Automated Attendant
42
◆
Chapter 2: Features
IntraMail System Guide
Automated Attendant
Description
The Automated Attendant answers outside calls on each trunk, according to the time of the day and day of
the week that the call is ringing. The Answer Table is an integral part of the Automated Attendant. The Auto-
mated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu
message, and provide dialing options to callers. There are 3 major Automated Attendant components:
■
The Answer Table determines how the Automated Attendant answers outside calls on each trunk, accord-
ing to the time of the day and day of the week that the call is ringing. The Answer Table divides the time
of day and day of the week into individual schedules, which in turn assign a Call Routing Mailbox to
each call. When a speci
fi
c schedule is
not
in effect, the Answer Table uses its Default Mailbox to deter-
mine routing.
✔
By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30AM to 5:00PM.
■
A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the Default
Mailbox. It speci
fi
es which dialing options (Dial Action Table) are available to callers. It also provides
the Instruction Menu to callers which typically greets the callers and describes the dialing options.
✔
By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 000.
■
Once the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a speci
fi
c action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answer Table setup.
✔
By default, Call Routing Mailbox 000 uses Dial Action Table 1.
