Conversation Record
IntraMail System Guide
Chapter 2: Features
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2
Conversation Record
Description
Conversation Record allows a subscriber to record their active call as a new message in their mailbox, which
they can review later on. Conversation Record can be helpful when an extension user is on a call that
involves a lot of detail (such as a technical discussion or extensive directions). Rather than taking notes as
the call progresses, the user can record the conversation and carefully review it later on. IntraMail broadcasts
a beep and a voice prompt to the callers as Conversation Record begins. After calling their mailbox, the sub-
scriber can save, edit, or delete the recorded conversation.
Conversation Record Key for a Co-worker’s Mailbox
Software version 03.20.07 or higher provides Conversation Record key for a co-worker’s mailbox. While on
a call, you can press the key to record your conversation directly into your co-worker’s mailbox. You can set
up the key to record into any valid Subscriber Mailbox (including Group Mailboxes and Master Mailboxes
programmed as Subscriber Mailboxes). This could help a dispatcher, for example, that wants to record a
conversation with a client right into the responsible technician’s mailbox.
Your extension can have multiple Conversation Record keys, each associated with a different mailbox.
Setting up a Record key for a co-worker’s mailbox is also available on DSS Consoles.
Related Features
Conversation Record is only available to subscriber extensions.
Programming
Step 1
In DS1000/2000 programming, enable Conversation Record in the extension’s Class of Ser-
vice.
1.1
In
on page 190, enable Conversation Record.
- Enable (Y) Conversation Record in the extension’s Class of Service.
✔
By default, Conversation Record is disabled (N).
1.2
1801 - Extension Class of Service Assignment
- Assign an extension’s Class of Service.
✔
By default, the attendant (extension 300) has Class of Service 1. All other extensions have
Class of Service 2.
Step 2
In DS1000/2000 programming, assign a Conversation Record key.
2.1
In
1701 - Voice Mail Record Key
, assign a keyset programmable key as a record key.
- Prior to 03.20.07: Enter Voice Mail Record Key code
17
.
Software
Note:
Conversation Record for a co-worker’s mailbox requires software version 03.20.07 or higher.
Caution
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record
telephone conversations or other sound activities, whether or not contemporaneous with trans-
mission, may be illegal in certain circumstances under federal or state laws. Legal advice should
be sought prior to implementing any practice that monitors or records any telephone conversa-
tion. Some federal and state laws require some form of noti
fi
cation to all parties to a telephone
conversation, such as using a beep tone or other noti
fi
cation methods or requiring the consent of
all parties to the telephone conversation, prior to monitoring or recording the telephone conver-
sation. Some of these laws incorporate strict penalties.
