Transfer to a Mailbox
IntraMail System Guide
Chapter 2: Features
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177
2
Transfer to a Mailbox
Description
An extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personal
message for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the caller
can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary
telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists as
well as other co-workers.
Enhanced Mailbox Transfer
With Enhanced Mailbox Transfer, when the transferring extension leaves a message before hanging up the
system will record two separate messages. One message will be from the transferring extension; the other
from the transferred caller. Each message has the correct Caller ID assigned.
Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire
greeting for the called extension’s mailbox. The greeting will restart as soon as the system connects the
caller to the Transfer destination’s mailbox. Without Enhanced Mailbox Transfer, the caller would hear a
partial greeting (depending on the timing of the transfer).
Related Features
When enabled, Auto Attendant Do Not Disturb automatically sends all calls from the Automated Atten-
dant to the subscriber’s mailbox.
Automated Attendant Screened Transfers can automatically transfer an outside caller to an extension.
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to an extension.
Programming
N/A
Operation
Software
Note:
Enhanced Mailbox Transfer requires software version 03.20.07 or higher.
Transferring your call to a Co-Worker’s Mailbox
To transfer your active call to a co-worker’s mailbox:
1.
Press
ICM
.
2.
Dial your co-worker’s mailbox number (e.g., 301 for extension 301).
■
You can optionally press a Hotline or Call Coverage key instead of pressing
ICM
and dialing a mailbox.
3.
Press
MW
.
4.
Press
SPK
to hang up.
■
To optionally transfer a call to co-worker’s mailbox without
fi
rst ringing their phone, press
MW
before
dial-
ing their mailbox number. (This is the only procedure you can use to transfer to a Guest Mailbox.)
■
To transfer a call to a co-worker’s mailbox from a single line telephone, use the following procedure:
Hook
fl
ash + Dial
*8
+ Dial the co-worker’s m Hang up.
