NECCare Service 320- 8/2009
How You Can Get Warranty Service
Express5800/300 Series NECCare custo mers in the U.S.A. and
Canada have o ne p ho ne number to use when calling for
technical support or hard ware repair o n their Express5800/FT
server. Calls for initiating a repair req uest sho uld be made b y
calling
1-877-632-0064
. Be prepared to pro vide the Serial
Numb er to yo ur server to NEC for quick respo nse.
NEC Corporatio n o f America may require that yo u provide the
original b ill of sale or receipt as proo f o f p urchase in order to
obtain warranty service. Please retain such proof o f p urchase
with yo ur records
For easy reference, write do wn yo ur Serial Nu mb er here and
keep this document in a safe and accessib le locatio n.
SN____________________________________________
When arranging for a hard ware repair, yo u will sp eak with a
trained technician. The technician will d etermine whether yo u
have a hard ware or software failure and then will provide yo u
with the appropriate service optio ns. If appropriate, yo u will
be given instructio ns o n ho w to return yo ur CRU part in a
NECAM supplied bo x. You may be given a reference numb er
that yo u should retain for yo ur record s.
If NEC authorizes o n-site service for yo ur repair, a qualified
technician will arrive at your site the next b usiness day fro m
the ti me o f dispatch. If you are located o utside of a service
coverage area, travel charges will be applied.
All parts or systems returned to NECAM must be acco mp anied
with an RMA (Return Material Authorizatio n) number. To
obtain an RMA number for product return, please contact the
FT Custo mer Support line at: 1 -877 -632 -0064.
Limitation of Damages and Implied Warranties
NEC Corporatio n o f America's sole liab ility for any defective
product is limited to the repair or replacement o f the product
at o ur optio n. NEC Corporatio n o f America shall not be liable
for:
1.
Damage to other property caused b y any defects in this
product, damages based upon inco nvenience, lo ss o f use o f
the product, loss o f time or data, co mmercial lo ss; or
