NEC NEAXMail AD-64, User Manual

Page 1: ...User Guide NEAXMail AD 64 VOICE UNIFIED MESSAGING SYSTEM ...

Page 2: ...______________________ Security code___________________________________________________________ For assistance call _______________________________________________________ 2002 2005 Active Voice LLC All rights reserved First edition 2005 Repartee TeLANophy ViewCall ViewFax and ViewMail are trademarks of Active Voice LLC NEAXMail and NEC are trademarks of NEC Corporation Other brands and product na...

Page 3: ...hange your standard greeting 45 To change your alternate greeting 46 To switch between your standard and alternate greetings 48 To change the greeting for when your phone is busy 49 To turn your busy greeting on or off 51 To use the default greetings 52 Returning calls 53 To return a call with Soft Keys 54 To return a call with touchtone keys 56 To determine caller ID information with Soft Keys 59...

Page 4: ...ding on or off 107 To change message delivery 108 To let callers find your extension in the directory 110 Sending and receiving faxes 111 To receive a fax 112 To receive all your faxes with one call 114 To change your fax delivery number or schedule 115 To change your fax greeting 116 To change your fax notification 117 Checking e mail by phone 118 To check your e mail messages by phone 119 To hea...

Page 5: ...em that can greet your callers and record your messages This section describes basic system tools and associ ated documentation IN THIS SECTION About this guide 2 Optional licensed features 4 Messaging by phone 6 Working with Mailbox Manager 8 Messaging from your e mail inbox 9 Messaging and call management with TeLANophy 10 ...

Page 6: ...in the online Help for the program Some system features documented in this guide require additional licensed options that may not be available at your organization Your system manager can tell you which features are available See Optional licensed features on page 4 In this guide each procedure includes an icon to indicate how you perform the procedure Phone keys or speech Soft Keys on a display p...

Page 7: ...ng on page 146 shows the NEAXMail AD 64 menus available by phone You can print the diagram as a quick reference for NEAXMail AD 64 features The User Guide includes space for reference information on the inside front cover Print this page and write the phone numbers and IDs you need to access NEAXMail AD 64 ...

Page 8: ...uide provides steps to start Mailbox Manager and work with the program for the first time For detailed steps to change your mailbox setup with Mailbox Manager see Mailbox Manager online Help ActiveFax If your system includes ActiveFax you can manage your faxes by phone Your faxes are included with your voice messages and you can deliver your faxes to a fax machine by phone See Sending and receivin...

Page 9: ...messages by phone See Checking e mail by phone on page 118 Speech recognition If your system includes speech recognition when you call the system you can speak your commands instead of pressing keys on your phone This User Guide pro vides steps for doing the most common messaging tasks with spoken commands See Using speech recognition on page 128 ...

Page 10: ... people use the menu con versation 1 for Yes 2 for No If you prefer ask your system manager to set your mailbox for the 1 for Yes 2 for No conversation Just press for Yes for No to answer the easy yes and no questions Speech recognition If your system includes speech recognition you can use the system with spoken commands See Using speech rec ognition on page 128 Shortcuts To perform routine tasks...

Page 11: ...INTRODUCTION 7 NEAXMAIL AD 64 USER GUIDE MESSAGING BY PHONE Help When the system conversation asks you a question press to hear a menu of available options 3 ...

Page 12: ...essaging system These setup options can also be changed by phone Depending on your software licenses Mailbox Manager may not be available at your organization See your system manager for details With Mailbox Manager you can change the following Security code Recorded name Greetings Playback options Call transfer options Call screening options Call holding options Message delivery options Message g...

Page 13: ...V file attachment to an e mail message A fax message is included as a TIF file attachment to an e mail message For steps to manage messages in your e mail inbox see the online Help for your e mail program With ActiveFax you can also send your e mail messages to any fax machine See Sending and receiving faxes on page 111 If your system also includes text to speech you can hear your e mail messages ...

Page 14: ...users by selecting from a list on a dialog box TeLANophy programs consist of ViewMail All of your voice and fax messages are brought together in one window with ViewMail You can access and prioritize your messages and respond to them by com puter ViewMail for Microsoft Messaging You can access all of your voice messages faxes and e mail messages in your Microsoft Inbox whether you are using Exchan...

Page 15: ...Fax You can send receive and redirect faxes from your desktop computer ViewCall Plus All of your inbound and outbound calls can be managed visually from your desktop computer You can customize your call control by integrating ViewCall Plus with other programs such as Microsoft s Office suite ...

Page 16: ...lso explains how to start the Mailbox Manager program to access your mailbox setup by computer For detailed instructions about using Mail box Manager see the online Help for the program IN THIS SECTION To access your mailbox by phone 13 To enroll on the system by phone 15 To use system wide commands 17 To start Mailbox Manager the first time 19 To access your mailbox setup with Mailbox Manager 21 ...

Page 17: ... this User Guide includes space for reference information on the inside front cover Print this page and write the phone numbers for calling NEAXMail AD 64 and your personal ID For security purposes you may be required to change your security code Choose a code that is easy for you to remem ber but difficult for others to guess Do not write down your security code The first time you call the system...

Page 18: ...r organization dial___________________________ 2 When the system greets you enter Personal ID ___________________________________________ Security code _________________________________________ Use these keys at the main menu Use these keys anytime TASK KEY Check new messages Send a message Check old messages Change setup options TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No 4 5 6...

Page 19: ...ID and your secu rity code Your system manager can provide this informa tion To make it easier to remember the information you need to access your mailbox this User Guide includes space for reference information on the inside front cover Print this page and write the phone numbers for calling NEAXMail AD 64 and your personal ID For security purposes you may be required to change your security code...

Page 20: ...estions Press for Yes for No If you are not sure press You can always change the option later 3 When the system tells you that your mailbox is set up press to confirm your settings Use these keys at the main menu Use these keys anytime TASK KEY Check new messages Send a message Check old messages Change setup options TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No 1 2 2 1 4 5 6 7 Q ...

Page 21: ... Systemwide commands are available at several points throughout the system conversation If applicable you can deliver all of your new faxes immedi ately by pressing at the main menu USING YOUR PHONE 1 Call the voice messaging system 2 If asked enter your personal ID and security code 3 As you navigate through the system menus use the commands in the following tables 4 5 See also Menu options diagr...

Page 22: ...E TO USE SYSTEM WIDE COMMANDS Use these keys at the main menu Use these keys anytime TASK KEY Check new messages Send a message Check old messages Change setup options TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No 4 5 6 7 Q 1 2 ...

Page 23: ...Manager see the online Help The first time you use the Mailbox Manager you enter the host name your personal ID and your security code in the Connect dialog box Your system manager can provide this information The menu bar allows you to navigate through the screens of the Mailbox Manager Click Save frequently to save changes as you make them If you move to another screen within Mailbox Manager wit...

Page 24: ...gin dialog box enter Host name ________________________ Personal ID ________________________ Security code ______________________ 3 Click OK 4 On the Profile page select a recording device so you can record greetings and names If your computer is equipped with a microphone and speakers select My computer Otherwise select My phone 5 Click Save ...

Page 25: ...e host name your personal ID and your security code Your system manager can provide this information See To start Mailbox Manager the first time on page 19 USING MAILBOX MANAGER 1 Start Mailbox Manager 2 On the Login dialog box enter Host name __________________________ Personal ID __________________________ Security code ________________________ 3 Click OK ...

Page 26: ...a message you can Reply to the sender Check the next message Delete or archive a message Hear when the message was sent Forward the message to another subscriber Skip the message Repeat the message IN THIS SECTION To check new messages 23 To review an old message 26 To reply to a message 28 To check the next message 30 To delete a message 32 To archive a message 34 To hear when a message was sent ...

Page 27: ...t have to dial the sub scriber s extension Depending on the phone system NEAXMail AD 64 notifies you when you have new messages either by lighting a but ton on your phone or by playing a special tone Or NEAX Mail AD 64 can call your extension See To change message delivery on page 108 Your system manager can set up special options for your mailbox to Play new messages automatically each time you c...

Page 28: ...ds during and after message playback Use these keys during a message Use these keys after a message This feature may not be available at your site TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Archive message fax an e mail message Reply to sender Hear time stamp Return call Redirect message deliver...

Page 29: ...CHECKING MESSAGES 25 NEAXMAIL AD 64 USER GUIDE TO CHECK NEW MESSAGES Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No Q 1 2 ...

Page 30: ...e system plays all urgent messages first then all regular messages It also sorts your messages by sender If the sys tem does not know who left a message it says that the message is from your message box USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to check old messages Follow the system instructions Press for Yes for No TIP Press to s...

Page 31: ...ASK KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Delete Reply to sender Archive message fax an e mail message Return call Hear time stamp Hear caller ID Redirect message deliver a fax Check next message Repeat the message TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No 3 7 4 8 5 9 6 3 6 4 4 7 4 5...

Page 32: ... press Or after a message press 2 Record your reply after the beep Press to finish recording 3 Press to send the reply Or follow the conversation to edit the reply set special delivery or address the reply to others 4 After you send your reply follow the conversation to handle the original message 3 4 4 Q Q See also To check new messages 23 To review an old message 26 To check your voice messages ...

Page 33: ...SK KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Delete Reply to sender Archive message fax an e mail message Return call Hear time stamp Hear caller ID Redirect message deliver a fax Check next message Repeat the message TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No 3 7 4 8 5 9 6 3 6 4 4 7 4 5 ...

Page 34: ...may not be available at your site TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Archive message fax an e mail message Reply to sender Hear time stamp Return call Redirect message deliver a fax Hear caller ID Save as new Check next message Repeat the message Delete 3 5 5 3 7 4 8 5 9 6 3 7 4 4 8 4 5 ...

Page 35: ...CHECKING MESSAGES 31 NEAXMAIL AD 64 USER GUIDE TO CHECK THE NEXT MESSAGE Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No Q 1 2 ...

Page 36: ... This feature may not be available at your site TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Archive message fax an e mail message Reply to sender Hear time stamp Return call Redirect message deliver a fax Hear caller ID Save as new Check next message Repeat the message Delete 3 6 6 3 7 4 8 5 9 6 ...

Page 37: ...CHECKING MESSAGES 33 NEAXMAIL AD 64 USER GUIDE TO DELETE A MESSAGE Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No Q 1 2 ...

Page 38: ...s is that archived messages are saved for a longer period of time After you listen to an archived message the system gives you the option of archiving the message again You must archive the message again or it will be deleted NOTE Archiving is not available if you are checking e mail messages by phone See Checking e mail by phone on page 118 for more information USING YOUR PHONE u While listening ...

Page 39: ...K KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Delete Reply to sender Archive message fax an e mail message Return call Hear time stamp Hear caller ID Redirect message deliver a fax Check next message Repeat the message TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No 3 7 4 8 5 9 6 3 6 4 4 7 4 5 8...

Page 40: ...K KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Archive message fax an e mail message Reply to sender Hear time stamp Return call Redirect message deliver a fax Hear caller ID Save as new Check next message Repeat the message Delete 3 8 8 3 7 4 8 5 9 6 3 7 4 4 8 4 5 9 4 6 0 5 6 See also To check new messages 23 ...

Page 41: ...CHECKING MESSAGES 37 NEAXMAIL AD 64 USER GUIDE TO HEAR WHEN A MESSAGE WAS SENT Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No Q 1 2 ...

Page 42: ... message press 2 Press to skip recording an introduction Otherwise press record an introduction then press to finish Follow the conversation to edit the introduction or set special delivery 3 On the phone spell the subscriber s name Otherwise enter the extension number Press when you hear the name of the subscriber you want Otherwise press to hear the next matching name 4 Wait while the system red...

Page 43: ...able at your site Use these keys anytime TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Archive message fax an e mail message Reply to sender Hear time stamp Return call Redirect message deliver a fax Hear caller ID Save as new Check next message Repeat the message Delete TASK KEY TASK KEY Main menu...

Page 44: ...d message and change its status to new If you skip an e mail message and save it as new it is marked as unread in your e mail inbox USING YOUR PHONE u While listening to a message press Or after a message press 3 0 0 See also To check new messages 23 To check your e mail messages by phone 119 To check your voice messages with speech 131 To check your e mail messages with speech 133 ...

Page 45: ...SK KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Archive message fax an e mail message Reply to sender Hear time stamp Return call Redirect message deliver a fax Hear caller ID Save as new Check next message Repeat the message Delete TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No 3 7 4 8 5 9 6 3 ...

Page 46: ...SK KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Archive message fax an e mail message Reply to sender Hear time stamp Return call Redirect message deliver a fax Hear caller ID Save as new Check next message Repeat the message Delete 3 7 4 8 5 9 6 3 7 4 4 8 4 5 9 4 6 0 5 6 See also To check new messages 23 To re...

Page 47: ...CHECKING MESSAGES 43 NEAXMAIL AD 64 USER GUIDE TO REPEAT A MESSAGE Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No Q 1 2 ...

Page 48: ...out of the office or on vacation Busy greeting You can play a busy greeting when you are on your phone Default greetings The system includes a default stan dard alternate and busy greeting This section explains how to use greetings By phone you change your greetings with setup options Depending on the features you have installed you may also be able to use the Mailbox Manager program to change you...

Page 49: ...are asked to record your own stan dard greeting if desired If you choose not to record your own greeting when your phone is unanswered the system plays the default standard greeting You do not have to take any additional action USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 To rerecord your standard greeting press 3 After the beep record your...

Page 50: ...ad of your other greetings If you do not record an alternate greeting in your own voice the system plays an alternate greeting that includes your recorded name or your extension For example Pat Green is out today When you record a greeting include any special instruc tions for your callers For example if the system is config ured for message notification to your pager add the following message to ...

Page 51: ...ode 2 To rerecord your alternate greeting press 3 After the beep record your greeting Press to stop recording The system plays your new greeting To rerecord it press Otherwise press 4 To make the alternate greeting active press Otherwise press Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No 7 4 8 1 Q 1 2 1 2 Q 1 2 You can also use Mailbox Manager ...

Page 52: ...the inactive greeting so that you can activate it again when desired USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to switch to your other greeting standard or alternate Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No 7 4 5 Q 1 2 See also To change your standard greeting 45 To change your alternate...

Page 53: ...name or your extension For example Extension 123 is busy If you do not want to use a separate busy greeting then record a standard greeting for all situations when you are unavailable For example Hello this is Pat Green I am not available at this time Please leave a message USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 To rerecord your busy ...

Page 54: ...CHANGING YOUR GREETINGS 50 NEAXMAIL AD 64 USER GUIDE TO CHANGE THE GREETING FOR WHEN YOUR PHONE IS BUSY Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No Q 1 2 ...

Page 55: ...saging system If asked enter your personal ID and security code 2 Press to hear your busy greeting 3 To skip rerecording your busy greeting press Otherwise press then record the busy greeting Press to stop recording The system plays your new greeting To rerecord it press Otherwise press 4 Press to turn on your busy greeting Press to turn off your busy greeting Use these keys anytime TASK KEY TASK ...

Page 56: ...to take any additional action To use the default alternate greeting you must turn it on When an alternate greeting is active the system plays it instead of any of your other greetings See To switch between your standard and alternate greetings on page 48 For callers to hear the default busy greeting you must turn it on See To turn your busy greeting on or off on page 51 To return to using a defaul...

Page 57: ...a call after listening to a message You can also determine any caller ID information available for a message IN THIS SECTION To return a call with Soft Keys 54 To return a call with touchtone keys 56 To determine caller ID information with Soft Keys 59 To determine caller ID information with touchtone keys 60 ...

Page 58: ...ng Soft Keys on your phone Or you can return a call when you access your mailbox from any touchtone phone See To return a call with touchtone keys on page 56 If a returned call is not answered or if the line is busy the system tells you that the call could not be connected Then the system returns you to your voice mailbox If you want to return to your voice mailbox after you finish talking press t...

Page 59: ...ne display To hear old messages press the Soft Key below the OLD option on the phone display 3 After listening to a message press the Soft Key below the CALL option on the phone display If available the system dials the phone number associated with the message 4 To return to your mailbox at the end of the conversation finish talking then press the Soft Key below the CANCEL option on the phone disp...

Page 60: ...ouchtone phone Or depending on your phone sys tem you can return a call using Soft Keys on your phone See To return a call with Soft Keys on page 54 If a returned call is not answered or if the line is busy the system tells you that the call could not be connected Then the system returns you to your voice mailbox If you want to return to your voice mailbox after you finish talking press the CANCEL...

Page 61: ...personal ID and security code 2 Press to check new messages or press to check old messages Follow the system instructions Press for Yes for No until you select the message you want 3 Press to return a call to the person who left a message 4 To return to your mailbox at the end of the conversation wait until the person you called disconnects 4 6 1 2 4 5 ...

Page 62: ...TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Delete Reply to sender Archive message fax an e mail message Return call Hear time stamp Hear caller ID Redirect message deliver a fax Check next message Repeat the message TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No 3 7 4 8 5 9 6 3 6...

Page 63: ...ion if avail able Or you can press touchtone keys See To determine caller ID information with touchtone keys on page 60 USING SOFT KEYS 1 Call the voice messaging system If asked enter your personal ID and security code 2 To hear new messages press the Soft Key below the NEW option on the phone display To hear old messages press the Soft Key below the OLD option on the phone display 3 After listen...

Page 64: ...epending on your phone system you can use Soft Keys on your phone to determine caller ID informa tion if available See To determine caller ID information with Soft Keys on page 59 USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to check new messages or press to check old messages Follow the system instructions Press for Yes for No until ...

Page 65: ... anytime TASK KEY TASK KEY Hear menu options Backward Slower Pause or continue Softer louder Fast forward Faster TASK KEY S TASK KEY Hear e mail recipients Delete Reply to sender Archive message fax an e mail message Return call Hear time stamp Hear caller ID Redirect message deliver a fax Check next message Repeat the message TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No 3 7 4 8 ...

Page 66: ... messages In addition you can monitor messages from your callers as they are being recorded This section explains how to use the live record and live monitor features IN THIS SECTION To record a conversation with Soft Keys 63 To use live record feature keys on your phone 66 To monitor a message as it is recorded 68 To monitor all your messages automatically 70 To turn live monitor on or off 71 ...

Page 67: ...med for feature keys on the phone WARNING The use of monitoring recording or listening devices to eavesdrop monitor retrieve or record phone conversations or other sound activities whether or not contemporaneous with transmission may be illegal in certain circumstances under federal or state laws Legal advice should be sought prior to implementing any practice that monitors or records any phone co...

Page 68: ...hone 2 To save a recorded message to your mailbox press END or disconnect the call 3 To redirect the recorded message to another subscriber enter the subscriber s extension while you are recording The recorded message is automatically sent when you press END or Press ADDRESS to end the recording and disconnect the call Then follow the address conversation to redirect the message ...

Page 69: ...he recorded message is automatically sent to the specified address Or if no address is specified the message is sent to your mailbox Erase Erase the recorded message without disconnecting the caller Rerecord Erase the existing recorded message and start a new recording Use these touchtone keys after a message Available only if you are using the fax or e mail option TASK KEY S TASK KEY Hear e mail ...

Page 70: ...isplay See To record a conver sation with Soft Keys on page 63 WARNING The use of monitoring recording or listening devices to eavesdrop monitor retrieve or record phone conversations or other sound activities whether or not contemporaneous with transmission may be illegal in certain circumstances under federal or state laws Legal advice should be sought prior to implementing any practice that mon...

Page 71: ...ding and disconnects the call Then follow the address conversation to review delete or address the recorded message with an optional introduc tion End End the recording without disconnecting the call The recorded message is automatically sent to the specified address Or if no address is specified the message is sent to your mailbox Erase Erase the recorded message without disconnecting the caller ...

Page 72: ...coming calls automatically Or you can press a feature key on your phone to monitor a message as desired To finish monitoring a message you press the Soft Key below the CANCEL option on your phone display Your system manager sets up the live monitor feature for you Then you can turn the live monitor feature on or off through your setup options For example if you are going to be out of the office an...

Page 73: ...ur extension ring wait until you see the live monitor feature key on the phone flashing red 2 Press the live monitor feature key on the phone The caller s message plays on the speaker as the message is being recorded 3 To stop listening press the Soft Key below the CANCEL option on the phone display Or to connect to the caller pick up the handset ...

Page 74: ...y Ask your system manager to set up this feature for you Then you can turn the live monitor feature on or off with your setup options If you are going to be out of the office and all of your mes sages are monitored automatically you can turn off the live monitor feature to keep messages from playing on your speaker automatically while you are away See To turn live monitor on or off on page 71 USIN...

Page 75: ...ure to keep messages from playing on your speaker while you are away You can turn the live monitor feature on or off with your setup options Depending on phone system programming you can change this feature with Soft Keys on your work phone or you can use any touchtone phone USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to turn live mo...

Page 76: ...S SECTION To send a message directly to another person s mailbox 73 To leave a message when you call an extension 75 To add to a message before sending 77 To listen to a message before sending 78 To rerecord a message before sending 79 To send an urgent message 80 To send a private message 81 To request a return receipt for a message 82 To send a message with future delivery 83 To redirect forward...

Page 77: ...essaging system If asked enter your personal ID and security code 2 Press to leave any messages 3 On the phone spell the subscriber s name Otherwise enter the extension number When spelling a subscriber s last name use a wild card number typically or for any letter in the last name you do not know 4 Press when you hear the name of the subscriber you want Otherwise press to hear the next matching n...

Page 78: ...SENDING MESSAGES 74 NEAXMAIL AD 64 USER GUIDE TO SEND A MESSAGE DIRECTLY TO ANOTHER PERSON S MAILBOX Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No Q 1 2 ...

Page 79: ...y yourself as a subscriber by entering your personal ID and security code You can also leave messages directly in a subscriber s mailbox See To send a message directly to another per son s mailbox on page 73 To finish recording a message you can press stop speaking or disconnect USING YOUR PHONE 1 Call another subscriber When the subscriber does not answer the call is automatically forwarded to vo...

Page 80: ...SENDING MESSAGES 76 NEAXMAIL AD 64 USER GUIDE TO LEAVE A MESSAGE WHEN YOU CALL AN EXTENSION Use these keys anytime TASK KEY TASK KEY Main menu Previous menu Answer Yes Answer No Q 1 2 ...

Page 81: ...add to a message you con tinue recording from the end of the message USING YOUR PHONE 1 Address and record a message 2 Press to stop recording 3 Press to edit the message 4 Press to add to the end of the message Record your additional message after the beep Press to stop recording 5 Press when you finish editing the message 6 Press to send the message Q 4 4 Q Q Q ...

Page 82: ...ending on system settings you can listen to a message before you send it USING YOUR PHONE 1 Address and record a message 2 Press to stop recording 3 Press to edit the message 4 Press to listen to the message 5 Press when you finish editing the message 6 Press to send the message Q 4 5 Q Q ...

Page 83: ... send it When you rerecord a message your original recording is deleted USING YOUR PHONE 1 Address and record a message 2 Press to stop recording 3 Press to edit the message 4 Press to rerecord the message Rerecord your message after the beep Press to stop recording 5 Press when you finish editing the message 6 Press to send the message Q 4 6 Q Q Q ...

Page 84: ...sage directly in a subscriber s mailbox or when you call an unanswered extension USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Follow the conversation to leave a message Address the message then record it 3 Press to stop recording 4 Press to mark the message urgent 5 Press to send the message immediately 6 Press to finish leaving messages or...

Page 85: ...USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Follow the conversation to leave a message Address the message then record it 3 Press to stop recording 4 Press to mark the message private 5 Press to send the message 6 Press to finish leaving messages or press to leave another message Follow the conversation Q 5 5 Q Q 2 1 ...

Page 86: ...or messages sent to a message group NEAXMail AD 64 sends a receipt for each group member USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Follow the conversation to leave a message Address the message then record it 3 Press to stop recording 4 Press to request a return receipt 5 Press to send the message 6 Press to finish leaving messages or pr...

Page 87: ... then record it 3 Press to stop recording 4 Press to mark the message for future delivery 5 To send the message later today press For tomorrow press For two days later press or To enter a date press Enter the month using a number from 1 to 12 Enter the date using a number from 1 to 31 6 Enter the time including the hour and minutes then press For A M press For P M press NEAXMail AD 64 confirms the...

Page 88: ...ecord an introduction to the message Edit your introduction or set special delivery options for the redirected message NOTE The system does not let you redirect messages that are designated as private by the original sender USING YOUR PHONE 1 While listening to a message press to interrupt it 2 Spell the last name of the subscriber to whom you are redirecting the message 3 Press to confirm that yo...

Page 89: ... you cancel it You can then record a new message USING YOUR PHONE 1 Start to leave another message to the same subscriber 2 If the subscriber has not yet heard your last message the system asks if you want to review it 3 Press to review it 4 When you hear the message you want to cancel press to cancel it 5 Press to confirm the cancellation 1 5 1 ...

Page 90: ...code 2 Follow the conversation to leave a message Address the message then record it 3 Press to stop recording 4 Press to address it to others 5 Follow the conversation to address the message After you select the correct name NEAXMail AD 64 confirms that a copy of the message has been sent 6 Repeat step 4 for each additional recipient 7 Press to finish addressing to others 8 Press to finish leavin...

Page 91: ...oice messaging system If asked enter your personal ID and security code 2 Press to leave a message 3 Spell the group name or enter the special group ID and group number 4 Press when you hear the name of the group you want Otherwise press to hear the next matching name 5 After the beep record your message The message must be at least three seconds long to be delivered Press to finish recording 6 If...

Page 92: ...he system who in the group has not yet heard the message USING YOUR PHONE 1 Start to leave a new message to the group 2 The system says that some members have not heard your last message Press to review the message 3 Listen to the message or press to interrupt it 4 Press to avoid canceling the message 5 Press to list who has not heard the message Press to stop the list 1 2 2 7 Q See also To send a...

Page 93: ...ID language and message notification for a guest Guests cannot change their recorded name or notifi cation options by phone You leave a message for a guest by name or by personal ID To leave a message for you your guest calls NEAXMail AD 64 then enters a personal ID NEAXMail AD 64 greets the guest by name then offers to record the guest s mes sage If your guest wants to leave a message for another...

Page 94: ...t s name If necessary press to switch between number mode and spelling mode When spelling a guest s last name use a wild card number typi cally or for any letter in the last name you do not know 4 Press when you hear the name of the guest you want Otherwise press to hear the next matching name 5 Record your message at the beep The message must be at least three seconds long to be delivered 6 Press...

Page 95: ...nal ID and security code 2 Press to leave any messages 3 On the phone keypad spell the location name then spell the subscriber s name When spelling a subscriber s last name use a wild card number typically or for any letter you do not know Or if in number mode enter the location number then the sub scriber s extension number 4 Press when you hear the name of the subscriber you want Otherwise press...

Page 96: ...ou can send a message to several subscribers at once by using message groups This section explains how to create and maintain mes sage groups IN THIS SECTION To create a message group 93 To add or delete group members 94 To change a group name or number 95 To hear your groups and group members 96 ...

Page 97: ...e a new group 3 For numbered groups enter a three digit group number For named groups enter the first three letters of the group s name 4 Record a name for the group Press when you are finished 5 Press to make the group a public group or to make it a private group 6 Follow the system instructions to add members to the group You can add them by name or extension number Guests do not have extension ...

Page 98: ... you hear the name of the group Otherwise press to hear the next matching name 4 Press to add members Or press to delete members from the group 5 When deleting group members press the first three letters of the person s last name or press three wild card numbers for example to list each group member then choose the member s name you want to delete 6 To confirm your additions or deletions press 7 P...

Page 99: ...name or number 3 Press the first three letters of the group name Or enter the first three digits of the group number 4 Press to confirm or press to hear the name of the next group 5 Press to change the group name or group number 6 Follow the system instructions to change the group s recorded name Press for Yes for No 7 5 5 1 2 7 1 2 See also To create a message group 93 To add or delete group memb...

Page 100: ...send a message to You can also hear a list of group members USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to list your groups and group members 3 Follow the system instructions Press for Yes for No 7 5 6 1 2 See also To create a message group 93 To add or delete group members 94 ...

Page 101: ...ystem manager to change mes sage playback options call transfer options call screening options and call holding Depending on installed options you may also be able to use the Mailbox Manager program to change your setup by computer IN THIS SECTION To change your security code 98 To change your recorded name 99 To change the spelling of your name 100 To change your playback options 101 To turn call...

Page 102: ...three to 10 digits long When you change your mailbox security code update your security code for any TeLANophy programs See the pro gram s online Help for steps If you forget your security code contact your system man ager USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to change your security code 3 Follow the system instructions Press ...

Page 103: ...ed name to identify both you and your messages to other callers USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to change your recorded name 3 Follow the system instructions to record your name Press for Yes for No 7 7 5 1 2 You can also use Mailbox Manager ...

Page 104: ... for the directory Call ers can enter the first letters of your name to locate you in the directory You can also remove your name from this directory USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to change your spelled name 3 Follow the system instructions to change your spelled name Press for Yes for No 7 7 6 1 2 ...

Page 105: ...en announc ing the number of new messages Voice message length The system announces the total length in minutes of new voice messages Menu mode conversation This conversation plays menus of options Press the number associated with the option to perform the particular task Yes No conversation This conversation leads you step by step through all of your options with easy yes and no questions Press f...

Page 106: ...our calls transferred to a different phone number Turn on call transfer before transferring your calls to a dif ferent phone number You can enter up to nine digits for the new phone number Your system manager can enable this feature for you See your system manager for more information USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to tu...

Page 107: ...ile you can turn off call transfer or have your calls transferred to a different phone number Turn on call transfer before transferring your calls to a dif ferent phone number Your system manager can enable this feature for you See your system manager for more information USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to change the numb...

Page 108: ...tails Call screening options consist of Announce before connecting caller The system plays a beep before transferring the call Play screened name before connecting The system asks the caller s name before ringing your extension The system plays Call from caller s name spoken by the caller before transferring the call Ask me if I want to take the call The system says Press 1 to take the call or 2 a...

Page 109: ... of these options may be combined For exam ple if you select Play screened name before connecting and Ask me if I want to take the call the system asks for the caller s name then rings your extension When you answer the call the system plays the caller s recorded name then asks if you want to take the call ...

Page 110: ... options affect what you hear when you answer your phone If available you can ask your system manager to change your call screening options You cannot set screening options by phone USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to turn call screening on or off 3 Press to turn call screening on Press to turn it off 7 6 4 1 5 1 2 You can...

Page 111: ...n and your extension is busy the system asks callers if they want to hold until you are available or to leave a message The system also tells call ers how many calls are holding ahead of theirs Your system manager sets the number of calls that the system can hold for you USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to turn call holdin...

Page 112: ... numbers If changing message delivery by phone you may not be able to enter a pager number that requires special dialing characters for example a semicolon that represents a three second pause Contact your system manager for assistance If the system is configured for message notification to your pager add the following message to your greeting or press 1 to beep my pager Press to insert a one seco...

Page 113: ...ress to change the phone number After you enter a phone number press to end the entry 5 Press to change the schedule and then follow the system instructions Press for Yes for No 6 Press to change the delivery mode for messages delivered to this number and then follow the system instructions Press for Yes for No 7 Press to change fax notification and then follow the system instructions Press for Ye...

Page 114: ... phones can use automatic directory assistance which identifies subscribers by their last names All callers can use numeric directory assis tance which groups subscribers by department location or some other category USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to change your directory listing 3 Follow the system instructions to chang...

Page 115: ...your mailbox with your other messages Callers can record a short message to accompany each fax they send Faxes can be forwarded from your mailbox to a fax machine by using any phone Print to fax Use the print to fax feature to fax docu ments to other subscribers groups personal database contacts or other recipients IN THIS SECTION To receive a fax 112 To receive all your faxes with one call 114 To...

Page 116: ... a fax message both are archived Depending on your system you may have a separate fax number or one extension for both faxes and phone calls Your fax mailbox can have a personal greeting Otherwise the system greets calls with your name or fax number To redirect a fax to another fax number check your fax messages Then request fax delivery and enter the new number This changes the fax number for tha...

Page 117: ... the voice messaging system If asked enter your personal ID and security code 2 Press to check new messages NEAXMail AD 64 plays your new voice messages then any fax messages 3 After listening to the fax message press While listening to the fax message press 4 Follow the system instructions 4 9 3 9 ...

Page 118: ...all your faxes with one call You can use a shortcut to deliver all of your new faxes to your usual fax machine USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 At the main menu press 4 5 See also To receive a fax 112 ...

Page 119: ...s are waiting Fully automatic delivery The system automatically delivers your faxes to a fax number that you specify in your setup options Your system manager may have already set up this option for you Custom delivery Other fax delivery options may be available depending on your system Consult your system manager USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID a...

Page 120: ...ar before they send you a fax USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to change your fax greeting 3 Follow the system instructions Press for Yes for No 7 4 9 1 2 See also To change your fax delivery number or schedule 115 To change your fax notification 117 ...

Page 121: ...its that it is dialing USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 To change your notification for your fax phone press 3 Press to turn on delivery for the number or to turn off delivery 4 Press to change the phone number After you enter a phone number press to end the entry Press to continue 5 Press to change the schedule and then follow ...

Page 122: ... your e mail messages and plays any attached WAV files With e mail integration when you check voice and fax messages by phone you can hear the number of new e mail messages you have received Or you can turn off e mail totaling With ActiveFax you can fax your e mail messages to any fax machine IN THIS SECTION To check your e mail messages by phone 119 To hear who else received an e mail message 121...

Page 123: ...elete any e mail message you have heard from the e mail system To skip entering your e mail password press The sys tem will not offer e mail messages during the call If you do not have a security code for the voice messaging system you may be asked to create one the first time you check your e mail by phone NOTE The system cannot read e mail messages sent in UTF 8 encoded HTML format If you cannot...

Page 124: ...p and save as new Messages saved as new are marked unread in your e mail inbox Use these keys during a message Use these keys after a message This feature may not be available at your site Use these keys anytime TASK KEY TASK KEY Hear menu options Pause or continue Backward Fast forward TASK KEY S TASK KEY Hear e mail recipients Hear time stamp Reply to sender Redirect message deliver a fax Check ...

Page 125: ...er your personal ID and security code 2 Press to check new e mail messages Press for e mail messages you have already read The system offers any new voice or fax messages first 3 If prompted enter your e mail password followed by If your password uses any letters press then refer to the password charts on page 123 4 When offered the message you want to check press 5 While listening to the message ...

Page 126: ... check your e mail messages by phone If your e mail password uses numbers only enter the dig its followed by For example press You do not need to use the password charts on page 123 Do not use your phone to match letters Use the password charts on page 123 E mail password examples today TODAY 2day ToDay Q 5 4 3 Q 8 1 6 3 3 1 2 1 9 3 Q 8 4 6 6 3 4 2 4 9 6 Q 1 2 3 1 2 1 9 3 Q 8 4 6 3 3 4 2 1 9 3 Q ...

Page 127: ...er to the password charts on page 123 Press to end Password charts 1 Q Uppercase letters A 24 B 25 C 26 D 34 E 35 F 36 G 44 H 45 I 46 J 54 K 55 L 56 M 64 N 65 O 66 P 74 Q 04 R 75 S 76 T 84 U 85 V 86 W 94 X 95 Y 96 Z 05 Q End Lowercase letters a 21 b 22 c 23 d 31 e 32 f 33 g 41 h 42 i 43 j 51 k 52 l 53 m 61 n 62 o 63 p 71 q 01 r 72 s 73 t 81 u 82 v 83 w 91 x 92 y 93 z 02 Q End Numbers 1 11 2 12 3 1...

Page 128: ...n or off In your setup options you can change whether e mail messages are included in your message totals USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press 3 Press to turn on e mail totaling Press to turn off e mail totaling 7 7 8 4 1 2 ...

Page 129: ...t your usual fax machine If you want to deliver your messages to a differ ent fax machine just enter the fax phone number USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to check new messages Press for old messages e mail messages you have already read Follow the system prompts to check any new voice or fax messages first 3 If prompted e...

Page 130: ...x machine If you want to deliver your messages to a differ ent fax machine just enter the fax phone number You can also receive a fax of a specific e mail message See To fax a specific e mail message on page 125 USING YOUR PHONE 1 Call the voice messaging system If asked enter your personal ID and security code 2 Press to fax your e mail messages 3 To deliver the fax to your usual fax machine pres...

Page 131: ... press when asked Use the password charts on page 123 When you are finished press 4 Enter your new e mail password If your new password uses numbers only enter the numbers If your e mail password uses any letters or special characters press when asked Use the password charts on page 123 When you are finished press 5 Enter your new e mail password again to confirm If your new password uses numbers ...

Page 132: ...mpts with a few words Just answer in your normal speaking voice For example say Check new mes sages or Setup options To use speech recognition the system manager must turn on the feature for you The next time you call the system just start speaking You can speak commands or press a touchtone key at any time IN THIS SECTION To access your mailbox with speech commands 129 To check your voice message...

Page 133: ...ress a touchtone key for a menu option Or to exit or return to using speech com mands press at the main menu If the system includes e mail integration if asked you can say your e mail password See To enter your e mail pass word with speech on page 135 Soft Keys When you access the system from an internal phone with Soft Keys enabled speech recognition is not enabled USING YOUR PHONE 1 Call the voi...

Page 134: ...these commands The words in bold are required At the main menu use this command to turn speech mode on or off Say these commands at the main menu The words in bold are required SAY OR PRESS Yes No Main menu Previous menu Stop TASK AT THE MAIN MENU PRESS Switch between speech mode and touchtone mode SAY OR PRESS Check new messages Send a message Check old messages Change setup options 1 2 Q Q 3 4 5...

Page 135: ...saging system 2 Enter your personal ID by pressing touchtone keys 3 Press or say your security code When you are finished saying your security code you can say End to move ahead to the next prompt 4 Say Check new messages or Check old messages The words in bold are required 5 Follow the instructions by responding in your normal speaking voice See the following table for commands available during v...

Page 136: ...es not rewind completely say Repeat to repeat the entire message 2The message is marked as old or read 3 To cancel redirecting a message say End SAY OR PRESS SAY OR PRESS Menu options Repeat Slow down playback Save as new Adjust volume Skip2 Speed up playback Delete message Rewind1 Archive Pause Time stamp Fast forward Redirect3 3 4 Q 5 3 5 6 3 6 7 3 7 8 3 8 9 3 9 ...

Page 137: ... Yes to skip ahead to the body of the message Or you can say No to save the mes sage as new then go to the next message USING YOUR PHONE 1 Call the voice messaging system 2 Enter your personal ID by pressing touchtone keys 3 Press or say your security code When you are finished saying your security code you can say End to move ahead to the next prompt 4 Say Check new messages or Check old messages...

Page 138: ...uired 1 If the message does not rewind completely say Repeat to repeat the entire message 2 The message is marked as old or read 3 To cancel out of redirecting a message say End SAY OR PRESS SAY OR PRESS Menu options Skip2 Rewind1 Delete message Pause Archive Fast forward Time stamp Repeat Redirect3 Save as new 3 3 5 7 3 6 8 3 7 9 3 8 3 9 Q ...

Page 139: ...s press when asked then press touchtone keys to enter the password Refer to the password charts on page 136 If your e mail password uses any letters or special charac ters use these charts to enter the password If your e mail password uses numbers only just press or say the digits You do not need to use the password charts To skip entering your e mail password say End E mail password examples toda...

Page 140: ...66 P 74 Q 04 R 75 S 76 T 84 U 85 V 86 W 94 X 95 Y 96 Z 05 Q End Lowercase letters a 21 b 22 c 23 d 31 e 32 f 33 g 41 h 42 i 43 j 51 k 52 l 53 m 61 n 62 o 63 p 71 q 01 r 72 s 73 t 81 u 82 v 83 w 91 x 92 y 93 z 02 Q End Numbers 1 11 2 12 3 13 4 14 5 15 6 16 7 17 8 18 9 19 0 10 Q End Special characters 20 30 40 50 60 70 80 90 00 27 28 29 37 _ 38 39 47 48 49 57 58 59 67 68 69 77 78 79 87 88 89 97 98 Q...

Page 141: ...sage If your phone system uses identified subscriber messaging the system automatically labels a message from your assigned extension with your name If your phone system does not use identified subscriber messaging or you are calling from another subscriber s extension you need to identify yourself as a subscriber by entering your personal ID and saying your security code If you are set up to leav...

Page 142: ...he subscriber s name Otherwise say the extension number To switch between entering a name or extension press 6 When spelling a subscriber s last name use a wild card number typically or for any letter in the last name you do not know 7 Say Yes when you hear the name of the subscriber you want Otherwise say No to hear the next matching name 8 Record your message at the beep The message must be at l...

Page 143: ...MESSAGE WITH SPEECH Say these commands The words in bold are required At the main menu use this command to turn speech mode on or off SAY OR PRESS Yes No Main menu Previous menu Stop TASK AT THE MAIN MENU PRESS Switch between speech mode and touchtone mode 1 2 Q Q 3 ...

Page 144: ...rs press touchtone keys Or to leave messages by saying the extension ask your system man ager To send a message later today say Today For tomorrow say One For two days from now say Two and so on For a date say Date then the month followed by the day For example say Date When asked say March When asked say Fifth For the time say the hour then the minutes if necessary Include A M or P M For example ...

Page 145: ... can use the short cuts for specific tasks A shortcut is your personal ID your security code a number sequence of menu options For example to turn on call transfer enter your personal ID your security code 3 5 7 6 4 1 IN THIS SECTION Shortcuts available during message playback 142 Shortcuts for other common tasks 143 Shortcuts for fax features 144 Shortcuts for e mail integration 145 Menu options ...

Page 146: ...sage then to check the next message Press to redirect a message After you finish redirect ing the message you can press to reply to the original sender After you reply you can press to delete the message When you exit the quick message actions the system saves your message as an old message The system also saves your message as old when you press to check the next message 3 3 4 4 3 5 3 9 3 4 4 3 6...

Page 147: ...ges Change your security code Leave a message Turn call transfer off Review old messages Turn call transfer on Change setup options Change the phone number for call transfer Switch personal greetings Turn call screening options off Change your standard greeting Add a message group Change your alternate greeting Edit a message group Change your busy greeting List your message groups Change your rec...

Page 148: ... 64 USER GUIDE Shortcuts for fax features Press your personal ID and security code then enter the following shortcuts to do these tasks TASK SHORTCUT Edit your fax greeting Change your fax delivery Deliver all faxes 7 4 94 9 7 6 5 8 4 5 ...

Page 149: ...r personal ID and security code then enter the following shortcuts to do these tasks TASK SHORTCUT Check new e mail messages Check old e mail messages While listening to an e mail message to hear recipients Turn e mail totaling on or off Change your e mail password 4 6 6 6 3 3 7 7 8 4 7 7 8 5 ...

Page 150: ...ons Edit message Change special delivery Address to others Send the message 4 5 6 Q Special Delivery Urgent Private Receipt Future delivery Finish 4 5 6 7 Q Edit Message Add Listen Rerecord Finish 4 5 6 Q During Message Slower Softer louder Faster Backward Pause Forward 4 5 6 7 8 9 Reply Reply to subscriber Return call Hear Caller ID Finish 4 5 6 Q Main Menu New messages Send a message Old message...

Page 151: ...phone number Call screening on off Call holding on off 4 5 6 Greetings Hear current greeting Edit alternate greeting Switch greetings Edit busy greeting Edit standard greeting Edit fax greeting 4 7 5 8 6 9 Delivery Numbers Work phone on off Home phone on off Pager on off Spare phone on off Fax phone on off 4 5 6 7 8 Setup Options Greetings Groups Transfer or delivery Personal options 4 5 6 7 E mai...

Page 152: ...htone keys 56 call screening definition of options 104 turning on or off by phone 106 call transfer changing phone number by phone 103 turning on or off by phone 102 caller ID determining with Soft Keys 59 determining with touchtone keys 60 D documentation 2 E e mail checking by phone 5 119 integration options 9 password 122 receiving by fax 125 126 shortcuts 145 e mail inbox unified messaging and...

Page 153: ...her 91 M mailbox set up by computer 4 8 setup initial 15 Mailbox Manager about 19 accessing your mailbox 21 menu conversation 6 menus conversation mode 101 shortcuts 143 system diagram 146 message delivery changing phone number by phone 109 message delivery schedule 108 messages archiving by phone 34 canceling by phone 85 future delivery of 83 modifying by phone 77 private 81 redirecting by phone ...

Page 154: ...eaving a message with 137 numbers 140 security code entry 129 time entry 140 voice messages and 131 spelled name changing by phone 100 standard greeting 47 default 52 defined 45 switching to 48 system wide commands 17 T TeLANophy about 10 setup 15 ViewCall Plus 11 ViewFax 11 ViewMail 10 ViewMail for GroupWise 10 ViewMail for Microsoft Messaging 10 text to speech defined 5 TIF files 9 time stamps f...