Unscreened Transfer
IntraMail System Guide
Chapter 2: Features
◆
181
2
Related Features
Determines how the Automated Attendant answers outside calls on each trunk.
The Answer Table determines how the Automated Attendant answers calls.
The mailbox associated with an Answer Table that speci
fi
es which dialing options (Dial Action Table)
and announcements are available to Automated Attendant callers.
IntraMail provides Caller ID data for an Unscreened Transfer as the call is ringing.
■
De
fi
nes the dialing options for the Call Routing Mailbox chosen by the active Answer Table.
■
You cannot program a Call Routing Mailbox as an Unscreened Transfer (UTRF) Dial Action Table
destination.
Unscreened Transfer (UTRF) Operation
■
Call
= Call answered by the Automated Attendant.
■
Extension
= Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is
off
(see page 37 for more on this feature):
Extension Idle
Extension Busy
Extension in DND
With Active Greeting
Recorded
1.
Transfers call to extension.
-
If answered
, connects call
(just like a phone system
transfer).
-
If unanswered
1
in a
default phone system,
plays greeting (so caller
can start recording).
2
1.
Transfers call to extension.
2.
Retrieves call.
3.
If unanswered
1
in a
default phone system,
plays greeting (so caller
can start recording)
2
1.
Transfers call to extension.
2.
Retrieves call.
3.
If unanswered
1
in a
default phone system,
plays greeting (so caller
can start recording).
2
With Active Greeting
Not Recorded
1.
Transfers call to extension.
-
If answered
, connects call
(just like a phone system
transfer).
-
If unanswered
1
in a
default phone system,
plays name (if recorded)
or extension number. Intr-
aMail then prompts caller
to leave a message.
2
1.
Transfers call to extension.
-
If answered
, connects call
(just like a phone system
transfer).
-
If unanswered
1
in a
default phone system,
plays name (if recorded)
or extension number. Intr-
aMail then prompts caller
to leave a message.
2
1.
Transfers call to extension.
-
If answered
, connects call
(just like a phone system
transfer).
-
If unanswered
1
in a
default phone system,
plays name (if recorded)
or extension number. Intr-
aMail then prompts caller
to leave a message.
2
If Auto Attendant Do Not Disturb is
on
(see page 37 for more on this feature):
Extension Idle
Extension Busy
Extension in DND
With Active Greeting
Recorded
1.
Sends call immediately to mailbox:
-Plays greeting.
-Prompts caller to start recording.
With Active Greeting
Not Recorded
1
After
0401 - Transfer Recall
interval.
2
Custom phone system programming may redirect the unanswered call (for example, to a hunt group or another extension).
