Section 4
Maintenance and Troubleshooting
This section provides information on maintaining and troubleshooting the PowerMate P comput-
ers. Also included in this section are NEC service telephone numbers (see
Table Section 4-1
).
Table Section 4-1
NEC Service and Information Telephone Numbers
Service
Call
To order NEC spare parts
In the U.S.,
Dealers: call 1(800) 632-4525
End users: call 1(800) 233-6321
To order options in the U.S.
1-800-NEC-INFO
To access the NEC Electronic Bulletin Board
System (BBS) for down loading software drivers
and the latest BIOS for ROM flashing
1(508) 635-4706 (see BIOS Update Utility in Section
2)
To open a Service Call or obtain Technical
Support
To obtain other services:
In the U.S., call 1(800) 632-4565
1(800) 632-4525
Listen to the automated attendant and select the appropriate menu to
reach one of the following departments.
Information Center - literature, dealer locations, sales leads, response to ads
NASC (National Authorized Service Centers)
Administration - new dealer service authorization/warranty claims
NSRC (National Service Response Center) - questions other than products, spare parts or
technical support
Service Contracts
FastFacts™, an automated service for
sending the latest Technical Information Bulletins
and other information about NEC products to your
fax machine 24 hours a day.
In the U.S., call 1(800) 366-0476.
Outside the U.S., call 1(708) 860-9500,
Ext. 2621.
Canadian Inquires
1(416) 795-3554
