Centrex Transfer
IntraMail System Guide
Chapter 2: Features
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59
2
Centrex Transfer
Description
Centrex Transfer is a Dial Action Table option that can transfer an Automated Attendant call from a Centrex
trunk to an outside number using the features of that Centrex trunk. With Centrex Transfer, the Automated
Attendant answers an outside call and then transfers the caller back to the telco using the same trunk on
which the call initially rang. To set this up, assign a Dial Action Table action as a UTRF to a System Speed
Dial bin (e.g., #200P). The bin should contain the complete dial string (preceded by a Flash command)
required to initiate the Centrex Transfer. When the Automated Attendant answers, the caller dials the digit
and IntraMail automatically routes them to the outside number.
Centrex Transfer is only available if the telephone system connects to Centrex trunks that provide the fea-
tures required to complete the transfer. Similar to External Transfer, Centrex Transfer allows your callers to
easily reach branch of
fi
ces and important off-site associates. Unlike External Transfer, Centrex Transfer
requires
unique telco features.
Related Features
Centrex Transfer uses the active Dial Action Table to route transfer an Automated Attendant caller back
to the telco using the same Centrex trunk.
External Transfer allows an Automated Attendant caller to automatically route to an outside telephone
number.
Programming
Step 1
Assign a Dial Action Table to each active Call Routing Mailbox.
1.1
8006 - IntraMail Routing Mailboxes:
- The Call Routing Mailbox uses the Dial Action Table assignment to provide dialing options
to callers.
✔
The default Call Routing Mailboxes (000-007) use Dial Action Table 1.
Step 2
For an available key, set up a UTRF Dial Action Table option for Centrex Transfer.
2.1
8008 - IntraMail Dial Action Tables: UTRF Action - Unscreened Transfer (2)
- The corresponding
Number
option should be # followed by the System Speed Dial bin, fol-
lowed by a pause. (The pause gives the system time to dial the stored number.)
- Press
MIC
to enter a
Pause
.
- For example, to have Centrex Transfer dial System Speed Dial bin 200, enter #200P
(entered by pressing
MIC
).
✔
This capability is not assigned by default.
Step 3
Program the System Speed Dial bin for Centrex Transfer.
3.1
1101 - System Speed Dial Numbers or #77 User Programmable Feature.
- The stored number should
fl
ash the Centrex trunk and dial the number required to initiate
the transfer
- The stored number should be in the format
FXXX
(
Flash + Number)
, and contain the com-
plete dial string required to process a Centrex Transfer.
- Press
FLASH
to enter a
Flash
.
-
Number
is the number you want the system to dial into the Centrex to initiate the
transfer.
- Refer to the
DS1000/2000 Software Manual
for more.
✔
There are no System Speed Dial numbers stored by default.
