Directory Dialing
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Chapter 2: Features
IntraMail System Guide
Dialing Options Available while Entering a Name
The following table shows the dialing options available to the caller while they are entering a name into a
Directory Dialing Mailbox.
■
By default, the caller can dial the digts 2-9 to enter the name or dial # to return to the Automated Attendant.
■
If a Next Call Routing Mailbox is speci
fi
ed, the caller can dial the digits 2-9 to enter a name, dial 0 to follow
the 0 action of the Next Call Routing Mailbox, or dial # to route directly to the Next Call Routing Mailbox.
Directory Dialing Mailbox Name Entry Options
(Options available while entering a name)
Dialed
Digit
8006-Next Call Routing
Mailbox Setting
Action
1
N/A
Entry is ignored.
2-9
N/A
Interprets the digit as a letter and waits 6 seconds
for additional input (i.e., more letters or a # to con-
clude name entry). If no additional digits are
dialed, repeats the Directory Dialing Message (to
make a new name entry) up to three times and then
hangs up.
0
UND (Not assigned)
Repeats the Directory Dialing Message (to make a
new name entry) each time the caller dials the digit.
000-015 (valid Call Routing
Mailbox)
Caller routes according to the 0 action of the Next
Call Routing Mailbox’s Dial Action Table.
*
N/A
Repeats the Directory Dialing Message (to make a
new name entry) each time the caller dials the digit.
#
UND (Not assigned)
Routes to the Automated Attendant (i.e., back to
the Call Routing Mailbox that initially answered
the call).
000-015 (valid Call Routing
Mailbox)
Routes to the Next Call Routing Mailbox and plays
that mailbox’s Instruction Menu.
Timeout
UND (Not assigned)
Repeats the Directory Dialing Message (to make a
new name entry) up to three times and then hangs up.
