Issue 10.1
UNIVERGE SV8100
2 - 484
Program 41 : ACD Setup
Description
In
Program 41-02: ACD Group and Agent Assignments
, for each ACD extension
number, assign an ACD Group (1~64). An ACD Group number is assigned to each
Work Period number (1~8).
The assigned extension works as an ACD agent extension in the following cases:
The trunk belonging to an ACD group receives an incoming call while an ACD agent
is logged in.
An extension transfers a call to an ACD group using the ACD group pilot number.
An incoming call is received with a DID/DISA number which is assigned as an ACD
pilot number.
Conditions
None
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-02: ACD Group and Agent Assignments
Level:
SA
Input Data
Extension Number
Up to eight digits
ACD Operation Mode Number
1 ~ 8
Item No.
Item
Input Data
Default
01
ACD Group Nimber
0~64
(0 = No setting)
0
Summary of Contents for Univerge SV8100
Page 1: ...Programming Manual NECIC AP 002 Issue 10 1 R9 5 ...
Page 105: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 69 Feature Cross Reference None ...
Page 184: ...Issue 10 1 UNIVERGE SV8100 2 148 Program 13 Abbreviated Dialing ...
Page 440: ...Issue 10 1 UNIVERGE SV8100 2 404 Program 25 VRS DISA Setup THIS PAGE INTENTIONALLY LEFT BLANK ...
Page 566: ...Issue 10 1 UNIVERGE SV8100 2 530 Program 42 Hotel Setup Feature Cross Reference Hotel Motel ...
Page 589: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 553 Feature Cross Reference None ...
Page 658: ...Issue 10 1 UNIVERGE SV8100 2 622 Program 47 InMail THIS PAGE INTENTIONALLY LEFT BLANK ...
Page 682: ...Issue 10 1 UNIVERGE SV8100 2 646 Program 51 NetLink Service Feature Cross Reference None ...
Page 899: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 863 Feature Cross Reference None ...
Page 986: ...PROGRAMMING MANUAL NEC Corporation Issue 10 1 ...