NEC NCS Console 4.0, User Manual

Page 1: ...NCS Console For NCS Ware Release 4 0 User Guide Part No 77000CON04 April 2001 Printed in the U S A 2106 ...

Page 2: ...CE While every effort has been made to ensure accuracy NEC America will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the NEC America License Agreement NEC America Inc Corporate Networks Group 4 For...

Page 3: ...Busy Lamp Field View BLF tab 8 All Extensions View ALL tab 8 Trunk Status View Trunk tab 9 Speed Dial View SPEED tab 9 Call States 10 Keyboard Shortcuts 11 Mouse Shortcuts 12 Handling Calls 13 A General Procedure 13 Headset or Hands Free Call Handling 13 Dialing 14 Answering Calls 14 Answering Calls without Using the Phone Hand Set 14 Answering Calls when You re Already Connected 14 Answering Call...

Page 4: ...nsfer to Voice Mail 18 System Call Park 19 Conference Calls 20 Overhead Paging 21 Configuring NCS Console Settings 22 Setting Your Extension Number 22 Setting the Auto Attendant Number 22 Setting NCS Console Behavior and Overhead Paging 23 Setting Speed Call List Entries 23 Index I ...

Page 5: ...t consumer purchaser What the Warranty Does Not Cover 1 Any product on which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature unauthorized product modification or failure to follow instructions supplied with the product b Repair or attempted repair by anyone not authori...

Page 6: ...the lesser of the direct damages proven or the purchase price of the product In no event shall NEC America or its affiliates suppliers or authorized resellers be liable for incidental consequential or any other indirect loss or damage including lost profits or revenues incurred in connection with the product This limitation of liability shall survive failure of the exclusive remedy set forth in th...

Page 7: ...s Placing Calls on Hold Transferring Calls Blind and Supervised Transfers Transferring Calls to Voice Mail Transferring Calls to Auto Attendant Conference Calls with up to six total parties Parking Calls Accessing Overhead Paging if that is available on your system New in Version 4 0 Incoming calls are displayed with the user name associated with DNIS DID numbers if the name is assigned If there i...

Page 8: ...oth Ringing and Hold calls The user s extension must be off hook to place a call Package Contents The following items are included in the NCS Console package NCS Console 4 0 CD ROM NCS Console 4 0 User Guide NCS Console End User License Agreement Make sure you have all items listed above If anything is missing or damaged please contact your Authorized NEC Dealer System Requirements The client syst...

Page 9: ...min the operator s extension should be configured to enable Multiple Call Waiting as an Answering option Also configure the extension s Busy Call Handling and No Answer Handling The client system should be connected to the NCS Serv system over the LAN Installing NCS Console 1 Insert the NCS Console CD into the CD ROM drive 2 Run the Setup program and follow the installation instructions as they ap...

Page 10: ... dialog box Inter the name of the NCS Serv server Ask you network administrator if you do not know the name of the server Enter your extension number You can only use a physical extension number when logging in Although this physical extension can belong to workgroups e g operator workgroup NCS Console will only display calls for the physical extension it controls and not calls in queue for any wo...

Page 11: ...S Console If you have configured your extension settings by way of other NCS Serv interfaces those settings apply when you run NCS Console on your extension For example if you enable Headset and Manual Answer Mode by pressing 82 on your telephone keypad that setting is active when you use NCS Console The Handsfree and Headset Mode allows you to answer calls using a headset or by speakerphone with ...

Page 12: ...Getting Started 6 NCS Console 4 0 User Guide About the NCS Console Main Window When you run NCS Console you see the main window an example of which is shown here Figure 2 NCS Console main window ...

Page 13: ... pick up the right call The Dial Pad provides answering and dialing functions The Dial Pad is disabled when it is not available for example when you re connected to a call and haven t taken some action place it on hold The and keys are always dimmed because they are not sup ported in certain networking functions at this time The Roll Back button unique to NCS Console has a cancel and return functi...

Page 14: ...nsion is Idle a solid red dot means the extension is busy off hook or ringing a red circle means the extension is On Hold All Extensions View ALL tab The second tab in the panel at the right is labeled ALL This panel view displays all extensions physical virtual and workgroup pilots in the NCS Serv system In addition to the columns that are the same as that of the BLF tab described in the precedin...

Page 15: ...s are busy the Trunk tab title will flash to notify the operator that no more trunks are available Speed Dial View SPEED tab The last tab in the panel at the right is the Speed tab The Speed Dial view displays a list you can set up for speed dialing and speed transfers It is similar to but more functional than the system or station speed dialing lists in NCS Serv You can set up your Speed Dial lis...

Page 16: ...ialed number You must hang up to clear this status Hold a red circle a call placed on hold by pressing the Hold button Hold Pend a red circle the status of a call placed on temporary hold during a call handling process such as conference or transfer using the Call Handling Keys other than the Hold button The icon for this status is a red circle Idle a solid green dot an extension with no current a...

Page 17: ...Specific Keyboard Shortcuts Call Handling Function Button1 1 The limitations that apply to all calls also apply to these shortcuts while connected to a call you cannot place another call but you can answer another incoming call To place or answer a call your phone must be off hook Keyboard Short Cut Number Pad Short Cut2 2 To use the numeric keypad functions the Num Lock must be on Hang Up Alt h D...

Page 18: ...extension Double click an incoming call Ringing state in the Active Calls list to answer it Double click a call on Hold Hold state in the Active Calls list to pick it up Double click an incoming call to another extension to redirect it to your extension While you re connected to a call double click another call to put the first call on hold and take the new one If you double click a call with the ...

Page 19: ...and answering in NCS Console without having to pick up the telephone handset To do so you must enable the Handsfree and Headset Mode 82 for your extension There are two different methods for using this feature The receiver can be on hook and the speaker phone turned ON or You can use a headset Depending on the telephone used the speaker phone may have to be on or off for headset operation In this ...

Page 20: ...f necessary Answering Calls You can answer a call simply by picking up the receiver Use the Answer button or double clicking to answer calls without picking up the phone Answering Calls without Using the Phone Hand Set If it isn t already enabled turn on the Hands Free and Headset Mode as discussed on page page 13 When you get a ring click the Answer button or press Alt a on the keyboard or the ke...