Message Forward
IntraMail System Guide
Chapter 2: Features
◆
129
2
Message Forward
Description
A Subscriber Mailbox user can forward a message in their mailbox to a co-worker. Forwarding is helpful
when a subscriber receives a message with which a co-worker can assist them. Rather than sending a new
message, the subscriber can just forward the message with which they need help. They can also optionally
record a comment before the forwarded message. Typically, the comment would describe the reason for the
message forwarding.
IntraMail erases the message in the subscriber’s mailbox after they forward it. The Message Forward desti-
nation receives the forwarded message as a new message.
Related Features
An extension user can easily forward calls to their mailbox.
Programming
No additional programming required.
Operation
Software
Note:
Simpli
fi
ed forwarding of a list of messages requires software version 03.20.07 or higher.
Forwarding a Message
[Super Display Soft Key] - [Keyset Soft Key]
Log onto Subscriber Mailbox.
L
(5)
Access the Message Listen mode (to listen to the message that you want to forward).
[LISTEN] - [LSTN]
MF
(63)
Access the Message Forward Menu.
[FORWARD] - [N/A]
Enter the number of the mailbox to which you want to forward the message.
■
In software versions 03.20.07 or higher, when a subscriber forwards a list of messages,
they automatically listen to the next message in the list once forwarding completes. In
prior software versions, they would always return to the top of the message list. This
required the subscriber to listen to the messages that had already been forwarded before
being allowed to forward the next message in the list.
#
Start recording.
[CONTINUE] - [CONT]
Record a comment that will precede the forwarded message
,
OR
Dial
#
to forward without a comment.
While recording a comment for your forwarded message.
*
Pause or restart recording.
[RESUME] - [RESUME]
[PAUSE] - [PAUSE]
E
(3)
Cancel the forwarding and exit your mailbox.
[CANCEL] - [CNCL]
#
End the recording.
[DONE] - [DONE]
