Transfer to an ACD Group
294
◆
Chapter 2: Features
UX Mail Manual
Transfer to an ACD Group
Description
The Automated Attendant can transfer outside callers to ACD Group master numbers. This lets the UX5000
handle the call routing. Set this up by assigning TRF, UTRF, or MTRF actions in the active Dial Action
Table to route to the ACD Group master number. Refer to
,
for more on how these Automated Attendant options han-
dle calls.
Related Features
Set up TRF, UTRF, or MTRF Dial Action Table actions to route to the ACD Group master number.
Automated Attendant Monitored Transfers can automatically transfer an outside caller to an ACD Group
master number.
Automated Attendant Screened Transfers can automatically transfer an outside caller to an ACD Group
master number.
An extension user can transfer their call to an ACD master number instead of an extension.
Automated Attendant Unscreened Transfers can automatically transfer an outside caller to an ACD
Group master number.
Programming
Step 1
Optionally assign a TRF action to the key on the active Dial Action Table that you want to
route to the ACD Group master number.
1.1
C
USTOMIZE
: D
IAL
A
CTION
T
ABLES
: TRF A
336).
- To transfer directly to the master number,
Action
should be TRF and the corresponding
Number
option should be the master extension number.
✔
By default, key 3
Action
is TRF and
Number
is XXX. This means that Automated Atten-
dant callers can place Screened Transfers to extensions 300-399.
Step 2
Optionally assign a UTRF action to the key on the active Dial Action Table that you want to
route to the ACD Group master number.
2.1
C
USTOMIZE
: D
IAL
A
CTION
T
ABLES
: UTRF A
- To transfer directly to the master number,
Action
should be UTRF and the corresponding
Number
option should be the master extension number.
✔
By default, key 0 and TIMEOUT are UTRF Actions to 0 (the operator).
Step 3
Optionally assign a MTRF action to the key on the active Dial Action Table that you want to
route to the ACD Group master number.
3.1
C
USTOMIZE
: D
IAL
A
CTION
T
ABLES
: MTRF A
340).
- To transfer directly to the master number,
Action
should be MTRF and the corresponding
Number
option should be the master extension number.
✔
By default, key 0 and TIMEOUT are UTRF Actions to 0 (the operator).
Summary of Contents for UX5000
Page 18: ...Table of Contents xvi Table of Contents UX Mail Manual ...
Page 46: ...Some Common UX Mail Applications 28 Installation UX Mail Manual ...
Page 243: ...Message Retention UX Mail Manual Chapter 2 Features 225 2 ...
Page 313: ...Transfer to an ACD Group UX Mail Manual Chapter 2 Features 295 2 Operation N A ...
Page 328: ...Welcome Message 310 Chapter 2 Features UX Mail Manual ...
Page 361: ...Customize Distribution Lists UX Mail Manual Chapter 3 Programming 343 3 Remove Add List ...
Page 516: ...Reports Mailbox Options Report 498 Chapter 3 Programming UX Mail Manual Subscriber Mailbox ...
Page 528: ...Reports Auto Attendant Trunk Report 510 Chapter 3 Programming UX Mail Manual ...
Page 542: ...Tools Updates 524 Chapter 3 Programming UX Mail Manual Updates Description Not used ...
