Message On Hold
IntraMail System Guide
Chapter 2: Features
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2
Message On Hold
Description
Message On Hold allows the System Administrator to record a message that will play to callers while they
wait on Hold. For example, you can record a message summarizing available services or hours of operation.
This message will play to callers as soon as you put them on Hold, and continually repeat as long as they
remain on Hold. Message On Hold recording is only available from the System Administrator’s Mailbox. Intr-
aMail provides a single Message On Hold. Any number of callers can simultaneously listen to the Message
On Hold recording.
Related Features
Music On Hold
Message On Hold is an alternative to the telephone system’s Music On Hold.
Only the System Administrator can record the Message On Hold.
Programming
Step 1
Enable Message On Hold for the trunk.
1.1
1003 - Trunk Options:
- To enable Message On Hold for the trunk, enter
4
.
✔
By default, all trunks are set to 1 (external source).
Step 2
Optionally set the Message On Hold message length.
2.1
8004 - IntraMail System Options:
- The Message On Hold cannot exceed the setting of this option (
1-4095
seconds).
- By default, the Subscriber Message Length is
120
seconds.
Software
Note:
Message On Hold requires software version 03.20.07 or higher and IntraMail voice prompts version 1.2.
