Monitored Transfer
230
◆
Chapter 2: Features
UX Mail Manual
Monitored Transfer
Description
Monitored Transfer is an Automated Attendant (Dial Action Table) option that combines the features of a
Screened Transfer with an Unscreened Transfer. With Monitored Transfer, after an Automated Attendant
caller dials an extension voice mail checks the status of the called extension.
●
If the called extension is idle, voice mail rings the extension (similar to an Unscreened Transfer).
●
If the called extension is busy or in DND, voice mail sends the caller directly to the called extension’s
mailbox (similar to a Screened Transfer).
The following table shows in detail how Monitored Transfer operates.
Monitored Transfer (MTRF) Operation
■
Call
= Call answered by the Automated Attendant.
■
Extension
= Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is
off
(see page 60 for more on this feature):
Extension Idle
Extension Busy
Extension in DND
With Active Greeting
Recorded
1.
Puts call on Hold.
2.
Tries extension (i.e., tests
for status).
3.
Rings extension
screened, then
unscreened.
-
If answered
, transfers call.
-
If unanswered
in a default
UX5000, plays greeting
and a beep (so caller can
start recording).
1
1.
Puts call on Hold
2.
Tries extension (i.e., tests
for status).
3.
Sends call to mailbox:
-Plays greeting.
-Prompts caller to start
recording.
1.
Puts call on Hold.
2.
Tries extension (i.e., tests
for status).
3.
Sends call to mailbox:
-Plays greeting.
-Prompts caller to start
recording.
With Active Greeting
Not Recorded
1.
Puts call on Hold.
2.
Tries extension (i.e., tests
for status).
3.
Rings extension
screened, then
unscreened.
-
If answered
, transfers call.
-
If unanswered
in a default
UX5000, plays name (if
recorded) or extension
number. Voice mail then
prompts caller to leave a
message.
1
1.
Puts call on Hold.
2.
Tries extension (i.e., tests
for status).
3.
Sends call to mailbox:
-Plays name (if recorded)
or extension number.
-Prompts caller to dial 1 to
leave message or 2 for
other options (back to
Automated Attendant).
1.
Puts call on Hold.
2.
Tries extension (i.e., tests
for status).
3.
Sends call to mailbox:
-Plays name (if recorded)
or extension number.
4.
Prompts caller to dial 1 to
leave message or 2 for
other options (back to
Automated Attendant).
If Auto Attendant Do Not Disturb is
on
(see page 60 for more on this feature):
Extension Idle
Extension Busy
Extension in DND
With Active Greeting
Recorded
1.
Sends call immediately to mailbox:
-Plays greeting.
-Prompts caller to start recording.
With Active Greeting
Not Recorded
Option not available.
1
Custom UX5000 programming may redirect the unanswered call (for example, to a hunt group or another extension).
Summary of Contents for UX5000
Page 18: ...Table of Contents xvi Table of Contents UX Mail Manual ...
Page 46: ...Some Common UX Mail Applications 28 Installation UX Mail Manual ...
Page 243: ...Message Retention UX Mail Manual Chapter 2 Features 225 2 ...
Page 313: ...Transfer to an ACD Group UX Mail Manual Chapter 2 Features 295 2 Operation N A ...
Page 328: ...Welcome Message 310 Chapter 2 Features UX Mail Manual ...
Page 361: ...Customize Distribution Lists UX Mail Manual Chapter 3 Programming 343 3 Remove Add List ...
Page 516: ...Reports Mailbox Options Report 498 Chapter 3 Programming UX Mail Manual Subscriber Mailbox ...
Page 528: ...Reports Auto Attendant Trunk Report 510 Chapter 3 Programming UX Mail Manual ...
Page 542: ...Tools Updates 524 Chapter 3 Programming UX Mail Manual Updates Description Not used ...
