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FAQ: Printer
12. My printer does not work.
The guidelines below cover the most common types of problems encountered with printers.
Please read your printer’s manual (if any) for specific instructions. Should you need further
assistance, please contact the manufacturer of your printer.
Possible cause
Possible solutions
The printer is OFF.
Switch the printer ON.
The printer is offline.
Press the printer’s online button.
The printer is out of paper.
Add paper.
The paper is jammed.
Refer to your printer’s user’s guide for information
about clearing paper jams.
The printer has generated an error
message.
Refer to your printer’s manual for information
about resolving error messages.
The printer is not connected properly.
Check that the cables are securely connected to
the printer and computer. Use a grounded AC
power outlet (or power strip).
Note
Remember to shut down your computer and printer before disconnecting
or
reconnecting any cables (even if your printer uses a Hot-pluggable type connection).
No power is supplied to the printer.
i.
Plug the printer into a different wall socket.
ii.
Restart the computer and printer again and try
printing to determine if the previous socket
was faulty.
The printer cable is damaged.
If you have another printer cable, try using it to
determine if your printer cable is faulty.
Your printer is not installed correctly in
Windows
®
.
Try to reinstall
your printer. See your printer’s
manual for information about installing the printer
in Windows
®
.