Answer Tables
30
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Chapter 2: Features
IntraMail System Guide
Answer Tables
Description
The Answer Table determines how the Automated Attendant answers outside calls on each trunk, according
to the time of the day and day of the week that the call is ringing. IntraMail provides 8 Answer Tables. The
Answer Table is an integral part of the Automated Attendant. The Automated Attendant can automatically
answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing
options to callers.There are 3 major Automated Attendant components:
■
Answer Tables
The Answer Table determines how the Automated Attendant answers outside calls on each trunk, accord-
ing to the time of the day and day of the week that the call is ringing. The Answer Table divides the time
of day and day of the week into individual schedules, which in turn assign a Call Routing Mailbox to
each call. When a speci
fi
c schedule is
not
in effect, the Answer Table uses its Default Mailbox to deter-
mine routing.
✔
By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30AM to 5:00PM.
■
A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the Default
Mailbox. It speci
fi
es which dialing options (Dial Action Table) are available to callers. It also provides
the Instruction Menu to callers which typically greets the callers and describes the dialing options.
✔
By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 000.
■
Once the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a speci
fi
c action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answer Table setup.
✔
By default, Call Routing Mailbox 000 uses Dial Action Table 1.
The block diagram below shows the default IntraMail Automated Attendant con
fi
guration.
DIL to Voice Mail
Master (700)
Trunks Route to
Answer Table 1
Answer Table 1
Schedule 1 or
Default Mailbox
Dial Action
Table 1
●
1003 - Answer Table
●
8007 - Answer Tables
Calls always route to Call Routing Mailbox 000
-
Schedule 1 active M-F 8:30AM-5:00PM.
-
Default Mailbox active all other times.
●
8008 - Dial Action Tables
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
Default Automated Attendant Answering
All trunks
Use Answer
Table 1
Which chooses Call
Routing Mailbox 000.
And Dial Action
Table 1
With these
dialing options
From a System Administrator's
mailbox, record an Instruction
Menu (SA + I) for the active Call
Routing Mailbox.
●
8006 - Routing Mailboxes (000)
●
1003 - Direct Termination (Day)
●
1003 - Direct Termination (Night)
Call Routing
Mailbox 000
●
8007 - Schedule Entry
●
8007 - Default Mailbox
