NEC NVM-DFx User Manual Download

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Table of Contents

Introducing the Voice Mail System

About Your Voice Mail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About Voice Mail Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

About FAX Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

About the Voice Prompts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Numbers to Remember. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Calling the Voice Mail System

Calling the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Calling Your Subscriber Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

The Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Calling an Announcement Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Calling a Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Calling a Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Calling a Future Delivery Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Calling a Network Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

About Your Incoming Call Options

About Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

About Call Announcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

About Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

About Paging and the Paging Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Exiting the Voice Mail System

Exiting the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Exiting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Getting Help and the Time and Date

Getting Recorded Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Getting the Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Summary of Contents for NVM-DFx

Page 1: ...Empowered by Innovation User s Guide P N 1770082 July 2006 Printed in U S A ...

Page 2: ...d Solutions Inc has no obligation to provide any updates or corrections to this manual Further NEC Unified Solutions Inc also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions Inc shall not be liable for any errors or omissions...

Page 3: ...bscriber Mailbox 6 The Main Menu 7 Calling an Announcement Mailbox 8 Calling a Guest Mailbox 8 Calling a Message Center Mailbox 9 Calling a Future Delivery Mailbox 9 Calling a Network Mailbox 10 About Your Incoming Call Options About Call Queuing 11 About Call Announcing 11 About Call Waiting 11 About Paging and the Paging Message 12 Exiting the Voice Mail System Exiting the Automated Attendant 13...

Page 4: ...l Messages 23 Recording a Mailbox Greeting and Name Recording a Mailbox Greeting 24 Recording a Mailbox Name 24 Using Mailbox Options Using Message Notification 25 Changing Auto Help 27 Changing the Auto Forward Option 27 Changing the Auto Time Stamp Option 28 Changing Your Security Code 28 Changing the Call Waiting Option 28 Changing the Call Announcing Option 29 Sending Calls to a Mailbox Transf...

Page 5: ...ce If you are calling from a rotary dial phone please stay on the line for assistance The caller dials a code from a Touch Tone phone to route the call If the caller is using a rotary dial phone he simply waits on the line The Voice Mail system can connect him to a live company operator or give him an opportunity to leave a message it depends on how the system has been programmed About Messaging T...

Page 6: ...mber then the person s mailbox number called the destination mailbox Alias Network Mailbox This mailbox is for a particular person at one of the other Voice Mail systems perhaps a customer or client you call several times a day To have your Voice Mail system send your message to this person you enter their Alias Mailbox number That s it Just as easy as sending a message to someone in your own comp...

Page 7: ... following options Leave it in your mailbox until you are ready to print it out Erase it Use the MF command to forward it to another person s mailbox Subscriber Guest Message Center Print it out To do this use the MF command to forward the Message to a FAX Delivery Mailbox which in turn sends the document to a FAX Machine A FAX Delivery Mailbox can send the FAX to a pre designated FAX Machine or t...

Page 8: ... That is an invalid entry you should wait a few seconds without pressing anything The Voice Mail system will repeat your choices or play the voice prompt For a help message press zero Pressing zero gives you a recorded help message When you become familiar with the Voice Mail system you can turn off some of the voice prompts if you want and dial zero for recorded help if you need it For more infor...

Page 9: ...ress 3 Press 3 to return to the Automated Attendant immediately OR Press 1 or 2 and follow the recorded instructions If you leave a message you can press when you are done to return to a set of dialing instructions The set you return to depends on how the extension s Next Call Routing Mailbox is programmed If you hear one of the following The greeting and a beep The message Start recording at the ...

Page 10: ...Guide Plays the Broadcast Message if recorded Tells you how many messages you have Plays a mini Main Menu of features then Ready Or just plays Ready if the mini menu is off If your mailbox is almost full or full the Voice Mail tells you to erase some messages When the Voice Mail plays a recorded message press the code for the feature you want You do not have to wait for Ready For the full Voice Ma...

Page 11: ...lbox Greeting Record Mailbox Name Record and Send a Future Delivery Message Record a Paging Message Mailbox Options Security Code Message Notification Auto Help Auto Forward Auto Time Stamp Call Waiting Call Announcing Hear Time and Date System Administrator Options Select List of New Messages Select List of Saved Messages Select List of Held Messages Select List of All Messages Exit Mailbox ...

Page 12: ...r System Administrator can reserve for an outside party perhaps a vendor you frequently do business with You can record messages for the Guest Mailbox and the Guest can retrieve them through the Auto Attendant or from an inside extension Your System Administrator can program a Guest Mailbox in one of two ways with access to all features in this guide or with access to all features except record an...

Page 13: ...ephone number 3 f you hear the company greeting dial or other log on code 4 If a mailbox is requested dial Message Center Mailbox number 5 If a security code is requested dial the Message Center Mailbox security code or dial to return to the prompt Please enter your mailbox number Calling a Future Delivery Mailbox A Future Delivery Mailbox stores Future Delivery Messages for information on Future ...

Page 14: ...emote Alias Mailbox user Perhaps that person is visiting your company for the day and wants to check his messages without calling his mailbox at his company The Voice Mail system plays the same prompts that it plays for a Subscriber Mailbox For more information on Voice Mail Networking see page 2 To call an Alias Network Mailbox 1 From an extension Get an intercom dial tone and dial the Voice Mail...

Page 15: ... Notes The Voice Mail system will not queue callers if the required number of idle Voice Mail ports is not available The Voice Mail system activates Call Waiting instead if Call Waiting is on The Voice Mail system will not activate Call Queuing if Auto Attendant Do Not Disturb or the Paging Message is on Call Queuing may not be available on your Voice Mail system About Call Announcing With Call An...

Page 16: ...ssage is on Automated Attendant calls will not ring your extension The Voice Mail system immediately pages you If your Paging Message is off an Automated Attendant call rings your extension as usual If you do not answer after a certain number of rings the Voice Mail system gives the caller the paging option If you do not want the Voice Mail system to page you be sure to erase your Paging Message T...

Page 17: ...xit a Guest or Future Delivery Mailbox from an inside extension 1 Press X 9 Listen for the message To go to the Automated Attendant press the star key if you do not hear this message you cannot call the Automated Attendant You will not hear it if you exit a Subscriber or Message Center Mailbox from an inside extension and that mailbox is not programmed with a Next Call Routing Mailbox 2 Press If e...

Page 18: ...s T I 84 Listening to Messages How You Know You Have Messages The Voice Mail system can flash the Message Lamp at your extension when you have unread messages in your mailbox if your phone system allows Message Lamps If you receive new messages while your are using your mailbox the Voice Mail system will not light the Message Lamp right away Instead the Voice Mail system says You have received new...

Page 19: ...message can be returned see page 20 To find out when it was returned and the Voice Mail system that could not accept it press T I during or after the message If your Voice Mail system has the FAX Mail option callers can send a FAX to your mailbox If your mailbox has a FAXed document called a FAX Message you will hear the caller s recorded comment if any then the voice prompt This X page FAX Messag...

Page 20: ...to you the Voice Mail system erases the previous forwarder s comment if any and replaces it with yours You can forward the message to a maximum of 10 mailboxes You can enter the following types Subscriber Guest Message Center Distribution Alias Network Remote Network The Remote Network Mailbox and the accompanying destination mailbox count as one mailbox toward the maximum of 10 You can enter mail...

Page 21: ...4 If you press T I in the middle of a message the Voice Mail system plays the time date sender then continues playing the message If the mailbox is storing responses from an Interactive Mailbox you will also hear the Reference number for the responses if it is enabled in programming To have the Voice Mail system automatically play the message time date and sender see Changing the Auto Time Stamp O...

Page 22: ... the volume up or down or restore it to normal Press V U 8 8 for volume up Press V D 8 3 for volume down Press V N 8 6 for normal volume To select the list of new messages for listening Press 1 N 1 6 The Voice Mail system will now play only your new messages when you press L to listen New messages include any network messages that were returned to you To select the list of saved messages for liste...

Page 23: ...return to depends on how the extension s Next Call Routing Mailbox is programmed To record a quick message through the Attendant i e without first calling someone s extension 1 Dial the Voice Mail system s phone number 2 Press during company greeting Or you may have to press 0 9 it s programmable 3 Dial the desired mailbox an Alias Network Mailbox is allowed 4 If you are instructed to press a key ...

Page 24: ...ure Delivery Mailbox until the date and time for delivery If necessary you can call the Future Delivery Mailbox and erase the message before the Voice Mail system sends it see Calling a Future Delivery Mailbox To record a Future Delivery Message and send it to another mailbox including network mailboxes 1 Call Subscriber or Guest Mailbox 2 Press F D 3 3 3 Follow the voice prompts You can send the ...

Page 25: ...ing to forward 1 Press B 2 The recording plays then pauses You can press to continue recording or select another option The amount of backup time depends on programming By default it is 5 seconds If you wish you can edit the recording while its playing Just press to pause the playing then press again to record over everything from that point on To back up to the beginning and listen to a recording...

Page 26: ...rn receipt in your mailbox as soon as the recipient listens to your message The return receipt lets you know the exact date and time that your message was listened to If you do not get a return receipt you know for sure that the recipient has not listened to your message and there is no need to use the Check a Message You Sent feature A return receipt consists of the voice prompt The following ret...

Page 27: ...thin a pre programmed amount of time the Voice Mail system can return the message to the sender See your system Administrator Auto Attendant callers can also leave Urgent Messages for extension users if the Voice Mail system is so programmed To record an urgent message 1 Record a message using RS MF or FD Press when done 2 Press U 8 Recording Confidential Messages After you record a message you ca...

Page 28: ...ou a message For example after your greeting plays a caller could dial another extension or press a code to leave you a FAX Message if your system has FAX Mail etc See the System Administrator for the type of options programmed for your Next Call Routing Mailbox It is important that you include these dialing options in your mailbox greeting Otherwise callers will not know about them If Auto Attend...

Page 29: ...er with or without an announcer or a digital pager Whether you must enter your mailbox security code after you accept a notification call at an extension or outside telephone Once you enable Message Notification the Voice Mail system will call you as soon as you receive your first message If you accept the call at a telephone or if the paging service gets through to you the Voice Mail system waits...

Page 30: ...sion number to make the notification call ring your extension Enter these codes For this special entry F Flash H Wait 40 sec to hear any type of sound If no sound the Voice Mail system hangs up W Wait 40 sec for dial tone If no dial tone the Voice Mail system hangs up P Non monitored pause the Voice Mail system pauses 2 seconds then dials the next digit M Monitored pause the Voice Mail system paus...

Page 31: ...pts Changing the Auto Forward Option With Auto Forward the Voice Mail system can automatically copy each of your messages including FAX Messages to another person s mailbox your partner mailbox This way if you are on vacation your partner can immediately respond to any messages you receive You will not have to ask anyone to check your mailbox The Voice Mail system will Auto Forward a message only ...

Page 32: ...n change the security code at any time If you forget the security code the System Administrator can erase your current one so you can enter a new one The following types of mailboxes can have a security code Subscriber Message Center Guest Alias Network To change a mailbox Security Code 1 Call your mailbox 2 Press O P 6 7 3 Press S 7 4 Follow the voice prompts Changing the Call Waiting Option Call...

Page 33: ...e Automated Attendant if you are too busy to take the call It works like this The Automated Attendant asks the caller to record his name then the Automated Attendant calls you When you answer and say Hello you will hear this Hello I have a call for extension XXX or your name from the caller s name To accept this call press 1 Otherwise hang up For some phone systems the Voice Mail system may ask yo...

Page 34: ...e to dial 9 to exit your mailbox then go to step 3 3 If the Voice Mail system plays the company greeting or the voice prompt Please enter your mailbox number dial then the extension number to receive your call OR If the Voice Mail system plays Please enter your security code dial then the extension number 4 Hang up Forwarding Your Calls to Your Mailbox When you forward calls to your mailbox the Vo...

Page 35: ...p PC enter the IP address of the Voice Mail server The log on screen will be displayed 2 Click on the Mailbox User button A dialog box will be displayed prompting you to enter your mailbox number and your password 3 Enter your mailbox number Usually this is the same number as your extension 4 Enter your password If this is the first time logging on to your mailbox and you haven t established a pas...

Page 36: ...AX Message Call Waiting This feature lets an Automated Attendant caller send a signal beeps to your extension while you are busy on a call The caller then waits for you to respond To enable this feature select Yes from the pop up menu Auto Forward With Auto Forward the Voice Mail system can automatically copy each of your messages including FAX Messages to another person s mailbox your partner mai...

Page 37: ...ified of all messages only messages from a specific person s mailbox including network mailboxes or only Urgent Messages For Urgent Messages assign a calling priority to the numbers Specify the time of day that the Voice Mail system should start and stop calling that number Specify the type of number you want the Voice Mail system to call outside extension a radio pager with or without an announce...

Page 38: ...o lets you prevent Automated Attendant calls from ringing your phone Click on the Auto Attendant Do Not Disturb hyperlink 6 Select Yes to enable the Do Not Disturb feature for a greeting The Voice Mail automatically sends Auto Attendant callers to your mailbox when it plays the greeting If Auto Attendant Do Not Disturb is off Automated Attendant calls your phone If you do not answer or are busy on...

Page 39: ...465 as the port number Smtp SSL Secure Socket Layer If this feature is enabled make sure that 465 is entered as the port number Smtp Authentication Authentication code if required by the ISP Smtp Account The Email address for this subscriber for example petera ctlinc com Smtp Password The password that would normally be used by this subscriber to access his Email Imap4 Server Name or IP Address of...

Page 40: ...Client Software from the menu a screen is displayed similar to the one below listing all the client software that can be downloaded to your PC All client software files are zipped 2 Click the icon for client software that you want to download Refer to the appropriate document for details on which software you need to download such as Setting Up and Using Fax Mail or Desktop Call Control ...

Page 41: ...elephone Numbers Sales 203 926 5450 Customer Service 203 926 5444 Customer Service FAX 203 926 5454 Technical Service 203 925 8801 Discontinued Product Service 900 990 2541 Technical Training 203 926 5430 Emergency Technical Service After Hours 203 929 7920 Excludes discontinued products NEC Unified Solutions Inc necunifiedsolutions com ...

Page 42: ...1770082 1770082 Printed in U S A NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 necunifiedsolutions com ...

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