CHAPTER 5
NDA-24305
Page 32
Revision 1.0
AUTOMATIC CALL DISTRIBUTION-PRI
A-88
AUTOMATIC CALL DISTRIBUTION-PRI
1. General Description
This feature allows Automatic Call Distribution (ACD) features to be activated for incoming calls from ISDN
trunks.
Table 5-1 ACD Features
CODE NO.
FEATURE NAME
AVAILABILITY
A-31
Abandoned Call Search
×
A-34
Assistance-ACD Agent
×
A-35
Automatic Answer
×
A-37
Availability-ACD Position
×
A-80
Announcements
×
B-21
Break Mode
Not Applicable
C-35
Call Distribution to Agents
×
C-67
Call Transfer to Split Queue
×
C-68
Call Waiting Indication-LCD Display/CW Lamp
×
C-70
Calling Party Identification
×
C-108
Call Control Vector
Not Applicable
C-127
Call Forwarding-Split
×
E-6
Emergency/Recorder
×
F-10
Function Groups (Splits)
Not Applicable
F-25
Flexible ID Codes
Not Applicable
H-20
Holidays Scheduling
Not Applicable
L-19
Logon/Logoff
Not Applicable
M-28
Monitoring-ACD Supervisor
×
M-29
Multiple Customer Groups (ACD Groups)
Not Applicable
M-79
Multiple Supervisor Groups (Splits)
Not Applicable
N-12
Night Service-ACD
×
N-14
Non-ACD Call
Not Applicable
Summary of Contents for NEAX 2400 IPX
Page 1: ...OCTOBER 2000 NEC America Inc NDA 24305 ISSUE 1 STOCK 200813 ISDN Feature Programming Manual...
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Page 16: ...LIST OF FIGURES NDA 24305 Page vi Revision 1 0 This page is for your notes...
Page 18: ...LIST OF TABLES NDA 24305 Page viii Revision 1 0 This page is for your notes...
Page 20: ...CHAPTER 1 NDA 24305 Page 2 Revision 1 0 This page is for your notes...
Page 24: ...CHAPTER 2 NDA 24305 Page 6 Revision 1 0 This page is for your notes...
Page 178: ...CHAPTER 5 NDA 24305 Page 160 Revision 1 0 This page is for your notes...
Page 316: ...CHAPTER 6 NDA 24305 Page 298 Revision 1 0 This page is for your notes...