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When an extension user calls a co-worker
that does not answer or is busy, they can
leave a Callback request for a return call.
The user does not have to repeatedly call
the unanswered extension back, hoping
to find it idle
Callback
Operation
To place a Callback:
1. Call unavailable (busy or unanswered) extension.
2. Dial
#
or press the Callback key
3. Hang up.
4. Lift the handset when busy extension calls you back.
*
If the unavailable extension was unanswered (not busy), the Callback goes through after your
co-worker uses their telephone for the first time.
*If you have Callback Automatic Answer, you automatically place a call to the formerly busy
extension when you lift the handset. If you do not have Callback Automatic Answer, you must
press the ringing line appearance to place the call.
To cancel a Callback:
1. At the multiline terminal, press
Speaker
and Dial
770
.
- OR -
At the multiline terminal, press Camp-On key
- OR -
At the single line telephone, lift the handset and dial
770
.
To test Callback at a single line telephone:
1. Lift the handset.
2. Dial
799
.
3. Hang up.
4. When the telephone rings, lift the handset.
*
You hear the Hold tone.
5. Hang up.
Summary of Contents for Univerge SV9100
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