscriber Mailbox that does not have an extension associated with it. A Guest Mailbox can
also be a Master Mailbox assigned as a Subscriber Mailbox. A Guest Mailbox has many of the IntraMail fea-
tures of a Subscriber Mailbox. A company visitor with a Guest Mailbox could, for example:
■
Go to any extension, press
ICM
+ 700, then dial their mailbox number.
■
Review their messages, leave messages for associates, or record a new greeting for their mailbox.
■
Use many other features available to a Subscriber Mailbox.
For a brief overview of the features available at a Guest Mailbox, review the
Related Features
below. Then,
go to the individual feature to
fi
nd out how it operates and any programming required to make it work.
Enhanced Guest Mailbox
With Enhanced Guest Mailbox, you can set up a Guest Mailbox just by activating the Subscriber Mailbox at
any uninstalled extension. In
1808-Mailbox Type
, set up the mailbox as Personal (
1
) or Group (
2
). When
you do this:
■
A Screened Transfer (TRF) or Unscreened Transfer (UTRF) from the Automated Attendant goes directly
to the Subscriber Mailbox, even though there is no extension installed.
■
An Intercom call to the uninstalled extension goes directly to the Subscriber Mailbox.
■
A transferred call to the uninstalled extension also goes directly to the Subscriber Mailbox.
Related Features
The Automated Attendant GOTO and LOGON actions (assigned to the active Dial Action Table) can
route callers to a Guest Mailbox.
After a guest listens to a message in their Guest Mailbox, IntraMail can automatically erase or save the
message.
A Guest Mailbox can have a recorded greeting that plays to callers leaving a message.
Review this feature to learn which features are available to the guest while listening to messages.
A Guest Mailbox can have a recorded name.
■
A Guest Mailbox user can use Make Call to return a call left in the Guest Mailbox.
■
A Subscriber Mailbox user cannot use Make Call to return a call left by a Guest Mailbox, since the
Guest Mailbox does not have an associated extension.
The Main Menu provides assess to the features available to a Guest Mailbox.
Set the type of messages a guest will listen to when they dial
L
(5) after logging into their Guest Mailbox.
Once activated, Message Noti
fi
cation dials a telephone number to let the user know they have new mes-
sages in the Guest Mailbox.
Software
Note:
Enhanced Guest Mailbox requires software version 03.20.07 or higher.
