5-12 Problem Solving
If you are using the onboard diskette controller, use Setup or the SSU to make sure that
Onboard Floppy is set to Enabled. Conversely, to use an optional fixed/diskette
controller, make sure that Onboard Floppy is set to Disabled. For information about
running Setup or the SSU, refer to the “Configuring Your System” chapter.
If the problem persists, there may be a problem with the diskette drive, system board, or
drive signal cable. Contact your service representative for assistance.
CD-ROM Drive Activity Light Does Not Light
Check the following:
Is the power and signal cable to the CD-ROM drive properly installed?
Are all relevant switches and jumpers on the drive set correctly?
Is the drive properly configured?
Is the onboard IDE controller enabled?
Problems with Application Software
If you have problems with application software, perform the following:
Verify that the software is properly configured for the system. Refer to the software
installation and operation documentation for instructions on setting up and using the
software.
Verify a different copy of the software to see if the problem is with the copy that you
are using.
Make sure all cables are installed correctly.
Verify that the system board jumpers are set correctly. Refer to the “Configuring
Your System” chapter for jumper settings.
If other software runs correctly on the system, contact your vendor about the failing
software.
If the problem persists, contact the software vendor's customer service representative
for assistance.
Press F2 Key to Enter Setup: Prompt Does Not Display
If the prompt “Press F2 key to run Setup” does not appear at system startup, then the
prompt option has been disabled in the SSU. To enable the prompt:
Reboot the system using your SSU diskette 1, and go into the SSU to enable the
prompt.
Summary of Contents for NEAX Express
Page 1: ... S e r v i c e a n d R e f e r e n c e G u i d e NEAX Express ...
Page 2: ...NEC ...
Page 3: ... S e r v i c e a n d R e f e r e n c e G u i d e NEAX Express ...
Page 18: ...xvi Using This Guide NEC ...
Page 38: ...1 20 System Overview ...
Page 82: ...3 30 Configuring Your System ...
Page 136: ...4 54 Disassembly and Reassembly ...
Page 158: ...5 22 Problem Solving ...
Page 164: ...6 6 Illustrated Parts Breakdown ...
Page 165: ...A System Cabling System Cabling Before You Begin Static Precautions Standard Configuration ...
Page 170: ...A 6 System Cabling ...
Page 208: ...C 20 Emergency Management Port ...
Page 209: ...D Platform Event Paging ...
Page 224: ...E 14 Connectors ...
Page 234: ...10 Glossary ...
Page 241: ...xx ...
Page 242: ... 456 01510 000 ...