NEC Univerge SV9100, System Maintenance Manual

Page 1: ...System Maintenance Manual NDA 31584 Issue 1 0 SV9100...

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Page 3: ...d shall not be reproduced without prior written approval of NEC Unified Solutions Inc Dterm is a registered trademark of NEC Corporation UNIVERGE is a trademark of NEC Corporation Windows is a registe...

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Page 5: ...System Maintenance The technician can use this chapter to troubleshoot and diagnose problems during and after SV9100 system installation The troubleshooting flow charts and general test procedures he...

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Page 7: ...GE SV9100 IP Phone 1 3 Section 3 Packet Traces 1 5 Chapter 2 System Maintenance Section 1 Introduction 2 1 Section 2 Operational Test Procedures 2 1 2 1 General Information 2 1 2 2 Before Initializing...

Page 8: ...on 4 To Disconnect from the DIM Locally via the Ethernet Socket of the GCD CP10 3 4 Section 5 SV9100 DIM Commands 3 5 Section 6 Common DIM Commands 3 8 Section 7 SV9100 Net DIM Commands 3 10 Section 8...

Page 9: ...___________________ ___________________________________________________________________________________ LIST OF FIGURES Figure 1 1 Ping Traces 1 2 Figure 1 2 Ping Usage Example 1 4 Figure 1 3 Trace Fi...

Page 10: ...___________________________________________________________ iv List of Figures ___________________________________________________________________________________ Issue 1 0 UNIVERGE SV9100 THIS PAGE I...

Page 11: ...a standard component of Microsoft Windows and is also implemented on the UNIVERGE SV9100 IP Phones Ping sends a small IP packet to a specified destination and waits for a response back It should be p...

Page 12: ...Issue 1 0 UNIVERGE SV9100 1 2 Figure 1 1 Ping Traces Unsuccessful Ping Trace Successful Ping Trace...

Page 13: ...t there are other options available with the Microsoft Windows implementation of ping The most commonly used options are listed above Examples ping 192 168 2 100 t Continually pings 192 168 2 100 unti...

Page 14: ...ocal Router 192 168 1 1 Leased Line Remote Router 192 168 2 1 Manageable Data Switch UNIVERGE SV9100 You will see that by pinging from the System IP Phone and PCs we can work out where the problem lie...

Page 15: ...rmine the cause of connection issues or voice quality issues The packet trace utility has to run on a PC that is connected to a managed switch port that is capable of port mirroring The technician wil...

Page 16: ...Issue 1 0 UNIVERGE SV9100 1 6 Figure 1 3 Trace File Example...

Page 17: ...emory fails this data on the disk can be uploaded and the memory restored SECTION 2 OPERATIONAL TEST PROCEDURES 2 1 General Information When an UNIVERGE SV9100 system is first powered up an initializa...

Page 18: ...shows default time and date indications For example 12 2 Fri 10 47 AM 2 4 After Initialization Check all blade slots in software to ensure the initialization process scanned the installed hardware co...

Page 19: ...efficient steps to the solution can be taken Flowcharts in the next section help define the problem 3 2 1 System Down This term describes one of the following situations No access to internal dial to...

Page 20: ...ng C2 2 9 4 No Outside Dial Tone Access C3 2 10 5 CO PBX Dialing Problem Cannot Dial Out on CO C4 2 11 C Multiline Terminal Problems 1 Multiline Terminal Function D1 2 12 2 Multiline Terminal Ringing...

Page 21: ...AC Power Good Replace Corresponding Power Supply Turn system On Dial Tone on Multiline Terminal on 1st GCD 8DLCA Dial Tone No Dial Tone Reset GCD 8DLCA If trouble persists replace GCD 8DLCA Yes Done P...

Page 22: ...tion Cabling Replace Corresponding Power Supply No Indication Terminal Installed Indication Yes Done Problem Solved No Replace chassis No Problem Solved Yes Correct Indication Reset GCD 8DLCA If troub...

Page 23: ...on CO Lines Yes Yes Yes No No No End End RFI Cleared RFI Cleared Inform Telco Twisted pair More than 1 pair Twisted Ground all unused pairs at MDF Cable with 1 pair twisted pair cable Follow the steps...

Page 24: ...is Replace CAT 5 cable between chassis Check whether or not affected lines can be isolated to one chassis Return defective Multiline Terminal for repair Reset Replace GCD 4COTB 1 GCD 4COTB Program sta...

Page 25: ...ey after call drops CO Line Key LED Status Check GCD 4COTB LED Have Telco check line circuits Increase Automatic Release Signal Detection Time Refer to PRG 14 02 09 GCD 4COT B LED Status Off On Have T...

Page 26: ...DLCA installed Go to Flowchart A1 All Terminals affected Check for Internal Dial tone Internal Dial Tone Go to Flowchart A1 Test for CO dial tone at MDF with test set and check CO wiring Have Telco ch...

Page 27: ...Check CO lines at MDF with test set to see if they are DTMF or DP DP or DTMF DP or DTMF Program lines for DTMF Program lines for DP Program as DP Yes No Digits Sent Monitor Line with test set and ver...

Page 28: ...each terminal key to test tones LEDs and key contacts 4 Return terminal on line by taking handset off hook and then return to on hook Problem solved End Reset and test Replace defective terminal and t...

Page 29: ...d adjust volume control and test again Yes Yes Yes Yes Yes Yes No No No No No No Problem Solved Station in Call Forward or DID Cancel feature Wrong Assignment Program again Program again Done Done Che...

Page 30: ...GE SV9100 2 14 Multiline Terminal Dial Tone Access Problems D3 Check to see if problem occurs on CO or Internal call Go to Flowchart A1 Go to Flowchart C3 Go to Flowchart A1 CO Internal Both CO or Int...

Page 31: ...Access on SLT E1 Check PRG 10 03 for GCD 4LCA GCD 8LCA assignments Assignment correct Assign Again End Replace SLT and test Replace SLT and test Both CO Internal Good Go to Flowchart C3 Go to Flowchar...

Page 32: ...l call Forwarding Check GCD 4LCA GCD 8LCA for ring voltage output with AC meter Pass Fail Busy Idle Check BLF indication for station Replace GCD 4LCA RSG Test BLF Indication Busy Idle Terminate SLT on...

Page 33: ...Yes No No No Access dial tone Go to Flowchart E1 Check PRG 20 06 for feature assignment Feature allowed Program COS to allow feature and test Good Bad Done Check PRG 11 01 and PRG 11 10 PRG 11 15 for...

Page 34: ...e GCD 4COTB Check line with dB meter and or contact Telco Report Problem to Telco Less than 8 dB Line Port Reset or replace GCD 4COTB and test again All lines Bridge on system CO line Remove it All st...

Page 35: ...wiring removed External page heard on test set External amplifier or PRG 11 01 and PRG 11 10 PRG 11 15 Check PRG 11 01 and PRG 11 10 PRG 11 15 for correct access code external for paging Done Pass Fa...

Page 36: ...V9100 2 20 H1 SMDR Output Problems No Call Accounting System Yes No Incoming problem only Check PRG 35 02 08 Is Output Type Set correctly Check PRG 35 01 01 TCP IP Set PRG 35 01 01 Correctly No Yes GO...

Page 37: ...age Check PRG 35 01 03 and PRG 80 05 01 Set port correctly for Trunks and Dept Groups Check PRG 35 03 01and PRG 35 04 01 Include the call type Check PRG 35 01 05 07 PRG 35 02 01 03 Set Trunk to provid...

Page 38: ...Issue 1 0 UNIVERGE SV9100 2 22 NOTES...

Page 39: ...ter the following commands as they will cause a system restart RESET RESTART SHUTDOWN or any other command that looks like a reset request Some DIM commands give a real time output when the command is...

Page 40: ...ion e g Hyperterminal set the connection to TCP Winsock The Host IP address is set by Program 10 12 01 on the SV9100 The default is 192 168 0 10 as shown below At default the port number is not set an...

Page 41: ...nual 3 3 When the connection is made the following information is required User ID SV9100 Password 12345678 Connection to the DIM is made and system activity is observed Refer to Figure 3 2 SV9100 Sys...

Page 42: ...3 4 SECTION 4 TO DISCONNECT FROM THE DIM LOCALLY VIA THE ETHERNET SOCKET OF THE GCD CP10 Turn off any DIM commands that you have enabled Refer to Section 5 SV9100 DIM Commands on page 3 5 Disconnect...

Page 43: ...nd Displayed Result DATE Date Time RB Read 8bits RW Read 16bits RD Read 32bits WB Write 8bits WW Write 16bits WD Write 32bits DUMP Memory Dump FILL Memory Fill MEMSET Memory Fill MEMCPY Memory Copy ME...

Page 44: ...HELP This help display SYSDT System data OFFLINE OFFLINE OPMS OPMS info IP IP monitor VOIPU VOIPU GKDEBUG Simple GK Debug VOIPCCDEBUG VoIP CC Debug TEXT Text Message CIM Class No Edit PHSSET PHS Set R...

Page 45: ...P JITTER SW P2PSTS p2pStatus Disp DTERMCTRL Dterm Control NWINFO Networking Information TRLHC Trillium HC layer debug information SENDTONE SendTone PRGINFO PRGINFO RL Read LANC Register STATUS Show th...

Page 46: ...N activity on the system is turned on Enter ISDN debug mode master current bid xxH master current line xxH The activity of all ISDN blades will be output Mail in 0012 Output of all ISDN activity on th...

Page 47: ...nd circuit number of the ISDN card that the event was sent received on If you have more than one ISDN card in the system the slot and circuit number can be identified by this information The first num...

Page 48: ...only be used in the lab or after normal working hours at a customer site as it causes a large amount of information to be output and can slow the SV9100 Enter Function DIM Output NWINFO Lists the com...

Page 49: ...time and general system information including GCD CP10 software version and PAL type Current date time 1 1 2002 TUE 0 17 41 System build date Jul 16 2004 16 56 25 Target is North America Electra Main...

Page 50: ...k ports 1 through to 10 status trk 01 0a Slot To display the information related to the Blade installed into a slot slot info nn Where nn is the slot number 01 to 24 in hexadecimal example an ESIU in...

Page 51: ...ch set to BLOCK Timeslot 040H 043H 4 BRIU driver information To reset the Blade installed in a slot slot reset nn Where nn is the slot number 01 to 10 in hexadecimal The Blade is reset any calls in pr...

Page 52: ...tery normal No power keep requests available Power off request The status of the power switch on the PSU none powered on guarding waiting to power off Power source AC Power source AC Normal AC power v...

Page 53: ...elephones or H 323 for H 323 extensions Enter Function DIM Output IP INFO Displays a list of IP information Usage ip info para para 0 IP Version 2 CAPS Call Info Table Dump 3 IP Station Regist Table D...

Page 54: ...t 257 IP Address 192 168 1 131 Voice Path Port 4000 CALL SIG Port 3458 Terminal Type 2 DtermIP Extension Number 3232 SerialPort 258 IP Address 192 168 100 200 Voice Path Port 4000 CALL SIG Port 3458 T...

Page 55: ...SIP Server 1 30 8 50 RegId2 UserId not REGISTERED to SIP Server 1 30 8 50 RegId3 UserId not REGISTERED to SIP Server 1 30 8 50 RegId4 UserId not REGISTERED to SIP Server 1 30 8 50 RegId5 UserId not RE...

Page 56: ...y PRG10 12 03 Default Gateway 192 168 1 254 IP ARP Displays the SV9100 ARP Address Resolution Protocol cache This is a table of MAC address to IP Address mappings See below IP ROUTE Displays the SV910...

Page 57: ...93 BB 113779299 192 168 100 200 00 60 B9 C4 48 11 81637340 192 168 001 254 00 30 13 16 E8 6F 113785925 192 168 001 030 00 60 B9 C1 B2 30 113749983 192 168 001 040 00 60 B9 C1 C3 BF 113749986 192 168 1...

Page 58: ...0 001 000 000 000 000 1 192 168 001 000 255 255 255 000 192 168 001 020 000 000 000 000 1 192 168 001 020 255 255 255 255 127 000 000 001 000 000 000 000 1 Default Route 192 168 001 254 VoIPU Dsp Reso...

Page 59: ...71 080 081 090 091 100 101 110 111 120 121 130 131 140 141 150 151 160 161 170 171 180 181 190 191 200 201 210 211 220 221 230 231 240 241 250 251 260 261 270 271 280 281 290 291 300 301 310 311 320 3...

Page 60: ...0000 091 100 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 101 110 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 111 120 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 121 130 0000 0000 000...

Page 61: ...ot 01 Busy Slot 02 Busy Slot 03 Busy Slot 04 Busy Slot 05 Busy Slot 06 Busy Slot 07 Busy Slot 08 Busy Slot 09 Busy Slot 10 Busy Slot 11 Busy Slot 12 Busy Slot 13 Busy Slot 14 Busy Slot 15 Busy Slot 16...

Page 62: ...he two digits in hexadecimal following the logical port type The two digits are 00 to ff hexadecimal 00 to 255 in decimal example keytelephone port 1 will be 0401 as shown below PORT 0401H STATUS 0000...

Page 63: ...e as shown below The port number is identified by the two digits in hexadecimal following the logical port type The two digits are 00 to ff hexadecimal 00 to 255 in decimal example SV9100Net port 01 i...

Page 64: ...A9 83 81 Channel identification 6C 02 00 81 Calling party number 7C 03 80 90 A3 Low layer compatibility 7D 02 91 81 High layer compatibility R ISDN 15 0B A1 0F 01 01 00 USL 8 1 MORE INFO IN 08 02 80 0...

Page 65: ...ause 16 1E 02 81 88 Progress indicator T305 TIMER CLEAR ACD Data Size error or socket close HP_LCD_REQ 0401 0001 0000 0000 0000 ACD Data Size error or socket close S ISDN F4 A1 0C 01 01 00 USL 8 1 REL...

Page 66: ...AH P3 000BH P4 0000H P5 0000H 1 JAN 2002 10 12 EVENT ID 0000H P1 0401H P2 0005H P3 000AH P4 0000H P5 0000H EVENT ID 0000H P1 0401H P2 0000H P3 0001H P4 0000H P5 0000H caps_service Returns NORMAL EVENT...

Page 67: ...P4 0000H P5 0000H 1 JAN 2002 10 12 EVENT ID 0000H P1 0401H P2 0002H P3 000AH P4 0000H P5 0000H EVENT ID 0000H P1 3415H P2 0000H P3 097FH P4 0000H P5 0000H S ISDN F4 A1 0E 01 01 00 USL 8 1 INFO REQ 08...

Page 68: ...H P4 0000H P5 0000H EVENT ID 001FH P1 1102H P2 0000H P3 0000H P4 0000H P5 0000H 1 JAN 2002 10 12 EVENT ID 0004H P1 080BH P2 0000H P3 DF080F8H P4 0000H P5 0000H R ISDN 13 0B A1 30 01 01 00 USL 8 1 SETU...

Page 69: ...3415 PORT 3415H STATUS 00C3H 0025H Tone information for port 0C15H Timeslot 0138H Level Tx 20H Rx 20H Current 00F2H Level 20H Sender Not opened EVENT ID 001FH P1 1401H P2 0000H P3 0000H P4 0000H P5 00...

Page 70: ...Info Free RsrcID is found port 01 NwInfo cnetwork_pro00 is called prgrd1501 cpp 38 read_s_sta_clip_enable port 0 data 1 NwInfo create_network_packet rsrc_id_w 1 bid 7 rsrc 1 line 1 NwInfo Caller ID Nw...

Page 71: ...oldSrcPort 0401 src_port_w 0401 rsrc 1 H323 status 0024 0011 NwInfo CNETWORK_MAIN is called 7c01 NwInfo T305 TIMER CLEAR NwInfo cnetwork_pro10 is called NwInfo get_inter_signal_target 0804H called NwI...

Page 72: ...Issue 1 0 UNIVERGE SV9100 3 34 NwInfo Search Free Resource NwInfo Free resource searching abort signal 0804 NwInfo cnetwork_pro00 is called Networking procedure was not executed...

Page 73: ...B 04 01 04 00 00 07 01 01 02 01 01 24 01 02 2B 11 11 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 A1 Sending complete Tone information for port E001H Timeslot 0101H Level Tx 20H Rx 20H Current 0000...

Page 74: ...01 00 3B 04 01 04 00 00 07 01 01 02 01 01 24 01 02 2B 11 11 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0A 04 A2 0A 00 00 03 04 10 08 00 00 response_while_frouting Selfport 7c01 Target 401 signal...

Page 75: ...UNIVERGE SV9100 Issue 1 0 System Maintenance Manual 3 37 NOTES...

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Page 78: ...System Maintenance Manual NEC Corporation of America Issue 1 0 SV9100...