UNIVERGE SV8100
Issue 10.1
Programming Manual
2 - 509
Description
Use
Program 41-20: ACD Queue Display Settings
to assign the options for the ACD
Queue Status Display feature. This program allows the Queue Status Display, and
causes an alarm to sound, when the parameters in this program are met.
Program 41-15 can also provide a queue alarm to the agents. The options in Program
41-20 should not be used if 41-15 is set.
Program 41 : ACD Setup
41-20: ACD Queue Display Settings
Level:
SA
Feature
Available in
Program 41-15
Available in
Program 41-20
Queue Status Display
---
Yes
Queue Status Display
Time
---
Yes
Alarm
Yes
Yes
Alarm Send Time
Program 41-15-02 determines the
length/interval of the alarm.
Yes
Interval Time of Queue
Status Display
Yes
Class of Service
---
Yes
Timing of Alarm and
Display Queue Status
Alarm triggered after the number of
calls in Program 41-15-01 is
exceeded.
Alarm triggered after the number
of calls in Program 41-20-01 is
exceeded. Then follows Program
41-20-03 time for displaying
status.
Summary of Contents for Univerge SV8100
Page 1: ...Programming Manual NECIC AP 002 Issue 10 1 R9 5 ...
Page 105: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 69 Feature Cross Reference None ...
Page 184: ...Issue 10 1 UNIVERGE SV8100 2 148 Program 13 Abbreviated Dialing ...
Page 440: ...Issue 10 1 UNIVERGE SV8100 2 404 Program 25 VRS DISA Setup THIS PAGE INTENTIONALLY LEFT BLANK ...
Page 566: ...Issue 10 1 UNIVERGE SV8100 2 530 Program 42 Hotel Setup Feature Cross Reference Hotel Motel ...
Page 589: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 553 Feature Cross Reference None ...
Page 658: ...Issue 10 1 UNIVERGE SV8100 2 622 Program 47 InMail THIS PAGE INTENTIONALLY LEFT BLANK ...
Page 682: ...Issue 10 1 UNIVERGE SV8100 2 646 Program 51 NetLink Service Feature Cross Reference None ...
Page 899: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 863 Feature Cross Reference None ...
Page 986: ...PROGRAMMING MANUAL NEC Corporation Issue 10 1 ...