External Transfer
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Chapter 2: Features
IntraMail System Guide
External Transfer
Description
External Transfer allows an Automated Attendant caller to automatically route to an outside telephone num-
ber. To set this up, assign a Dial Action Table action as a UTRF to a System Speed Dial bin (e.g., #200 +
Pause for system bin 200). When the Automated Attendant answers, the caller dials the digit and IntraMail
automatically routes them to the outside number contained in the bin. Similar to Centrex Transfer, External
Transfer allows your callers to easily reach branch of
fi
ces and important off-site associates. Unlike Centrex
Transfer, External Transfer
does not
require unique telco features.
Related Features
Centrex Transfer allows the Automated Attendant to transfer a caller over a Centrex trunk using the fea-
tures of that Centrex trunk.
External Transfer uses the active Dial Action Table to route an Automated Attendant caller to an outside
telephone number.
Programming
Step 1
Assign a Dial Action Table to each active Call Routing Mailbox.
1.1
8006 - IntraMail Routing Mailboxes:
- The Call Routing Mailbox uses the Dial Action Table assignment to provide dialing options
to callers.
✔
The default Call Routing Mailboxes (000-007) use Dial Action Table 1.
Step 2
For an available key, set up a UTRF Dial Action Table option for External Transfer.
2.1
8008 - IntraMail Dial Action Tables: UTRF Action - Unscreened Transfer (2)
- The corresponding
Number
option should be
#
followed by the System Speed Dial bin, fol-
lowed by a pause (entered by pressing
MIC
).
- For example, to have External Transfer dial System Speed Dial bin 200, enter # 200
MIC
.
- Add additional pauses if the entire common bin does not dial out.
✔
This capability is not assigned by default.
Step 3
Program the System Speed Dial bin for External Transfer.
3.1
1101 - System Speed Dial Numbers
or
#77 User Programmable Feature.
- The bin should contain just the outside telephone number you want External Transfer to dial.
- Refer to the
DS1000/2000 Software Manual
for more.
✔
There are no System Speed Dial numbers stored by default.
Step 4
Enable Tandem Trunking/Unsupervised Conference.
4.1
- At least one trunk on the call must have Tandem Trunking enabled (Y).
- Refer to the
DS1000/2000 Software Manual
for more.
✔
By default, Tandem Trunking is disabled (N).
4.2
1801 - Extension Class of Service Assignment
- Assign an extension’s Class of Service.
✔
By default, the attendant (extension 300) has Class of Service 1. All other extensions have
Class of Service 2.
4.3
8002 - Voice Mail Port Options (Part 1): Class of Service
- Check the Class of Service assignments for the IntraMail ports.
