Extension Hunting to Voice Mail
IntraMail System Guide
Chapter 2: Features
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Extension Hunting to Voice Mail
Description
Extension Hunting to Voice Mail automatically sends calls to an extension’s mailbox without the user having
to set up Call Forwarding. For example, Extension Hunting to Voice Mail can send unanswered transferred
calls to an extension’s mailbox rather than recalling the transferring party. In addition, Extension Hunting to
Voice Mail can send an unanswered Direct Inward Line to the extension’s mailbox instead of diverting to
Key Ring. Hunting can also reroute calls from the Automated Attendant as well as ringing Intercom calls
(depending on the hunt type). Unlike Call Forwarding, Extension Hunting to Voice Mail requires no action
by the extension user to redirect calls; the system reroutes them automatically.
There are 4 types of Extension Hunting to Voice Mail:
■
Ring No Answer Trunk (Type 1)
Type 1 hunting reroutes trunk calls to the extension’s mailbox after a preset interval. Type 1 hunting
reroutes trunk calls when the extension is idle, busy, or in Do Not Disturb but does not reroute ringing
Intercom calls. See the Routing Charts below for more.
■
Ring No Answer / Busy Trunk (Type 2)
Type 2 hunting also reroutes trunk calls to the extension user’s mailbox. When the extension is idle, Type 2
hunting reroutes calls after an interval. Type 2 hunting reroutes trunk calls immediately while the extension
is busy or in Do Not Disturb. Like Type 1 hunting, Type 2 hunting does not reroute ringing Intercom calls.
See the Routing Charts below for more.
■
Ring No Answer / Busy All (Type 3)
Type 3 hunting reroutes trunk calls
and
ringing Intercom calls. If the extension is idle, calls reroute to the
user’s mailbox after an interval. Type 3 hunting reroutes calls immediately when the extension is busy or
in Do Not Disturb. See the Routing Charts below for more.
■
Busy Trunk (Type 4)
Type 4 hunting is similar to Type 2 hunting except that transferred trunk calls to an idle extension do not
reroute. Transferred trunk calls, Direct Inward Lines, and calls from the Automated Attendant go imme-
diately to the mailbox when the extension is busy or in Do Not Disturb. This type of hunting never
reroutes ringing Intercom calls. See the Routing Charts below for more.
Notes:
■
Extension Hunting to Voice Mail does not reroute voice-announced Intercom calls.
■
Extension Hunting to Voice Mail does not reroute Key Ring calls. See the
DS1000/2000 Software Man-
ual
for more on Key Ring.
Extension Hunting to Voice Mail Routing Charts
The following charts show in detail how each type of hunting handles incoming calls.
Ring No Answer Trunk (Type 1) Hunting to Voice Mail Routing Chart
Call Type
Extension Idle
Extension Busy
Extension in DND
Intercom
Does not hunt (use Call Forwarding instead).
Transferred Trunk Call
Rings for
0401 - Transfer
Recall
interval, then routes
to mailbox.
Flashes line key for
0403 - Call Forward Ring No Answer
interval, then routes to mailbox.
UTRF from Automated
Attendant
TRF from Automated
Attendant
1
Rings for
8006 - Screened
Transfer Timeout
interval,
then Automated Attendant
prompts caller to leave a
message.
Automated Attendant immediately prompts caller to leave a
message.
Direct Inward Line
Rings for
0401-DIL No Answer Time
interval, then routes to mailbox.
1
See
