NECC Information Services 8-3
Email/Fax Technical Support Service
The NECC Technical Support Center offers technical support by email over the Internet network
if you have access. The Internet email address is:
tech-support@nec-computers.com
You can also fax technical questions to the NECC Technical Support Center if you have access
to a fax machine or fax/modem. The fax number is:
1 (801) 579-1552
When using the email or fax support service, please include one of the following words in the
subject field for prompt response from the appropriate technical person:
!
Desktop
!
Monitor
!
Notebook.
Provide as much specific information in your questions as possible. Also, if sending a fax,
please include your voice telephone number and your fax number with the question. You will
receive a response to your questions within one business day.
NECC Technical Support Services
NECC also offers direct technical support through its Technical Support Center. (NECC
technical support is for U.S. and Canadian customers only; international customers should check
with their sales provider.)
Direct assistance is available 24 hours a day, 7 days a week. Call the NECC Technical Support
Center, toll free, at
1 800 632-4525
(U.S. and Canada only) for the following support.
!
System hardware - toll-free phone support is limited to the length of the standard warranty.
!
Preinstalled software - toll-free phone support for 90 days from the time of your first call to
the NECC Technical Support Center.
Please have available the system’s name, model number, serial number, and as much
information as possible about the system’s problem before calling.
For callers outside the U.S. and Canada, please contact your local NECC sales provider.
NECC FTP Site
You can use the Internet to access the NECC FTP (file transfer protocol) site to download
various files (video drivers, printer drivers, BIOS updates, and more). The files are essentially
the same as on the NECC website.
To access the NECC FTP site, enter the following Internet ftp address through your Internet
Provider.
ftp.neccsdeast.com/pub/
Once in the /pub directory, click on a product line or service until you find the file you want to
download. Click on the selected file and follow the prompts to download the file to your system.
Summary of Contents for POWERMATE CT 815 - RELEASE NOTES
Page 13: ...1 System Overview Configurations Features Components Software...
Page 106: ...6 Preventive Maintenance System Cleaning Keyboard Cleaning Mouse Cleaning...
Page 109: ...7 Troubleshooting Checklist Diagnostics...
Page 118: ...8 NECC Information Services Service and Support Functions Technical Support...
