Transfer to a UCD Group
178
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Chapter 2: Features
IntraMail System Guide
Transfer to a UCD Group
Description
The Automated Attendant can transfer outside callers to a UCD Hunting Group master number. If a cus-
tomer has a UCD group set up for a department (such as Sales or Tech Service), the Automated Attendant
can send calls directly to that department without any operator intervention. It is not necessary to have a
company employee handle the calls. The calls will ring a member of the group or queue (wait in line) if all
co-worker’s in the group are busy. You can also set up Master Mailboxes to handle the UCD Hunting Group
over
fl
ow traf
fi
c when all members are busy.
To set up Transfer to a UCD Group, assign a TRF or UTRF action in the active Dial Action Table to route to
the UCD Hunting Group master number. Refer to
on page 180 for more on how these Automated Attendant options handle calls.
Related Features
Set up TRF or UTRF Dial Action Table actions to route to the UCD Hunting Group master number.
Use Master Mailboxes for UCD Hunting Group over
fl
ow.
Automated Attendant Screened Transfers can automatically transfer an outside caller to a UCD Hunting
Group master number.
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to a UCD Hunt-
ing Group master number.
Programming
Step 1
Optionally assign a TRF action to the key on the active Dial Action Table that you want to
route to the UCD Hunting Group master number.
1.1
8008 - IntraMail Dial Action Tables: TRF Action - Screened Transfer (1)
- To transfer directly to the master number,
Action
should be TRF and the corresponding
Number
option should be the master extension number.
✔
By default, the key 3 and 4
Action
is UTRF and
Number
is XXX. This means that Auto-
mated Attendant callers can place Unscreened Transfers to extensions 300-499.
Step 2
Optionally assign a UTRF action to the key on the active Dial Action Table that you want to
route to the UCD Hunting Group master number.
2.1
8008 - IntraMail Dial Action Tables: UTRF Action - Unscreened Transfer (2)
- To transfer directly to the master number,
Action
should be UTRF and the corresponding
Number
option should be the master extension number.
✔
By default, the key 3 and 4
Action
is UTRF and
Number
is XXX. This means that Auto-
mated Attendant callers can place Unscreened Transfers to extensions 300-499.
Operation
N/A
