Answer Schedule Override
28
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Chapter 2: Features
IntraMail System Guide
Answer Schedule Override
Description
Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled,
Answer Schedule Override sends calls to the speci
fi
ed Override Mailbox. The Override Mailbox can be an
Announcement, Call Routing, or Subscriber mailbox. You can use Answering Schedule Override to provide
holiday and bad weather closing announcements, for example. Enable override when you want callers to
hear the special announcements; disable override to have the Automated Attendant answer normally. You can
enable Answer Schedule Override from system programming or from the System Administrator Mailbox.
■
If the Override Mailbox is an Announcement Mailbox, the outside caller will hear the recorded
announcement. Depending on how the Announcement Mailbox is programmed, IntraMail will then hang
up, reroute the call, or provide additional dialing options.
■
If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the instruction menu and
can dial any options allowed by the associated Dial Action Table.
■
If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if
recorded) and can leave a message.
Related Features
The Override Mailbox can be an Announcement Mailbox.
The Override Mailbox can be a Call Routing Mailbox.
The Override Mailbox can be a Subscriber Mailbox.
Optionally enable Answer Schedule Override from the System Administrator Mailbox.
Programming
Step 1
Optionally Enable Answer Schedule Override from system programming.
1.1
8007 - IntraMail Answer Tables:
- Enter
Y
(9) to enable Answer Schedule Override.
- You can also enable Answer Schedule Override from the System Administrator Mailbox.
See
Operation
below.
✔
By default, Answer Schedule Override is disabled (
N
).
Step 2
Specify the Override Mailbox.
2.1
8007 - IntraMail Answer Tables:
- For the selected Answer Table, choose the mailbox to use as the Override Mailbox. The
Override Mailbox can be an:
Announcement Mailbox number
(000-015)
Call Routing Mailbox number
(000-015)
Master Mailbox number
(600-607, 700-707)
Subscriber Mailbox number
(300-427)
UND
(Unde
fi
ned - entered by pressing
CLEAR
)
✔
By default, the Override Mailbox is
UND
(Unde
fi
ned - entered by pressing
CLEAR
).
Step 3
Optionally enable Answer Schedule Override from the System Administrator Mailbox.
- See
Operation
below.
