NEC POWERMATE NETPC, System Administrator Manual

Page 1: ...Massachusetts Ave Boxborough MA 01719 508 264 8000 declare that the product NEC POWERMATE NETPC is in conformity with part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation ...

Page 2: ...oduct However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NECCSD To allow for design and specification improvements the informat...

Page 3: ...tility Flash utility LANDesk Client Manager NEC Auto Backup utility and the NEC Select Install program Chapter 3 Reviewing System Features provides a quick overview of the various features of the system Chapter 4 24 Hour Information Services lists the services available to you for information and help and describes how to access the services Chapter 5 If You Have a Problem contains troubleshooting...

Page 4: ...ions provides a technical description of the computer and its components Appendix C Limited Warranty provides warranty information policies and restrictions Appendix D System Board Jumpers provides information about the jumpers on the system board TEXT CONVENTIONS This guide uses the following text conventions Warnings cautions and notes have the following meanings WARNING Warnings alert you to si...

Page 5: ...r File names are printed in uppercase letters For example AUTOEXEC BAT RELATED DOCUMENTS In addition to this guide the following printed documentation ships with the computer How Does Your Workplace Measure Up This brochure provides information for setting up and using the computer productively and safely Information includes guidelines to reduce the risk of injury associated with using a computer...

Page 6: ...ncluded for qualified NECCSD personnel This guide also includes hardware and interface information for programmers engineers and others who need to know how the system is designed To purchase the service and reference manual call NECCSD at 1 800 632 4565 in the U S or your local NECCSD sales provider outside the U S NECCSD FaxFlash NECCSD FaxFlash is an automated service that sends the latest info...

Page 7: ...venting Internal Access 1 8 Operation 1 9 Starting Up 1 9 Shutting Down 1 12 2 Using NECCSD Utilities The Setup Utility 2 1 When to Use Setup 2 2 How to Start Setup 2 3 How to Use Setup 2 4 Main Menu 2 5 Displayed Information 2 6 Language 2 6 System Time Date 2 6 Floppy Options 2 6 Primary IDE 2 7 Advanced Menu 2 10 PnP O S 2 10 Reset Configuration Data 2 10 Memory Cache 2 10 Memory Banks 0 and 1 ...

Page 8: ...2 20 Boot Menu 2 21 Exit Menu 2 23 Flash Utility 2 24 Landesk Client Manager 2 25 PC Health Indicator 2 26 Workstation Management 2 26 PC Health Meter 2 27 PC Health Description 2 27 Inventory 2 28 DMI 2 29 Monitoring Capabilities 2 29 NEC Auto Backup Utility 2 30 NEC Select Install CD 2 31 Operating System Restore 2 32 Selective Application Restore Program 2 40 3 Reviewing System Features System ...

Page 9: ...Service 4 4 NECCSD on America Online Service 4 6 NECCSD on CompuServe Online Service 4 7 E Mail Fax Technical Support Service 4 8 Internet 4 9 NECCSD Technical Support Services 4 10 5 Solving System Problems Finding Solutions to Common Problems 5 1 System Problems 5 2 Monitor Problems 5 3 Keyboard Mouse Problems 5 4 Getting Help 5 5 Getting Help from Your Company 5 5 Getting Help from Your NECCSD ...

Page 10: ...r Comfort How Do You Measure Up A 12 Checking Your Chair A 12 Checking Your Keyboard A 12 Checking Your Mouse A 12 Checking Your Monitor A 12 Checking You A 13 B System Specifications System Processor B 1 PGa Processor Socket B 1 Standard Random Access Memory RAM B 1 Cache Memory B 2 Read Only Memory ROM B 2 Video Window RAM WRAM B 2 Calendar Clock B 3 Input Output I O Facilities B 3 Device Slots ...

Page 11: ...t Pay For C 2 How You Can Get Warranty Service C 3 Year One C 3 Years Two and Three C 3 Limitation of Damages and Implied Warranties C 4 How State Law Relates to the Warranty C 4 for Information Telephone 1 800 632 4565 C 5 D System Board Jumpers Index List of Tables Navigation Keys 2 5 Supported Dimms 3 4 Interrupt Level Assignments 3 5 Supported Refresh Rates 3 8 ...

Page 12: ...d in Appendix A Setting Up a Healthy Work Environment The PowerMate NetPC is designed to enable central administration and management of your computer resources NECCSD has designed the PowerMate NetPC so you can quickly set up the hardware and put your computer to work right away This chapter contains information on setting up the NetPC system and covers the following topics Site selection Install...

Page 13: ... sources In addition choose a site according to the following criteria Place the computer on a desktop or other raised flat surface do not put the computer on the floor Place the computer near a grounded three pronged power outlet In the United States and Canada use a NEMA 5 15R outlet for 100 120 VAC or a NEMA 6 15R outlet for 200 240 VAC For other geographic regions use a three pronged power out...

Page 14: ...eep all vents clear of obstructions To ensure adequate air flow and reduce the risk of overheating or fire use the stand provided with your system for vertical tower placement of the computer Computer vents INSTALLATION Install the computer according to the following procedures and safety standards Check the voltage switch Select the system orientation ...

Page 15: ...he push button on off power switch on the front panel of the computer does not turn off the AC power To remove AC power from the computer you must unplug the AC power cable from the power supply or the wall outlet Checking the Voltage Switch A 51 watt rated power supply is integrated into the computer The voltage ratings for the power supply are provided in the following table Power Supply Voltage...

Page 16: ...e voltages between 100 and 127 VAC set the line voltage selector on the power supply switch to 115V 115 VAC For line voltages between 200 and 240 VAC set the line voltage selector switch on the power supply to 230V 230 VAC Make sure that the correct voltage 115V or 230V is visible on the switch see the following figure If necessary use a flat head screwdriver to set the switch Line voltage switch ...

Page 17: ...tal position the computer supports standard 15 inch monitors Horizontal orientation For vertical placement use the stand provided in the computer shipping box WARNING To ensure stability center the unit in the stand as shown in the following figure Do not place the unit in the vertical position without the stand Damage to equipment and data may result if the computer accidentally tips over ...

Page 18: ...ting Cables The following figure shows the connector locations on the back of the computer for connecting the keyboard mouse monitor and power cables The figure also shows the locations for other device cables in case you are installing additional hardware ...

Page 19: ...ent may be damaged if you connect cables while the power is on Plug in the power cable only after all other device cables have been connected Rear panel connectors Preventing Internal Access To prevent access to the inside of the computer install a padlock in the small padlock slot in the back of the system see the following figure ...

Page 20: ...ures for starting up and shutting down the computer Starting Up Power on the system using the following steps 1 Plug the monitor power cable into a grounded wall outlet 2 Plug the computer s power cable into the AC power in connector on the back panel of the computer and into a grounded wall outlet ...

Page 21: ...ansient increases or decreases in electrical power that could damage your computer s power supply and result in loss of data If the computer does not turn on press the power button on the front panel see the following figure Use the lamps on the front panel to verify that the power hard disk drive and LAN connections are working as follows Power on green Sleep mode yellow Hard drive activity green...

Page 22: ...f this screen messages like the following appear Press F2 key if you want to run Setup Press ESC to display POST NOTE These messages are part of your system s Power On Self Test POST Your computer is checking your hardware for any changes since the last startup If you want to see the messages displayed during POST press ESC If you want to go into the Setup Utility press F2 ...

Page 23: ...TE If the system displays a message indicating that system settings have changed run Setup see Chapter 2 NECCSD Utilities On PowerMate NetPC systems loaded with the Windows NT 4 0 operating system press Ctrl Alt Del when prompted on screen to do so The log on box appears for entering a password Shutting Down Follow these steps to shut down power off your computer 1 Save your work See the documenta...

Page 24: ...indows Start button then point to and click Shut Down Selecting Shut Down gives you several choices in the pop up submenu Select Shut down the computer then click the Yes button or press Enter to shut down the computer NOTE A message appears informing you when it is safe to turn off your system 5 Turn off power to your monitor 6 Power off the system by pressing the system unit power button This co...

Page 25: ...ility NEC Select Install CD THE SETUP UTILITY The Setup utility program is used to configure the main components of the computer NOTE The system ships from the factory with the correct system parameters for the configuration Unless you add optional hardware you do not need to run Setup to operate the system However you might wish to run the Setup utility to set features that customize the system s...

Page 26: ...mation in a safe place This allows you to restore the system to the current parameters if you ever need to have the battery replaced When to Use Setup The Setup utility lets you view and set system parameters Use the Setup utility program to set the time and date update or check system parameters when expansion options have been added or removed change or set power management features correct a ha...

Page 27: ...nd system backup reminder set system parameters in the event that the CMOS battery has been replaced How to Start Setup To start the Setup utility follow these steps 1 Turn on or reboot the system 2 Press F2 after POST to start the memory test before the system boots up There is about five seconds in which to press F2 before the system boot continues Setup s Main menu appears and looks similar to ...

Page 28: ...Using NECCSD Utilities Setup Main menu How to Use Setup Use the keys shown on the bottom of the Setup menu to make your selections or exit the current menu The following table describes the navigation keys ...

Page 29: ...ms preceded by contain a submenu of selectable fields for setting system parameters To display a submenu use the arrow keys to move the cursor to the submenu you want Then press Enter Main Menu Choose the Main menu by selecting Main menu in the legend bar Other Main menu options are available by selecting submenus NOTE See How to Start Setup for a look at a typical Main menu screen Use the arrow k...

Page 30: ...and date The settings remain in memory even after the system power is turned off To set the time enter the current hour minute and seconds in hh mm ss 24 hour format For example type 13 30 00 for 1 30 P M To set the date enter the current month day and year in mm dd yyyy format For example type 09 30 1997 for September 30 1997 Floppy Options The parameters for this field appear only in Configurati...

Page 31: ... include Primary Master Primary Slave The default setting for existing installed Master devices is Auto meaning that the system automatically detects the hard disk type and sets the remaining parameters The default setting for existing installed Slave devices is None If a hard disk drive that does not feature auto IDE type detection has been installed or the IDE hard disk was formatted on another ...

Page 32: ...rd disk drive type The following options are available Auto automatically configures the device User prompts the user to fill in the remaining fields CD ROM configures a CD ROM device IDE Removable configures a removable IDE device such as a tape drive or Zip drive ATAPI Removable configures a removable storage device that uses the AT attachment packet interface ATAPI standard None indicates that ...

Page 33: ...cylinders heads and sectors Transfer Mode Enter the method for transferring the data between the hard disk drive and the system memory The Setup menu only lists those options supported by the drive Choices can include Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 or Fast PIO 4 FPIO3 and Bus Mastering FPIO 4 and Bus Mastering Ultra DMA Mode This field sets the Ultra DMA mode which allows a faster read ...

Page 34: ...efault is No Memory Cache Memory cache saves time for the CPU by holding data most recently accessed in regular memory dynamic RAM or DRAM in a special storage area of static RAM SRAM which is faster Before accessing regular memory the CPU first accesses the cache If it does not find the data it is looking for it accesses the regular memory The default for the Memory Cache is Enabled This field co...

Page 35: ... The default setting for this parameter is Disabled When set to Enabled this parameter turns system RAM off to free address space for use with an option card When enabled memory choices are Conventional or Extended Either a 128 KB conventional memory hole starting at 512 KB or a 1 MB extended memory hole starting at 15 MB is created in system RAM IRQ Reservation Use this field to reserve specified...

Page 36: ...Port B is Disabled The serial ports can be auto detected by choosing Auto The Auto parameter enables the serial device but the BIOS does not place its resources unless the PnP OS field described previously is set to No Use the Enabled setting if you want to choose a specific address for the serial port The following options become available Base I O address Available addresses include 3F8h Serial ...

Page 37: ...nables the device but the BIOS does not place its resources unless the PnP OS field described previously is set to No Select Enabled if you want to choose a specific address The following options become available Mode Choices include ECP for setting the parallel port to the Enhanced Capabilities Port ECP mode Disabled Output Only and Bi directional sets the parallel port to input output mode only ...

Page 38: ...efault setting is Disabled IDE Controller The IDE Controller field enables the IDE interface connector on the riser board Choices include Enabled default and Disabled Audio This field Enabled by default enables the audio system on the system board Choose Disabled if an external audio card is installed LAN This field configures the LAN device The default setting is Enabled Legacy USB Support This f...

Page 39: ...The default is 30 Keyboard Auto Repeat Delay This field controls the speed characters repeat when a keyboard key is held down The higher the number the faster the repeat Options include 1 4 1 2 3 4 or 1 second The default is 1 2 second Video Configuration The Video Configuration submenu includes the Palette Snooping field This option enables card snoop also called RAMDAC shadowing write cycles to ...

Page 40: ... logs Event Logging The default setting for this field is Enabled Mark DMI Events As Read Press Enter to mark DMI events Security Menu The Security menu contains features that enable you to restrict access to the computer The Security menu contains the following fields User Password Is This read only field lets you determine whether a User Password has been set This field can be either Clear or Se...

Page 41: ...ord or supervisor level password during POST and to enter Setup Use the following procedure to set a password 1 Using the arrow keys select Security from the menu bar The Security menu appears 2 Select Set Supervisor Password or Set User Password with the plus or minus keys NOTE Once the Supervisor Password feature is enabled the Setup Utility can only be accessed by entering the password 3 With t...

Page 42: ...do not want to clear the password highlight No in the confirmation window and press Enter User Setup Access Use this field to prevent a user from accessing the Setup utility The default setting is Enabled which allows the user to access Setup To prevent the user from accessing Setup highlight the field and press Enter Then highlight Disabled and press Enter again Using a Password After you set the...

Page 43: ...allows system boot up only after the entry of a password Unattended Start This field controls the point at which the user password is required The Unattended Start field can only be set if a user password is in effect When this field is set to Disabled the default setting the user is prompted for the password before the system can boot The text string prompt Enter Password 1 is displayed When this...

Page 44: ...figure the Power Management options Inactivity Timer This field sets the length of time before the computer powers down various system devices Choices for inactivity time periods include Off 5 10 or 20 the default minutes and 1 or 2 hours Hard Drive When this field is enabled the hard disk drive is powered down during periods of inactivity Choices include Enabled default and Disabled VESA Video Po...

Page 45: ...ly boot up after power restoration Choose Stay Off if you want the system to stay off Last State restores the previous power state before the power loss occurred On Modem Ring This field enables an external modem to work even when the system is in a power reduction state Choosing Power On the default restores the system to full power so it can receive a modem ring Choose Stay off if you do not wan...

Page 46: ...s in the system as well as bootable ISA boards Use this field to change the booting order Removable Devices This field lists the bootable removable device drives diskette Zip CD ROM etc in the system as well as their booting order Use this field to change the booting order Boot Time Diagnostic screen When set to enabled this field allows you to display the Diagnostic Screen during boot up The defa...

Page 47: ... to protect against viruses Your choices are Normal the default and Write Protect Exit Menu Selecting Exit from the menu bar displays the following exit options NOTE Esc does not exit this menu You must select one of the items from the menu to exit Exit Saving Changes Choose this option if you wish to save any changes made and exit the Setup program Exit Discarding Changes Choose this option if yo...

Page 48: ...OM can be updated with a very simple procedure Performing an update is done with a BIOS flash diskette The diskette contains the latest version of the BIOS code You can obtain the flash diskette from NECCSD or if a modem is available the latest BIOS can be downloaded from the NECCSD Bulletin Board Service BBS See NECCSD Bulletin Board Service in Chapter 4 for the procedure for logging onto the BBS...

Page 49: ...skette 8 Reboot the system and start the Setup program Press F9 to reset the BIOS defaults Then use the copy of the Setup selections you made at the beginning of this procedure to set the parameters LANDESK CLIENT MANAGER LANDesk Client Manager LDCM is a software program available on the NEC Select Install CD LDCM uses the Desktop Management Interface DMI standard to manage components network inte...

Page 50: ...from client workstations remotely reboot client workstations There are two main components of Client Manager PC Health Indicator and Inventory PC Health Indicator PC health indicator consists of three parts Workstation management PC Health meter PC Health description Workstation Management Client Manager sets up a connection to all the workstations running on the network to allow the administrator...

Page 51: ...een light indicates everything is working fine with the system PC Health Description The description of PC health is determined by monitoring various system components for threshold levels Some of the components that are monitored include drive space prediction of hard drive failure with automatic data backup see NEC Auto Backup Utility for further information free virtual memory temperatures powe...

Page 52: ...e inventory consists of the following categories workstation summary basic hardware drives memory audio keyboard mouse video system resources I O ports operating system network applications system files user information You can also view the current system configuration edit user information and create or restore file snapshots ...

Page 53: ...anager can be used to get attribute information on system components It can also be used to set attribute values in real time More information on DMI is available on the World Wide Web at http www dmtf org Monitoring Capabilities The PowerMate NetPC computer has a chip NEC MagicEye technology mounted on the system board that supports many new and advanced real time monitoring capabilities used by ...

Page 54: ...data management and backup program available on the NEC Select Install CD that operates in conjunction with LANDesk s DMI and the Self Monitoring Analysis and Reporting Technology S M A R T Hard Drive instrumentation If the S M A R T drive identifies a potential problem the NEC Auto Backup utility automatically invokes the Cheyenne Backup program and backs up the entire file system to a user selec...

Page 55: ...ect Install CD installs all or part of the computer s software in two phases operating system OS restore program selective application restore program The OS restore phase allows you to install Windows 95 or Windows NT from the LCM CD ROM reader If you need to do a full restore start with phase one Phase two the Selective Application Restore program takes place while the OS is running and lets you...

Page 56: ...all CD into the LCM CD ROM reader 2 Do a map connection to the CD ROM reader From the LCM desktop double click My Computer and right click on the CD ROM drive For example right click on E if the LCM CD ROM reader is designated as drive E In the popup menu right click on Sharing The E Properties screen appears In the Properties screen click Shared As Click the New Share button then type a name in t...

Page 57: ...e Setup applications and run programs box by clicking once in the box Click the Next button In the Text and Description field type in the service text that a user sees in the service boot menu maximum of 80 characters For example type NetPC System Setup Type any additional information in the optional Description of Service field that you want displayed when the user highlights the service Click th...

Page 58: ...OSRESTOR BAT If necessary use the browse button to find the program Click OK The program you are running appears in the Setup Applications and Run Programs screen Click the Next button Select the following optional settings Closing Message type the message in the text box then click Next Administrator s Note type the note in the text box then click Next The Service Wizard Finish screen appears Cli...

Page 59: ...played Services list Click OK The new Service loads into the data base and its icon appears in the Configuration Service Manager screen in the Services window Press the File pull down menu then select Exit and click Yes NOTE This completes the steps done by the System Administrator The remaining steps are done by the Client user on the PowerMate NetPC 4 Turn on the NetPC At the prompt press the sp...

Page 60: ...Welcome Screen 8 Click Continue to continue or Exit to exit the program A License Agreement screen appears with three options Back Reject and Accept The Back button returns you to the Welcome screen The Reject button terminates the restoration process The Accept button signals that you accept the terms of the license and allows you to continue ...

Page 61: ... PCs configured with CD ROM readers WARNING The Auto button does not function in the PowerMate NetPC system Do not press the Auto button System failure may result The Custom button selects a restore process for system administrators who want control of restore functions in networking environments 10 Click Custom instead of Auto on the Restore Mode screen so you do not partition and format the hard...

Page 62: ...utton does not function in the PowerMate NetPC system Do not press the Continue button System failure or data corruption may result Partitioning the Hard Drive Screen 11 Click Skip instead of Continue on the Partitioning the Hard Drive screen to retain the present partition structure on the hard disk The Format Mode screen appears with four options Back Exit Quick and Full Click Back to return to ...

Page 63: ...lick Full to do a full hard disk format Format Mode Screen After you click Quick or Full the Installing Applications screen appears see the following figure indicating the status of the restore process as the operating system loads from the CD Installing Application Screen ...

Page 64: ...nt Selective Application Restore Program After the operating system is up and running the System Administrator can begin phase two allowing installation of the applications associated with the OS Use this process to reinstall selected applications at any time 1 Place the Select Install CD in the LCM CD tray 2 On the Client desktop double click Network Neighborhood 3 Double click Entire Network and...

Page 65: ... but there are applications for both Windows 95 and Windows NT 4 0 on the CD only the drivers required for Windows 95 appear Selective Application Restore Program Screen 5 Select the applications you want to install by double clicking on the item box or line A check mark appears in the box To unselect an item double click it again so that the check mark disappears ...

Page 66: ... the system 6 Click OK The application files reload sequentially and a progress bar appears for each application selected 7 When all the applications have finished installing remove the CD 8 Click Restart Computer to reboot and ensure that the installation process completes successfully ...

Page 67: ...ive The MMX processor technology boosts audio video and 3D graphics performance Both PowerMate NetPC models come with an RJ 45 network connector and a video adapter with 2 MB of Synchronous Graphics Random Access Memory SGRAM Both models also contain audio video components for multimedia presentations and support optional memory expansion modules For further hardware enhancements both models conta...

Page 68: ...ws 95 Healthy Environment Help file Intel Pro100 Ethernet network drivers S3 3D Virge GX video drivers Active Movie video drivers Yamaha audio drivers Microsoft Internet Explorer Microsoft Windows NT 4 0 or Windows 95 Bus Master IDE drivers Mouse drivers for Windows NT 4 0 or Windows 95 CDs containing copies of the operating system and the following applications are included in the shipping carton...

Page 69: ...S The PowerMate NetPC system board has the following components Processor Depending on the model processing for the system is provided by the 166 MHz or 200 MHz Intel Pentium MMX microprocessor The processor integrates a 16 KB internal cache and a 256 KB secondary cache and cache controller to improve system performance An integrated math coprocessor increases the speed of floating point operation...

Page 70: ...jumper settings are required The DIMMS can be either single or double sided The minimum allowable memory size for the system is 8 MB and the maximum is 256 MB The following table describes supported DIMM modules Supported DIMMs DIMM SIZE TYPE CONFIGURATION TECHNOLOGY 8 MB CAS Latency 2 SDRAM 1 M x 64 16 Mbit 16 MB CAS Latency 2 SDRAM 2 M x 64 16 Mbit 32 MB CAS Latency 2 SDRAM 4 M x 64 16 Mbit 64 M...

Page 71: ...igured at any time during system operations The interrupt levels are described in the following table Interrupt level assignments 0 through 15 are in order of decreasing priority See The Setup Utility in Chapter 2 for information on changing the interrupts using the Setup utility Interrupt Level Assignments INTERRUPT PRIORITY INTERRUPT DEVICE IRQ00 Counter Timer IRQ01 Keyboard IRQ02 Cascade INT ou...

Page 72: ...s The high bandwidth PCI local bus eliminates data bottlenecks found in traditional systems maintains maximum performance at high clock speeds and provides a clear upgrade path to future technologies The PCI bus contains the embedded PCI local bus IDE interface and supports the video controller Flash ROM The Flash ROM allows fast economical BIOS upgrades Flash ROMs are reprogrammable system and vi...

Page 73: ...hics accelerator S3 Virge GX contained on a single chip on the system board NOTE The following sections describe the features of the S3 Virge GX graphics chip on the system board If you install your own graphics card in the PCI expansion slot its features may be different Motion Video Controller The motion video controller integrates a Windows graphical user interface GUI engine and motion video p...

Page 74: ...nd scrolling The graphics accelerator provides 64 bit ultra high performance for demanding True Color High Color and pseudocolor GUI and computer aided design CAD applications The accelerator minimizes bus traffic by off loading the tasks normally performed by the processor The dedicated bit block transfer BitBLT engine maximizes performance by speeding the movement of large blocks of image data i...

Page 75: ...ed 1600 x 1200 Not supported 48 5 IL 60 Not supported Not supported IL Interlaced K thousand M million High Speed Communication Ports The system features an enhanced parallel port and two buffered high speed serial ports The enhanced parallel port supports Enhanced Capabilities Port ECP and Enhanced Parallel Port EPP modes for devices that require ECP or EPP protocols These protocols allow high sp...

Page 76: ...guration flexibility the computer allows the logical connection of an IDE device without the addition of a controller Physically only one hard disk fits in the chassis The IDE port supports the Ultra DMA 33 standard for 33 3 MB per second 32 bit wide data transfers on the high performance PCI local bus NOTE The system supports only one Ultra DMA 33 device on the IDE channel If an additional IDE de...

Page 77: ... Support The computer comes with a Plug and Play BIOS that supports Plug and Play technology Plug and Play eliminates complicated setup procedures for installing Plug and Play expansion boards With Plug and Play technology you add a Plug and Play expansion board simply by powering off the system installing the board and powering on the system There are no jumpers to set and no system resource conf...

Page 78: ...ervices through a commercial online service or the Internet Fax Service to NECCSD Technical Support Services NECCSD Web and FTP Sites NECCSD Technical Support Services U S customers only If you have access to a modem and or fax machine telephone for Technical Support you can use the above services to obtain information about your system at any time day or night seven days a week Not only do these ...

Page 79: ...he information to you If you are new to FaxFlash first order one of the following catalogs Each catalog lists the available documents and their document numbers Current catalogs include Catalog 1 NECCSD Telephone Directory and Online Service Information Catalog 3 NECCSD Computer Product Specifications Warranty Policy Ultracare Guidelines and Sales Information Catalog 5 NEC ProServa and Express Ser...

Page 80: ...troduction to FaxFlash Follow the automated instructions for ordering your catalog or document 4 When prompted enter your fax number and name For international use first enter the international long distance access number 011 your country code your area code or city code then your fax number FaxFlash automatically sends the information you request to your fax machine Please wait for the ordered do...

Page 81: ...Log onto the BBS as follows 1 From the Windows desktop click the Start button 2 Point to Programs Point to Accessories and then click HyperTerminal 3 Double click the Hypertrm exe icon The HyperTerminal program appears 4 Follow the instructions on the screen to set up your modem Click the HyperTerminal help button for information about dialing the phone number If you need to check communications s...

Page 82: ...er each 8 Follow the screen prompts until the Main Menu is displayed 9 At the Main Menu select J to join a conference Select Conference 1 for the desktop conference 10 From the Main Menu press F and Enter for the File menu 11 At the File menu select F for a list of downloadable files Follow the prompts to select a file for downloading CAUTION Executable files automatically format your diskette whe...

Page 83: ...estions to NECCSD Technical Support staff post technical questions and messages on the Message Board and access the NEC Software Library to download files Use the following steps to access America Online and NECCSD online information services 1 Log onto America Online 2 At the opening screen click Go To in the Main Menu 3 At the Go To menu click Keyword 4 At the prompt type NEC then press Enter 5 ...

Page 84: ...uestions and messages on the Bulletin Board and access the NECCSD BBS NOTE You cannot download information from the NECCSD Bulletin Board from CompuServe You must call the NECCSD Bulletin Board directly using the procedure described earlier in this chapter Use the following steps to access CompuServe and NECCSD online information services 1 Log onto CompuServe 2 At the opening screen click the Go ...

Page 85: ...fax technical questions to the NECCSD Technical Support Center if you have access to a fax machine or fax modem The fax number is 508 635 4100 When using the e mail or fax support service you should include the following words in the subject field for prompt response from the appropriate technical person Desktop Notebook You should provide as much specific information about your questions as possi...

Page 86: ...NECCSD FTP file transfer protocol site to download various files video drivers printer drivers BIOS updates The files are essentially the same files as on the NECCSD Bulletin Board Service To access the World Wide Web NECCSD Home Page enter the following Internet Uniform Resource Locator URL through your service http www nec computers com To access the NECCSD FTP site enter the following Internet ...

Page 87: ...only for the following support System hardware toll free phone support is limited to the length of the standard warranty For hardware support after the standard warranty get system hardware support for a fee Preinstalled software toll free phone support for 90 days from the time of your first call to the NECCSD Technical Support Center After the initial 90 days get preinstalled software support fo...

Page 88: ... error message does not appear refer to the following information in this chapter to determine and solve the problem Finding Solutions to Common Problems Refer to this section to solve common minor problems Getting Help Refer to this section if the above listed procedures have failed to correct the problem FINDING SOLUTIONS TO COMMON PROBLEMS See the following sections to match your problem area a...

Page 89: ...or surge protector by plugging in a lamp System does not boot and error message displayed on screen Run the Setup Utility see Chapter 2 Check that the parameters are set correctly particularly if you just installed an option System emits continuous beeps Turn the system off wait at least five seconds and turn the system on If the beeps continue call your NECCSD dealer or the NECCSD Technical Suppo...

Page 90: ...et User or Supervisor Password in Chapter 2 Monitor Problems Check the following problems to see the possible cause and solution Monitor screen is dark or the display is hard to read Check that the monitor is on Check that the monitor power cable is connected to the monitor and a power outlet the monitor signal cable is connected to the system and the brightness and contrast controls are adjusted ...

Page 91: ...lick the right mouse button anywhere on the Windows desktop and a menu appears Click on Properties and the Display Properties window appears Keyboard Mouse Problems Check the following problem to see the possible cause and solution Mouse or keyboard does not respond You may have connected the mouse and keyboard after turning on your system Turn the system off make sure the mouse and keyboard are c...

Page 92: ...or the Internet Fax Service to NECCSD Technical Support Services Internet NECCSD Technical Support Services See Chapter 4 for detailed information about using these services If you still need help continue with the suggestions that follow Getting Help From Your Company If you are in a company the best source of help may be internal Your company may have designated central support personnel to whom...

Page 93: ...ardware toll free phone support is limited to the length of the standard warranty For hardware support after the standard warranty get system hardware support for a fee Preinstalled software toll free phone support for 90 days from the time of your first call to the NECCSD Technical Support Center After the initial 90 days get preinstalled software support for a fee Before calling please have read...

Page 94: ...ice see the previous sections in this chapter to determine if you can solve the problem yourself within your company through your dealer or with the help of a technician from the NECCSD Technical Support Center If your system requires repair service from NECCSD call 1 800 632 4565 United States and Canada only If you are outside the U S and Canada please contact your local NECCSD sales provider ...

Page 95: ...R YOU Computers are everywhere More and more people sit at computers for longer periods of time This appendix explains how to set up your computer to fit your physical needs This information is based on ergonomics the science of making the workplace fit the needs of the worker Some nerve tendon and muscle disorders musculoskeletal disorders may be associated with repetitive activities improper wor...

Page 96: ... susceptible to developing these disorders due to preexisting conditions or psychosocial factors see Preexisting Conditions and Psychosocial Factors later in the appendix To reduce your risk of developing these disorders follow the instructions in this appendix If you experience discomfort while working at your computer or afterwards even at night contact a doctor as soon as possible Signs of disc...

Page 97: ...ou use frequently within easy reach Adjust your workstation setup to the proper height as described in this appendix by lowering the table or stand that holds your computer equipment or raising the seat height of your chair To create more desk space you can put your computer base on the floor Adjust your chair Adjust your keyboard and mouse Adjust your monitor ...

Page 98: ...ture throughout the day Check the following Keep your body in a relaxed yet upright position The backrest of your chair should support the inward curve of your back Use the entire seat and backrest to support your body Tilt the backrest slightly backwards The angle formed by your thighs and back should be 90 or more ...

Page 99: ...otrest when attempts to adjust your chair and workstation fail to keep your feet flat Be sure that you have adequate clearance between the top of your thighs and the underside of your workstation Use armrests or forearm supports to support your forearms If adjustable the armrests or forearm supports should initially be lowered while all the other adjustments dis cussed in this appendix are made On...

Page 100: ...ur wrists straight and use your entire arm when moving a mouse Do not grasp the mouse tightly Grasp the mouse lightly and loosely Adjust the keyboard height so that your elbows are near your body and your forearms are parallel to the floor with your forearms resting on either armrests or forearm supports in the manner described previously If you do not have armrests or forearm supports your upper ...

Page 101: ...your wrists between typing Avoid resting your wrists on sharp edges Type with your wrists straight Instead of twisting your wrists sideways to press hard to reach keys move your whole arm Keep from bending your wrists hands or fingers sideways Press the keys gently do not bang them Keep your shoulders arms hands and fingers relaxed ...

Page 102: ... the following when you position the monitor Adjust the monitor height so that the top of the screen is at or slightly below eye level Your eyes should look slightly downward when viewing the middle of the screen Position your monitor no closer than 12 inches and no further away than 28 inches from your eyes The optimal distance is between 14 and 18 inches ...

Page 103: ...kes it hard for you to see your screen use an anti glare filter Clean your monitor regularly Use a lint free non abrasive cloth and a non alcohol neutral non abrasive cleaning solution or glass cleaner to minimize dust Adjust the monitor s brightness and contrast controls to enhance readability Use a document holder placed close to the screen Position whatever you are looking at most of the time t...

Page 104: ...longed periods follow these instructions Vary your tasks throughout the day Take frequent short breaks that involve walking stand ing and stretching During these breaks stretch muscles and joints that were in one position for an extended period of time Relax muscles and joints that were active ...

Page 105: ...skeletal disorders include the following hereditary factors vascular disorders obesity nutritional deficiencies e g Vitamin B deficiency endocrine disorders e g diabetes hormonal imbalances connective tissue disorders e g arthritis prior trauma to the hands wrists arms shoulders neck back or legs prior musculoskeletal disorders aging fluid retention due to pregnancy poor physical conditioning and ...

Page 106: ...when you type Is your keyboard directly in front of you Do you avoid resting your wrists on sharp edges Do you press the keys gently and not bang on them Checking Your Mouse Is your mouse at the same height as the keyboard and next to the keyboard Are your wrists straight and your touch light when moving the mouse Checking Your Monitor Did you adjust your monitor so that the top of the screen is a...

Page 107: ...lar eye checkups Do you contact your doctor if you feel any sustained discomfort For more information on workstation setup see the American National Standard for Human Factors Engineering of Visual Display Terminal Workstations ANSI HFS Standard No 100 1988 The Human Factors Society Inc P O Box 1369 Santa Monica California 90406 This appendix was prepared in consultation with Dr David Rempel of th...

Page 108: ...ternally Processor Support 32 bit addressing 64 bit data MMX processor enhances audio video and 3D graphics performance PGA Processor Socket The system comes equipped with the latest 321 pin zero insertion force ZIF socket Socket 7 for easy processor upgrades with next generation processors Standard Random Access Memory RAM Standard RAM minimum of 16 or 32 MB of Synchronous Dynamic Random Access M...

Page 109: ...t addressing 64 bit data 256 KB of pipeline burst secondary cache integrated on system board direct mapped write back and write through organization Read Only Memory ROM Flash ROM 2 Mbit Video Window RAM WRAM Standard video memory 2 MB of SGRAM The system supports the following resolutions and colors 1280 by 1024 pixels up to 256 colors 1024 by 768 pixels up to 64K colors 800 by 600 pixels up to 1...

Page 110: ...second 9 pin connectors Universal Serial Bus USB two USB ports support two USB peripherals directly to the system with appropriate connector each port supports up to 127 daisy chained devices supports 12 megabits Mbs per second VGA Video Monitor supports standard super and high resolution VGA modes 15 pin connector D shell Keyboard PS 2 compatible 6 pin connector mini DIN Mouse PS 2 compatible 6 p...

Page 111: ...kette drive with power source Device Slots I O Bus PCI Expansion slot One 32 bit PCI slot 1 2 length Graphics S3 Virge GX Video Graphics Accelerator on system board 2D 3D video graphics accelerator 170 MHz RAMDAC and clock synthesizer integrated in a single chip Video Memory 2 MB of video SGRAM S3 Streams Processor technology for video playback Supports SGRAM Graphics Support 1280 by 1024 pixels u...

Page 112: ...t sigma delta stereo CODEC Dual DMA channel and built in FIFOs for full duplex simultaneous playback and record in 16 bit stereo Programmable sample rate from 5 5 KHz to 48 KHz for recording and playback 6 bit 64 steps master volume control IMA compatible adaptive differential pulse code modulation ADPCM A Law and u Law compression decompression Built in 6 channel stereo mixer supports 3 channel a...

Page 113: ...k 10 lbs 4 54 kg Keyboard Height 1 6 in 40 6 mm Width 19 0 in 482 6 mm Depth 8 4 in 213 3 mm Weight 3 5 to 4 lb 1 6 to 1 8 kg Power Universal Power Supply opened frame 51 Watt rated dual line input 100 120 or 200 240 VAC Power Management Remote ON OFF and standby voltage Operating Environment Temperature 50 F to 95 F 10 C to 35 C Relative Humidity 20 to 80 ...

Page 114: ...rvice center basis Spare parts are warranted for ninety 90 days WHO IS PROTECTED This warranty is non transferable and may be enforced only by the first consumer purchaser WHAT IS COVERED AND WHAT IS NOT COVERED Except as specified below this warranty covers all defects in material and workmanship in the PowerMate Desktop Computer 1 Any product which is not distributed in the U S A or Canada by NE...

Page 115: ...ns carrying cases pens external cabinets magnetic media or any accessories used in connection with the Products 5 This warranty covers only NECCSD supplied components Service required as a result of third party Products is not covered under this warranty WHAT WE WILL PAY FOR AND WHAT WE WILL NOT PAY FOR We will pay labor and material expenses for covered items but we will not pay for the following...

Page 116: ...ECCSD TotalService Preferred Dealer or calling 1 800 632 4565 Beyond the 50 mile radius travel charges will be applied Alternatively you may obtain warranty service in the same manner as the procedure for years two and three below Years Two and Three To obtain warranty service during years two and three of the warranty terms you must return this Product to a NECCSD authorized service center or dir...

Page 117: ...R DAMAGES WHETHER INCIDENTAL CONSEQUENTIAL OR OTHERWISE THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES THEREFO...

Page 118: ...CCSD limited warranty Product performance is affected by system configuration software the application customer data and operator control of the system among other factors While NECCSD Products are considered to be compatible with many systems the specific functional implementation by the customers of the Product may vary Therefore the suitability of a Product for a specific purpose or application...

Page 119: ...ange qualified personnel should change only the setting for that condition Otherwise keep the jumpers at their factory settings Conditions that require changing jumper settings include the following situations You want to upgrade the processor The jumpers must be set correctly for processor upgrade You forgot your password and cannot boot the system You need to set a jumper to clear your current p...

Page 120: ...D 2 System Board Jumpers WARNING Access to the inside of the computer is restricted and subject to warranty requirements Use NECCSD authorized personnel to change jumper settings ...

Page 121: ...ror message 5 1 Exit Setup menu 2 23 Expansion slot 3 3 F Fax support 4 8 FaxFlash service 4 2 Features 3 3 DIMM memory 3 3 Flash ROM 3 6 graphics 3 7 PCI local bus 3 6 Processor 3 3 Flash ROM 3 6 Flash utility 2 24 G Graphics 3 7 MPEG 3 7 Graphics accelerator 3 8 Video support 3 8 H Help 5 5 from the NECCSD Technical Support Center 5 6 from your company 5 5 from your NECCSD dealer 5 5 repair serv...

Page 122: ...ct Install CD 2 31 operating system restore 2 32 restoring applications 2 40 NECCSD Bulletin Board Service 4 4 NECCSD FaxFlash 4 2 NECCSD repair service 5 7 NECCSD technical support center 5 6 NECCSD technical support services 4 10 Non warranty repair service 5 7 O Online documentation xii Orientation 1 6 P Padlock slot 1 8 Password setting 2 17 use of 2 18 PC Health Indicator Inventory 2 28 Manag...

Page 123: ... 1 12 SIMMs supported 3 4 Site selection 1 2 Sound 3 11 Starting Setup utility 2 3 system 1 9 System orientation 1 6 setup 1 1 shutdown 1 12 startup 1 9 System specifications B 1 cache memory B 2 calendar clock B 3 device slots B 4 dimensions B 6 graphics B 4 input output facilities B 3 operating environment B 6 PGA processor socket B 1 power B 6 processor B 1 random access memory B 1 read only me...

Page 124: ...r there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation betwe...

Page 125: ...ne batterie du même type ou d un type recommandé par le constructeur Mettre au rébut les batteries usagées conformément aux instructions du fabricant BATTERY DISPOSAL Do not place used batteries in your regular trash The nickel cadmium or nickel metal hydride batteries must be collected recycled or disposed of in an environmentally approved manner The incineration landfilling or mixing of batterie...