Troubleshooting Checklist 101
No.
Symptom
Internal/
Action
External
6
7
❑
The backup process is
not performed correctly.
(An LED is flashing and
an error is displayed on
the LCD.)
❑
Cannot eject the data
cartridge.
Internal
External
Internal
External
❑
Refer to the explanation of the LED and LCD
indicators (if any) in the User’s Guide.
→
• If a cleaning request is indicated, clean the
drive and attempt the backup process
again. If the same error occurs again,
replace the data cartridge.
• If an error is indicated (ERRxx, for
example), there may be a problem with the
drive. Replace the drive.
❑
If the cartridge is not ejected even though the
automatic ejection setting is made in the backup
software, the backup process may not have been
performed correctly.
→
See numbers 4 through 6.
❑
If the cartridge is not ejected even though the
EJECT button is pressed, the EJECT function
may be locked by the backup software.
→
• Exit the backup software.
• Restart the system.
• Turn the power off, and then turn it on
again.
❑
The drive may have detected a problem and is
not allowing the cartridge to be ejected.
→
• We recommend that you perform the
manual ejection procedure.
• If the manual ejection procedure is not
possible because the system cannot be shut
down, some drives eject the cartridge when
you press and hold the EJECT button for a
certain time (five or ten seconds).
• Restart the system.
• Turn the power off, and then turn it on
again.
❑
The cartridge may be jammed in the drive.
→
• Eject the cartridge manually.
• If a cartridge jams in a drive, the head,
drum, or various guide pins may be
damaged. Replace the drive.
