Directory Dialing
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Chapter 2: Features
IntraMail System Guide
Directory Dialing
Description
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the
fi
rst few letters
in the extension user’s name. With Directory Dialing, the caller does not have to remember the extension
number of the person they wish to reach — just their name. Here’s how Directory Dialing works:
1.
When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox. (Optionally,
the caller may be asked to dial a digit to access Directory Dialing.)
2.
The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by the System Adminis-
trator) which asks the caller to dial letters for the name of the person they wish to reach.
3.
The caller dials the letters for the person’s name plus #. They can dial by
fi
rst name or last name, depend-
ing on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up.
4.
IntraMail searches the list of programmed extension names for a match of the caller-entered letters.
5.
Voice prompts announce the
fi
rst three matches, and allow the caller to dial a digit (1-3) to reach one of
the announced matches. Additionally, the caller can dial 4 to hear additional matches (if any).
6.
The caller dials the digit for the extension they wish to reach, and IntraMail sends the call to that exten-
sion. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 15
characters, A-Z, using upper and lower case letters). Each extension should also have a name recorded in
their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be installed and must
have their Subscriber Mailbox active (Personal or Group).
The Directory Dialing Mailbox can be a Routing Mailbox assigned as a Directory Dialing Mailbox
or
a
Master Mailbox assigned as a Directory Dialing Mailbox. See
Using a Routing Mailbox for Directory Dial-
below or
Using a Master Mailbox for Directory Dialing
Related Features
A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing.
Only the System Administrator can record the Directory Dialing Message.
Programming
Using a Routing Mailbox for Directory Dialing
Step 1
Set up the Directory Dialing Mailbox.
1.1
8006 - IntraMail Routing Mailboxes: Mailbox Number
- Select the Routing Mailbox (
000-015
) you want to assign as a Directory Dialing Mailbox.
✔
By default, there are no Routing Mailboxes assigned as Directory Dialing Mailboxes.
1.2
8006 - IntraMail Routing Mailboxes: Mailbox Type
- Enter
4
to make the selected Routing Mailbox a Directory Dialing Mailbox.
✔
By default, there are no Routing Mailboxes assigned as Directory Dialing Mailboxes.
1.3
8006 - IntraMail Routing Mailboxes: Mailbox Active
- Enter
Y
(9) to make the mailbox active.
✔
By default, all Routing Mailboxes are active.
Software
Note:
Directory Dialing requires software version 03.20.07 or higher and IntraMail voice prompts version 1.2..
