8000 - Voice Mail
8008 - IntraMail Dial Action Tables
IntraMail System Guide
Chapter 3: Programming
◆
247
3
Note:
TIMEOUT provides the routing for rotary dial callers. See
Automatic Routing for Rotary Dial Callers
Dial Action Table Actions
TRF Action - Screened Transfer (1)
(TRF)
Use this action to allow an Automated Attendant caller to place a Screened Transfer to an extension. After an
Automated Attendant caller dials an extension, IntraMail calls (screens) the destination to see if the transfer
can go through.
■
If the destination is available, the Automated Attendant rings it. If the destination answers, the call
goes through.
■
If the destination doesn’t answer within a preset interval, is busy, or is in Do Not Disturb, the Auto-
mated Attendant doesn’t extend the call. It then provides the caller with additional options.
Number Option
■
Normally, the corresponding
Number
option should be XXX. Note that the key you choose for this
action is the
fi
rst digit of the called extension number.
- For example, to allow callers to place Screened Transfers to extensions 300-399, for key 3 enter
TRF for the
Action
and XXX for the corresponding
Number
.
■
To have Screened Transfer call a speci
fi
c extension, the corresponding
Number
option should be that
extension’s number. The caller then dials that single digit to reach the extension.
- For example, to have caller’s dial 8 to reach extension 303, for key 8 enter TRF for the
Action
and
303 for the corresponding
Number
.
Additional Information
■
See the detailed
Screened Transfer Operation
call routing chart on page 162 for more.
■
Also see
UTRF Action - Unscreened Transfer (2)
(UTRF)
Use this action to allow an Automated Attendant caller to place an Unscreened Transfer to an extension. This is
similar to telephone system unscreened transfers in which the transferring party immediately extends the call.
After an Automated Attendant caller dials an extension, IntraMail transfers the call to the destination and
hangs up. Any recalls or additional routing are handled by the telephone system - just as with any other
unscreened transfer.
Number Option
■
Normally, the corresponding
Number
option should be XXX. Note that the key you choose for this
action is the
fi
rst digit of the called extension number.
- For example, to allow callers to place Unscreened Transfers to extensions 300-399, for key 3 enter
UTRF for the
Action
and XXX for the corresponding
Number
.
8
UND
(Unde
fi
ned)
UND
(Unde
fi
ned)
9
HNGUP
(Hangup)
UND
(Unde
fi
ned)
0
UTRF to 300
(Unscreened Transfer to 300)
UND
(Unde
fi
ned)
*
REC1 to IXXX
(Quick Message with greeting to
user-dialed extension)
UND
(Unde
fi
ned)
#
LOGON to IXXX
(Logon to user-dialed mailbox)
UND
(Unde
fi
ned)
TIMEOUT
UTRF to 300
(Unscreened Transfer to 300)
UND
(Unde
fi
ned)
