Announcement Mailbox
22
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Chapter 2: Features
IntraMail System Guide
Announcement Mailbox
Description
An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without
providing dialing options. The Announcement Mailbox is typically set up to provide information to callers
(such as company directions) and then route back to the Automated Attendant. For example:
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The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.
- Record this in the Instruction Menu message for the active Call Routing Mailbox. See
- Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox.
See
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The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.
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After playing the directions, the caller routes back to the Automated Attendant for additional dialing
options.
- See the
Hang Up
and
Next Call Routing Mailbox
options in
Programming
below.
The Next Call Routing Mailbox Options
The charts beginning on the following page show how an Announcement Mailbox handles Automated
Attendant calls.
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The
fi
rst chart explains what happens when the outside call is directly answered by the Announcement
Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of
a Call Routing Mailbox.
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The second chart explains what happens when the outside call is answered by a Call Routing Mailbox
and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a
digit to hear an announcement of company directions.
■
on page 30 for more on setting up Answer Tables.
