Caller ID
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Chapter 2: Features
IntraMail System Guide
Caller ID
Description
Caller ID is a telephone company service that provides an extension with a caller’s number and optional
name. With Caller ID, the display keyset user knows who’s calling before they pick up the call. Caller ID
Logging stores a record of the call on the user’s telephone which they can review and use to easily return the
call. When used with IntraMail, Caller ID enables the
feature for outside calls. After listening to a
voice message, the subscriber can dial
MC
to return the call without knowing the callers phone number.
Related Features
An extension user can listen to a voice message and dial a code to return the call without knowing the
caller’s phone number. Make call to an outside telephone number requires Caller ID.
Screened Transfers from the Automated Attendant provide Caller ID data only after the user answers the call.
Unscreened Transfers from the Automated Attendant provide Caller ID data while the call is ringing.
Programming
No additional programming is required to enable Caller ID in IntraMail. Following is a list of the basic
Caller ID programs.
Step 1
Be sure the telco provides Caller ID to the connected telephone system.
Step 2
Check your telephone system programming to be sure the telephone system is set up to
receive Caller ID and pass it to the IntraMail voice mail ports.
2.1
1001 - Caller ID
- For each trunk that should receive Caller ID, enter 1 (for DSP).
- Is DS2000, DSP Caller ID requires 4ATRU PCB P/N 80010B or 8ATRU PCB P/N 80011B
or higher.
- If your DS2000 is using older PCBs with Caller ID daughter boards, enter 2 (for daughter
board) for this option.
✔
By default, Caller ID is not enabled for trunks.
2.2
1001 - Voice Mail Caller ID
- Enter Y (9) to enable this option.
✔
By default, this option is enabled for all trunks.
Step 3
Set up your basic Caller ID Logging programming.
3.1
1302 - Caller ID Outbound Line/Group
- Specify the trunk (1-6 in DS1000, 1-64 in DS2000) or trunk group (90-98) that the system
will use when redialing Caller ID calls.
✔
By default, there is no outbound route speci
fi
ed.
3.2
Check the
Caller ID Logging
feature in the telephone system
Software Manual
for additional
programming that may be required.
Operation
N/A
Be sure the telephone system is con
fi
gured to pass
Caller ID to the IntraMail voice mail ports.
