Make Call
120
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Chapter 2: Features
IntraMail System Guide
Make Call
Description
Make Call lets a Subscriber Mailbox user listen to a voice message and dial
MC
to return the call without
knowing their caller’s phone number. Make Call automates returning messages since you don’t have to dial
the message sender’s telephone number. Make Call is always available for messages received from co-work-
ers. Make call is available for messages received from outside callers if the system has Caller ID enabled
(and provided by the connected telco).
While listening to a message at a Super Display Telephone,
fi
rst 2 lines of the display show the callers num-
ber (or extension) in addition to the date and time the message was left. At a 22-Button or 34-Button Tele-
phone, the
fi
rst line of the display shows the date and time the message was left.
Related Features
Make Call for outside calls is available only if the telco provides Caller ID to the telephone system
and
the telephone system passes that Caller ID data to the IntraMail voice mail ports.
Message Reply can not automatically reply to a message left by an outside caller. Use Caller ID with
Return Call instead.
Programming
Step 1
Be sure the telco provides Caller ID to the connected telephone system.
Step 2
Check your telephone system programming to be sure the telephone system is set up to
receive Caller ID and pass it to the IntraMail voice mail ports.
2.1
1001 - Caller ID
- For each trunk that should receive Caller ID, enter 1 (for DSP).
- Is DS2000, DSP Caller ID requires 4ATRU PCB P/N 80010B or 8ATRU PCB P/N 80011B
or higher.
- If your DS2000 is using older PCBs with Caller ID daughter boards, enter 2 (for daughter
board) for this option.
✔
By default, Caller ID is not enabled for trunks.
2.2
1001 - Voice Mail Caller ID
- Enter Y (9) to enable this option.
✔
By default, this option is enabled for all trunks.
Step 3
Set up your basic Caller ID Logging programming.
3.1
1302 - Caller ID Outbound Line/Group
- Specify the trunk (1-6 in DS1000, 1-64 in DS2000) or trunk group (90-98) that the system
will use when redialing Caller ID calls.
✔
By default, there is no outbound route speci
fi
ed.
3.2
Check the
Caller ID Logging
feature in the telephone system
Software Manual
for additional
programming that may be required.
Step 4
To enable Make Call for remote logons (i.e., subscriber’s logging onto their mailbox through
the Automated Attendant), enable Tandem Trunking.
4.1
1003 - Tandem Trunk
- Enable this option for either the inbound or outbound trunks (or both).
✔
By default, this option is disabled.
