Issue 10.1
UNIVERGE SV8100
2 - 486
Program 41 : ACD Setup
Description
For each ACD Group (1~64), use
Program 41-04: ACD Group Supervisor
to assign the
group supervisor extension and operating mode. Operating modes are:
0 = Supervisor extension does not receive ACD Group calls.
1 = Supervisor extension receives ACD Group overflow calls only.
2 = Supervisor extension receives ACD Group calls just like all other agents.
An ACD Group can have only one supervisor. In addition, an extension can be a
supervisor for only one ACD Group.
Conditions
If you assign an extension as a ACD Group Supervisor in this program, you
cannot program the same extension as a System Supervisor in
Program 41-01-01.
Feature Cross Reference
Automatic Call Distribution (ACD)
Program 41 : ACD Setup
41-04: ACD Group Supervisor
Level:
SA
Input Data
ACD Group No.
01~64
Item
No.
Item
Input Data
Default
01
Group Supervisor
Extension
Extension Number (Up to eight digits)
No
Setting
02
Operation Type
0 = Do not receive any ACD incoming calls (No)
1 = Receive ACD incoming calls in case of
overflow (Busy)
2 = Receive ACD incoming calls all the time (Yes)
0
Summary of Contents for Univerge SV8100
Page 1: ...Programming Manual NECIC AP 002 Issue 10 1 R9 5 ...
Page 105: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 69 Feature Cross Reference None ...
Page 184: ...Issue 10 1 UNIVERGE SV8100 2 148 Program 13 Abbreviated Dialing ...
Page 440: ...Issue 10 1 UNIVERGE SV8100 2 404 Program 25 VRS DISA Setup THIS PAGE INTENTIONALLY LEFT BLANK ...
Page 566: ...Issue 10 1 UNIVERGE SV8100 2 530 Program 42 Hotel Setup Feature Cross Reference Hotel Motel ...
Page 589: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 553 Feature Cross Reference None ...
Page 658: ...Issue 10 1 UNIVERGE SV8100 2 622 Program 47 InMail THIS PAGE INTENTIONALLY LEFT BLANK ...
Page 682: ...Issue 10 1 UNIVERGE SV8100 2 646 Program 51 NetLink Service Feature Cross Reference None ...
Page 899: ...UNIVERGE SV8100 Issue 10 1 Programming Manual 2 863 Feature Cross Reference None ...
Page 986: ...PROGRAMMING MANUAL NEC Corporation Issue 10 1 ...