Message Notification
IntraMail System Guide
Chapter 2: Features
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133
2
Message Noti
fi
cation
Description
Once activated by the Subscriber Mailbox user, Message Noti
fi
cation dials a telephone number to let the
user know when there are new messages in their mailbox. With Message Noti
fi
cation, a subscriber who is
out of the of
fi
ce does not have keep calling their mailbox remotely to
fi
nd out if they have new messages.
IntraMail will let them know automatically. Noti
fi
cation can call extensions, local numbers, long distance
numbers and digital pagers. When a Subscriber Mailbox user sets up Message Noti
fi
cation, they choose
from the following options:
■
If Message Noti
fi
cation is enabled or disabled.
(Message Noti
fi
cation can only occur if it is enabled.)
■
The time of day Message Noti
fi
cation should begin and end.
(Callouts will only occur between the begin and end times.)
■
The type of device to which Message Noti
fi
cation will be calling.
(Message Noti
fi
cation can call a normal telephone number or a digital pager.)
■
The telephone or pager service phone number.
Note: To protect your mailbox from unauthorized access, be sure to record a security code for your mailbox
before enabling Message Noti
fi
cation.
How Message Noti
fi
cation Works to Normal Telephone Numbers
1.
The subscriber activates Message Noti
fi
cation for their mailbox (see
Operation
below).
2.
When the subscriber receives a new message, IntraMail immediately dials the destination that should
receive the Message Noti
fi
cation.
- IntraMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called num-
ber. If nothing is detected, the callout is considered unanswered.
3.
If the recipient answers, IntraMail plays the noti
fi
cation message (“
Hello, I have a message for
”) and
asks the recipient to dial 1 to log onto their mailbox. The recipient hears the noti
fi
cation message if:
■
They say “Hello” after answering the callout, or
■
The system receives answer supervision from the telco after the recipient answers the call.
(Note that the recipient can skip the announcement by dialing 1 to log onto their mailbox after answer-
ing the callout – without saying “Hello”.)
■
The noti
fi
cation is to a system extension.
4.
Once the recipient logs onto the mailbox, the noti
fi
cation is considered acknowledged and will not reoc-
cur until the subscriber receives new messages.
5.
If the recipient doesn’t answer, the system will retry the callout number. After completing the pro-
grammed number of callout attempts, Message Noti
fi
cation will stop.
6.
Once the noti
fi
cation process begins, a new message does not restart the process if it is already in
progress. Once the process ends (e.g., if the message is acknowledged or the maximum number of call-
out attempts is reached), the next new message will restart the process.
How Message Noti
fi
cation Works to Digital Pager Numbers
1.
The subscriber activates Message Noti
fi
cation for their mailbox (see
Operation
below).
2.
When subscriber receives a new message, IntraMail immediately dials the pager service.
- IntraMail waits up to 30 seconds for ringback, reorder, busy or voice activity from the called num-
ber. If nothing is detected, the callout is considered unanswered.
3.
After the pager service answers, IntraMail sends a dial string which causes the pager display to show the
subscriber’s mailbox number as well as the number of new messages in the mailbox.
■
The noti
fi
cation is considered acknowledged if the recipient logs onto the mailbox. Noti
fi
cation will
not reoccur until the subscriber receives new messages.
