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FAQ: Internet
9. I cannot connect to the Internet.
In order to get the best possible Internet connection from your computer and phone line,
ensure that you:
•
Always connect to a grounded power socket.
•
Avoid using telephone extension cables (this degrades the signal quality).
Possible cause
Possible solutions
Your account details have not been
released yet.
i.
Immediately after you have performed your
online subscription with an Internet Service
Provider (ISP), it is recommended that you
restart your computer to complete the Internet
setup process.
ii.
The first time you use your Internet connection
your account may not be accepted
immediately. Certain ISPs require a short setup
period to process your account details. Please
wait 30 minutes before you try to connect to
their services again.
You entered an incorrect user name
and/or password.
i.
Check your user ID and password. Retype them
if necessary.
ii.
Check exact spelling (upper and lower case, or
any punctuation).
iii.
Check the login and setup information given to
you by your ISP.
The server you are trying to connect is
out of order.
Check with your ISP whether the service is
available.
The settings in your Internet browser or
your e-mail program may have been
changed, or your internet connection
settings may have been changed.
When you subscribe, your ISP usually provides
connection details (such as user name, password,
server phone number and e-mail address). Check
these details and restore your Internet settings,
following the procedures given by your ISP.
Your account with your Internet Service
Provider has been terminated or your ISP
server is unavailable.
Contact your ISP and check the access conditions
to their Internet server.
You have performed a complete recovery
using the NEC Recovery Program.
If you subscribed to one of the ISPs offered by NEC
try to reinstall the Internet service.
10. I cannot send or receive e-mails.
Possible cause
Possible solutions
You are not connected.
To send and receive e-mails, you need to be
connected to the Internet.
Your ISP or that of your recipient is
having technical difficulties.
Try again later or check with your ISP whether the
service is available.
Using several ISPs or e-mail accounts
can cause problems.
Check that you have selected the correct Internet
Service Provider (ISP) for the account you are
attempting to use. An ISP provides you Internet
access, so different providers have different settings.
I have sent a message but I get an error
message in reply.
i.
Check the spelling of your recipient's e-mail
address.
ii.
Check with your recipient that the e-mail
address is still valid.
