4-2 Maintenance and Troubleshooting
ONLINE SERVICES
The following sections provide valuable information on how to access the various online
services available for your use.
NEC’s FastFacts Service
NEC’s FastFacts service is a self-help, automated electronic information service for
obtaining up-to-date product application notes, installation procedures, troubleshooting
tips, data sheets, technical information bulletins, illustrated parts lists, part numbers, and
other information about your system.
Using a fax machine, you can obtain information from FastFacts 24 hours a day, 7 days a
week. You simply call the FastFacts number on your touch-tone telephone, order the
information you want by following the voice prompts, and FastFacts will automatically fax
the information to you.
If you are new to FastFacts, you should first order one of the following catalogs. Each
catalog lists the available documents and their document numbers. Current catalogs include:
Catalog 1, NEC Graphics Products
Catalog 2, NEC CD-ROM, Printers, and Disk Drive Products
Catalog 3, NECCSD Computer Products
Catalog 5, NECCSD Factory Refurbished Product List
Catalog 6, NECCSD Select Direct Pricing
Catalog 7, NECCSD Technical Support Notes, Technical Information Bulletins,
Illustrated Parts Lists.
Order information from FastFacts as follows. If you would like instructions for using
FastFacts, request document number 63233469 when prompted.
1.
Be sure that your fax machine or fax/modem is on. Have the document number
ready for the document you want.
2.
At your touch-tone telephone, enter 800-366-0476 (U.S. and Canada only).
For international use, enter the international long distance access number, the U.S.
country code, and the U.S. telephone number (708-238-7800).
Summary of Contents for POWERMATE P2166
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