Troubleshooting 7-9
Problems and Solutions
Problem
Symptom
Solution
CD-ROM drive
malfunction
(cont’d)
No sound from CDs.
1. Check that speaker power is on and volume is
adjusted.
2. Check audio software settings.
3. Check the CD.
4. Check the CD-ROM drive audio cable
connections.
5. Check the CD-ROM drive audio cable.
Replace as necessary.
6. Replace the CD-ROM drive.
7. Replace the system board.
Cannot access CD-ROM
drive.
1. Check that the CD-ROM driver software is
loaded and not corrupted.
2. Check signal and power connections between
the CD-ROM drive, system board, and power
supply.
3. Check the master/slave jumper settings (see
Section 2).
4. Check the IDE cable. Replace as necessary.
5. Check the power supply. Replace as
necessary.
6. Check the system board. Replace as
necessary.
Summary of Contents for POWERMATE CT 815 - RELEASE NOTES
Page 13: ...1 System Overview Configurations Features Components Software...
Page 106: ...6 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning...
Page 109: ...7 Troubleshooting Checklist Diagnostics...
Page 118: ...8 NECC Information Services Service and Support Functions Technical Support...